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Reviews

4.0

341 reviews
5
(169)
4
(100)
3
(21)
2
(16)
1
(35)
  • Build Quality
    4.1 (39)
  • Value for Money
    4.2 (38)
  • Ease of Use
    4.1 (40)
  • Cleaning & Maintenance
    4.2 (36)
  • Room Type
    • Living/Dining Area (22)
    • Large Bedroom (10)
    • Small Bedroom (10)
    • Whole House (2)
    • Small Office (1)
    • Open-Plan Office (1)
  • Noise Level
    3.9 (40)
  • Heating / Cooling Speed
    4.3 (38)
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Dirk

DirkNorthern Region, NSW

  • 2 reviews

Very economical on power, loud, barely heats, barely cools

published

Purchased in December 2020 at Harvey Norman.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Small Bedroom and Small Office
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Witty64

Witty64Sydney Surrounds, NSW

  • 6 reviews

Hot weather dream!

published

This unit replaced a 10 yo Fujitsu which only lasted 10 yrs - very disappointed. I was offered a price I couldn't refuse($1475.00 installed) using some existing parts. Big improvements have come with the new unit -"quiet" mode is great - "economy" mode saves money I presume - and its still easy to clean the filters. It's in a bedroom but on hot days we open the door & have a fan to blow the cold air into the lounge room - very effective. During summer it's on virtually every night yet our electricity bill shows hardly any increase which tells me it's very cheap to operate. I love my a/c & hope it lasts longer than 10 yrs.

Purchased in November 2020 at Air Forced Air - Central Coast. for $1,475.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Average
Room Type Large Bedroom
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1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Ian, Thanks for taking the time to place your comments and ratings on Product Review. We love you are happy with your Fujitsu Airconditioning, we value your custom and love your feedback.

Guruwa15

Guruwa15

  • 6 reviews

Great R/C aircondioner

published

Had two of these units for over a year with problems. Economical on power, quiet and easy to operate. The control unit is well designed to show only the necessary functions. You only need to slide down the cover to make any additional settings. Easy to clean and maintain.

Purchased in May 2020 at Mannix.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu
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James Poulos

James PoulosIllawarra, NSW

Loud noise from fan upon installation.

published

Purchased in October 2020 at Harvey Norman for $2,000.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu
Elizabeth eagles

Elizabeth eaglesSydney Surrounds, NSW

Fujitsu inverter split system aircon 8.5 kw asthma30kmta faulty disc in head

published

This unit broke down twice in the middle of summer. Under warranty they said go back to installer, Keane air didn’t care as he had his money for installation. Went to other company that covered warranty and it takes many calls to Fujitsu and company that covers warranty. They have put a new inside unit in my house, they kept dropping unit and put two dents in my tv unit. Will never deal with Fujitsu again do not buy.

Purchased in November 2018 at Bing Lee for $2,155.00.

Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Elizabeth, we're sorry to hear of your experience, your custom and feedback are important to us. Your message will be forwarded to our Service Team and investigated further for you. We will be in contact shortly

Ramz

RamzSouth East Queensland, QLD

  • 3 reviews

Useless Air Conditioners

published

Purchased at The Good Guys for $999.00.

1 comment
Fujitsu
Fujitsu A.Fujitsu
Ramz

RamzSouth East Queensland, QLD

  • 3 reviews

USELESS Airconditioner

published

Purchased in March 2020 at The Good Guys for $999.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Home Insulation Level Good
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1 comment
Fujitsu
Fujitsu A.Fujitsu
Bryan

BryanSouth East Queensland, QLD

  • 4 reviews

Fan Noise

published

Like another reviewer, this unit was installed and within 10 minutes, made a very loud noise from the fan. Sounded to me like something hitting the fan flutes with every revolution. The noise did not come on every time the unit was switched on. Today (28/2/2020) two days after instal, the Fuji boys turned up, of course the unit wasn't noisy, but luckily, I had it recorded on my phone. They pulled it all to bits, couldn't find anything, but may have dislodged the problem. Will see how it goes from here. Otherwise, it seems a great unit.

1 comment
Fujitsu
Fujitsu A.Fujitsu
doug

dougSouth East Queensland, QLD

  • 8 reviews

Worst airconditioning brand do not buy!!

published

Purchased in January 2020 at Betta Home Living for $2,400.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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4 comments
Fujitsu
Fujitsu A.Fujitsu
doug
doug

Hi Fujitsu, I’ve just been on hold for over 30minutes to be told I still have to wait till the 11th for someone to even Look at the aircon. This is not good enough. I need this repaired ASAP

doug
doug

UPDATE: after a couple of hours talking to numberous staff Adam the general manger got a technician out in about 1/2ish hours and the aircon was fixed. Thank you for your prompt response, it’s very much appreciated.

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Claire

ClairePerth, WA

  • 3 reviews

Perfect for the bedroom

published

Excellent unit for the bedroom. Very low lights and no beep when it turns off using the sleep timer. On low the fan is very gentle and quiet, perfect for going to sleep.

