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Beware of charge out rates on warranty
I have purchased 5 units recently. 4 x 2.5kw and 1 x 7kw. All working fine so far bar 1. It has vibrated conyinuously on one of the inside unit 2.5kw unit, not so bad on full fan, but eco is awful. Requested a warranty call out. Told I have to agree to a fee of $225 for call out and first hour, then charge of $40 per 15 minute increments if they decide it isn't the warranty. So if the guy takes 10 mins to look and says its not warranty, I'll be down half the units cost. No room to say no to rates I would refuse to normally pay. They will not co...
me out unless you sign them!!!! So beware. Great units but only if you don't have a warranty claim. They also do not provide this info when you buy it. Had I known I would not have purchased any units. I certainly will not be purchasing any more for other houses. I feel completely blackmailed. In addition they are using a local subby round the corner. I'm interested to know what the normal charge r as tes are, as these seem to be provided by Rinnai not them ( happy to be corrected, and will apologise if this is untrue)
Perfect air con for the price
Bought 3 for the bedrooms really worth it great that they have the built in wifi can control the kids room from anywhere really quiet to energy bill has been good considering we run all night looking to get the big 7kw for second lounge would not hesitate in getting the rinnai previously had other brands fitted to another house did the same job only thing different was the price of rinnai was there great prices
dont blow cold air in a motor home replaced a cheap fujita with this and in dont get cold it run inside and outside units but no cold air i no its on a motor home but had it instaled but a profesional and it still dont work
Bought Rinnai last Feb. Finally end up getting installed . Its 3.5 kw. My family area is approx 30 sq.small but open. This Aircon do the job at unbelievable price. AC can cost fortunes depending on KW but this is Cheap and its worth it.
Cooling power.Fan Speed.No noise.
Job well done
Cant fault it great air conditioner
I used to have a Daikin I had it replaced with this unit
Very good unit,
Very cheap to run and built in WiFi
Never had issues
Very satisfied on hot days it kept up perfectly
Purchased in October 2021.
- RINV34RC (3.4kW)
- Verified purchase
This is perfect for summer
Perfect for me and it has cooling and heating system which does its job very quickly and it doesn't have any noise which is good and i didn't use it much because its winter .in winter heating system works well for me and unit system is good . Hopefully this summer is cooler with rinnai
Purchased in July 2021.
I am an air-con installer. This was my first unit out 500 plus i installed. Ran for week and all of a sudden stopped heating . On behalf of customer i raised the warranty claim. It took week for technician to visit. Initially they took the credit card detail of the client advising in case it was installers fault ( my fault). technician went out and confirmed it was fault with outdoor unit and will be fixed in 3 weeks time. what a product quality and warranty service they offer. I can also comment about the product but i believe it is not good for my profession.
shame on Rinnai.
Can’t fault it
So far only used the heating function but it is very efficient at heating and keeping a constant temperature.The LED screen makes it easy to read the temperature and the remote control is easy to use. It is also very quiet. Look forward to trying out the cooling system over the summer.
Purchased in October 2021.
The reviewer stated that an incentive was offered for this review
poor customer service
R32 unit brought 3 one didn’t work. rang customer service was on hold for 50 mins first time we explained that it was not heating then was told we will call you back this did not happen all up we wasted around 10 ph calls still with out any answers and put on hold for around 40 mins each call we were promised that they would email us and call back still did not happen finally someone come out and looked and told us that it was our installers fault. I explained that it was not his fault due to him installing the other 3 units with out any ...problems. Finally 2-3 months later Rinnai came out replaced the part and now works . It’s really sad that we had to chance up Rannia 10 or more times to get this fixed Customer service you should feel ashamed in your service. I spoke to one lady there she even promised to ring us but never did . My advise to you Rinnai is to sort out you customer service Team and find a better way to help your customers & not be put on hold for so long Regards Upset customer:(
Doesn't honor warranty - read more reviews about different models to see how bad their service is.
Product not capable of doing what it says on the side panel.
Problems with the controls, Network control doesn't work.
Doesn't cope with normal operating conditions. Don't expect good function in extreme weather conditions.
