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Rinnai RINV25RC (2.5kW)
karen d.South East Queensland, QLD
Beware of charge out rates on warranty
I have purchased 5 units recently. 4 x 2.5kw and 1 x 7kw. All working fine so far bar 1. It has vibrated conyinuously on one of the inside unit 2.5kw unit, not so bad on full fan, but eco is awful. Requested a warranty call out. Told I have to agree to a fee of $225 for call out and first hour, then charge of $40 per 15 minute increments if they decide it isn't the warranty. So if the guy takes 10 mins to look and says its not warranty, I'll be down half the units cost. No room to say no to rates I would refuse to normally pay. They will not co...Read more
me out unless you sign them!!!! So beware. Great units but only if you don't have a warranty claim. They also do not provide this info when you buy it. Had I known I would not have purchased any units. I certainly will not be purchasing any more for other houses. I feel completely blackmailed. In addition they are using a local subby round the corner. I'm interested to know what the normal charge r as tes are, as these seem to be provided by Rinnai not them ( happy to be corrected, and will apologise if this is untrue)
Purchased in December 2021 at Domayne for $595.00.
1 comment
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BruceSouth East Queensland, QLD
- 4 reviews
Perfect air con for the price
Bought 3 for the bedrooms really worth it great that they have the built in wifi can control the kids room from anywhere really quiet to energy bill has been good considering we run all night looking to get the big 7kw for second lounge would not hesitate in getting the rinnai previously had other brands fitted to another house did the same job only thing different was the price of rinnai was there great prices
Purchased in October 2021 at Harvey Norman.
1 comment
Rinnai A.Rinnai
Hi Bruce,
Thank you for your review. We are pleased to hear your Rinnai RINV25RC is exceeding your expectations.... Read more
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai Australia
Similar opinion? Write a review on ieatwords.com.au!
duckCentral, SA
not happy
dont blow cold air in a motor home replaced a cheap fujita with this and in dont get cold it run inside and outside units but no cold air i no its on a motor home but had it instaled but a profesional and it still dont work
Purchased in December 2021 at Harvey Norman for $600.00.
1 comment
Rinnai A.Rinnai
Hi duck,
We have sent a private message to discuss the matter further.... Read more
Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
acalMelbourne
- 5 reviews
- 4 likes
Good aircon for small room.
Good little unit for bedroom. Works efficiently and quietly. Connects to wifi so can be controlled by phone - handy when we want to adjust it without going into the room and waking baby.
However the 'Rinnai first care' installers weren't great - they arrive to install it and then show us a list of all the extra charges we're up for, which we weren't expecting as we had paid for installation at the place of purchase. Beware of these extras as it may be cheaper to buy a more expensive unit where installation costs are fixed and final.
1 comment
Rinnai A.Rinnai
Thanks for the review acal, we are sorry to hear you were not advised of any potential extra charges when you purchased the unit. The price is usually for a standard installation and there are instan... Read more
ces where this might not cover the specific property where the unit is being installed. This should have been explained by the staff at the store of purchase.Similar opinion? Write a review on ieatwords.com.au!
LOCAL GUIDEPerth
- Verified purchase
Faulty dodgy PCB avoid Rinnai at all costs!
This Rinnai split system air con didn't even last a year before the PCB went, Rinnai are very slow with spare parts to there sub contractors around a month to fix and no guarantee that it won't stop working again. Avoid Rinnai split systems at all costs!! Faulty, dodgy unit!!!!!
1 comment
Rinnai A.Rinnai
We are sorry to hear of your issue with your airconditioner, we would like to investigate the delay you have mentioned as this is not a normal representation of our service turn around.
Please con... Read more
tact us via [email protected] mentioning this review and we will look into this further for you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Vicki C.asked
What year were they manufacted
1 answer
Rinnai A.Rinnai
Hi Vicki C,
Thanks for the question. As there are a number of Rinnai Split System Air Conditioners in this range, we would recommend contacting our Technical help desk on 1300 555 545 option 3 for further details.
Thanks,
Rinnai Australia
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Rinnai A.Rinnai
Hi karen d,
We have sent a private message to discuss the matter further.... Read more
Thanks, Rinnai Australia