This unit Loses capacity really quickly, on the second season we were told this was normal. By the third season, capacity was less than 10% of the rated output. Contacted Rinnai and described it to them. They said it sounded like a manufacturing fault. Technician came out, didn't even look inside the unit, just played ...with the remote and took pictures of the fan then told me it was a faulty fan motor controller and motor and they would be replaced under warranty and advised that the fan should be blown out with compressed air in the mean time to assist with cooling consistency, then refused to do anything else other than play with the remote and noted that the fan speed didn't seem to change. Spent less than 10 minutes onsite. No one contacted me to replace the motor. I got a call from the service center claiming it wasn't a warranty fault when they never even looked beyond the outside of the unit. Got called by Rinnai claiming I needed to pay for the call out, where they did nothing. I described that while following the technicians advice improved things, it still wasn't working at full power. They acknowledged there probably was a warranty problem but said they weren't even going to look for it unless I paid the call out fee for the work they didn't do. THIS IS THE KIND OF COMPANY YOU ARE DEALING WITH WHEN YOU BUY A RINNAI. Their warranty is worthless in my opinion, no matter how long it is, because they do not honor it. If someone comes out, don't expect them to fix it. Don't expect them to even diagnose it. Dishonest company to deal with. When I pointed out that they didn't even stay long enough to inspect the unit, they said that their technicians don't have to. ( They disputed much of what the Technician said, but never disputed that he only spend 10 minutes ). Read other reviews about this company and you will find I am not alone in my experience. Spoke to two local air conditioning fitters and they had even worse things to say about Rinnai as a company and when I contacted The Good Guys they confirmed how bad a company they were ( Still annoyed they didn't tell me this when I bought it ). I am still stuck with an air conditioner not capable of doing what it is supposed to do and have to supplement it with a second air conditioner. If you get stuck with Rinnai, don't deal with them. Deal with the ACCC, local consumer affairs and the company you purchased the unit from only. I have not gotten a clear story from Rinnai ever. I do not recommend this product, or ANY product from Rinnai. I have never had this bad a service from any other company, ever. And if you do, video record EVERYTHING the technician does.
Lasted two years before it malfunctioned
This unit was installed in our investment unit in July 2016. At October 2018 the unit had malfunctioned and would not work (no power indication, no cooling, heating or fan operation). By all accounts the unit heats/cools well, however, we would have expected the mean time between failure to have been longer.
this unit was under warranty replacement . so far was winter and I used it only 2 or 3 times and was ok . will see when summer is coming to use more often my old air con was not strong and stop working after 2 years now I am looking forward for this new rinnai air con
Perfect unit, it cools and heats my room very quickly. It’s not overly noisy when running and love the led temperature on the face of the unit, it’s relatively easy to use with the remote and doesn’t have a huge effect on the power bill. I highly recommend this unit
Good aircon for small room.
Good little unit for bedroom. Works efficiently and quietly. Connects to wifi so can be controlled by phone - handy when we want to adjust it without going into the room and waking baby.
However the 'Rinnai first care' installers weren't great - they arrive to install it and then show us a list of all the extra charges we're up for, which we weren't expecting as we had paid for installation at the place of purchase. Beware of these extras as it may be cheaper to buy a more expensive unit where installation costs are fixed and final.
We recently purchased this aircon on a 40 degree day and had it installed immediately. The plumber and electrican advised the job was “easy”. The aircon works excellent and cools down almost my entire 4 bedroom 2 lounge house. (Single story). The numbers on the screen are dull which means at night we are not kept awake by a bright light.
- RINV51RC (5.1kW)
- Verified purchase
Does the job well
Ok system. Value for money, however as compared to other systems out there it has lots of rooms for improvements. I really love the LED temperature interface as I do not have to look at the remote to find out what the temperature is.
The system cools pretty fast for my living room which is pretty good however after reading the first comment, I don't know how long this system will last.
- RINV25RC (2.5kW)
- Verified purchase
Faulty dodgy PCB avoid Rinnai at all costs!
This Rinnai split system air con didn't even last a year before the PCB went, Rinnai are very slow with spare parts to there sub contractors around a month to fix and no guarantee that it won't stop working again. Avoid Rinnai split systems at all costs!! Faulty, dodgy unit!!!!!
A quiet achiever
The unit is compact and slotted well into the space vacated by the previous unit. What impresses us most is its quietness and easy controls. The swing feature is most effective in getting cool air to all parts of our living area. We like the LED temperature display on the inside unit.
Questions & Answers
Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease
Thank you for your question.
Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia.
As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.
To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.
I have a faulty indoor condensor PCB controller that blew. First diode and now no communication to outdoor unit
Have tried to source a part, but cost equivalent to a complete brand new unit .
Doesnt seem right?
Hi Mark H,
Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details including email address, so we can endeavor to look into this further.
I just had 4 brand new units installed. We wanted units that had Wifi connectivity. And to my surprise it doesn't work. Spent over $7k on these stupid units and can't connect to wifi. What a joke. Not happy at all.
How do I connect to wifi on my Android device??????????? It's driving me crazy. Tried every suggest from google and none of my units connect
Thanks for the question.
We are sorry to hear of your experience, please contact our Technical help desk on 1300 555 545 option 3 for further detailed assistance.
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