Purchased in December 2020 at RetraVision for $900.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Average
Room Type Small Bedroom
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1 comment
Fujitsu
Fujitsu A.Fujitsu
bqian

bqian

  • 2 reviews

breakdown on a 43 degree hot day

published

Purchased in August 2020 at Harvey Norman for $799.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Home Insulation Level Good
Room Type Small Bedroom
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3 comments
Fujitsu
Fujitsu A.Fujitsu
bqian
bqian
Fujitsu
Fujitsu A.Fujitsu
Laurs

LaursSouth East Queensland, QLD

  • 2 reviews

disappointing

published

I bought it in aug 2014 but only installed it in June 2015 when my house is completely built. I had the unit for nearlyh 5.5 years now. Recently, my tenant complains of a very bad smell when he turns it on. Two tradesman with refrigeration licence has inspected it...one even tears the unit apart to look at it. he says there is no mould around cooling coil. The unit is still working but the smell persists. They could not work out why it is ... and so they are recommending that I have to chuck this unit out and buy a new one. I thot Fujitsu is the best and its just 0.5 months past warranty so I am not covered...so I am not sure I have faith in this brand anymore.. what could have caused the bad smell???

Purchased in August 2014 for $1,800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Laurs, we are sorry to hear about your experience, please can you private message us your contact details or if you can call us directly QLD Service Team Tel 1300 364 484 so we can discuss this further with you.

J F.

J F.Sydney, NSW

  • 3 reviews

Very quiet and efficient

published

This air con is fabulous. I recently switched from LG to Fujitsu and I am so much happier. Easy to use settings and program and sensor features are awesome. 4 star energy rating. Very quiet indoor and outdoor unit

Purchased in November 2020 at Teknicool for $2,200.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu

HI JF Thank you for your rating and comments on Product Review. We are delighted to hear you are enjoying your Fujitsu Air Conditioning. We value your custom and feedback.

Leanne Allan

Leanne AllanSouth East Queensland, QLD

  • 4 reviews

Great and quiet

published

Great air conditioner and very quiet. Easy to use remote and clean unit. Great looking unit and works well. Light and easy to install. Great rewards from Fujitsu when bought the unit.

Purchased in July 2020 at Joyce Mayne for $1,400.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu

Works great for my house but not so much for my neighbour's TV reception

published

Had 4 units installed in September this year. All units are working fine however one of the units is affecting my neighbours TV reception as per the attached pics. Seeking to find out why? When the offending unit is switched off at the external power outlet TV reception returns to normal. Installation was via licensed electrician and air con installer. Electrician has advised all units are earthed correctly. Neighbour already has a TV antenna amplifier installed. Any assistance to resolve this matter would be much appreciated.

Purchased in September 2020 for $999.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
Home Insulation Level Average
Room Type Whole House
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1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Thank you for your feedback. Can you please email us with your details so we can send a technician out to have a look for you. Our email address is [email protected] and quote reference # 571516.

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Fred

FredSydney, NSW

  • 2 reviews

Does a great job of cooling & heating, BUT no wifi control and a confusing AF remote control are it downsides.

published

Yes, its energy efficient.
Not satisfied with the remote control. It should be connected to wifi and controlled via an iPhone app! Its 2020, even my toothbrush has an app.
Works well in extreme weather i suppose.

Purchased in February 2018 at The Good Guys.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu
Alan Clay

Alan ClayRichmond-Tweed, NSW

  • 16 reviews
  • 2 likes

FUJITSU AIR great unit quiet and very effective, beats our 2 Panasonic units hands down

published

Usually set around 22.5 C
Super quiet in economy mode
Economical
Beautifully cool
Excellent remote easy to use
Purchased from Harvey Norman Ballina installed by Richard Lawrence electrical
FUJITSU WMNT SPLIT 2.5KW COOL/3.2KW HEAT
Be warned don't let airCon salesman Con you into oversized units. buy two small ones instead and install either end of your house

Purchased in November 2018 at Harvey Norman for $499.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Average
Room Type Open-Plan Office
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3 comments
Fujitsu
Fujitsu A.Fujitsu

Hi Alan, Thank you for taking the time to place your comment and ratings on Product Review. We are delighted to hear you are happy with your Fujitsu Air Conditioning, we value your custom and your feedback is important to us.

Alan Clay
Alan Clay

it was the deal you had on offer through Harvey Norman that got me over the line, and we made the right choice,make sure you let the engineers know to keep the large type on the remote display, its a clear winner! :)

Fujitsu
Fujitsu A.Fujitsu

Hi Alan, Thanks for the great reply, we aim to please our customers and are delighted to hear you are happy with your purchase! :) Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.

Chell

ChellMelbourne

  • 8 reviews

Advertised to have Wifi connectivity but it doesn't

published

I purchased the ASTG24KMTC model for use in our BnB. I was tossing up between a few different brands with a wifi feature but ended up picking the Fujitsu as it had the best energy rating. The Wifi is important in a BnB as guests tend to leave units running when they are out so being able to turn them off, or put them in energy mode after extended periods is helpful to save energy. After installing the unit, and spending ages trying to figure out the wifi instructions, I contacted Fujitsu customer service for help only to be told that this feature doesn't work and they have no idea when it will.. So disappointing, I feel a bit duped! I wish I had have gone with another brand now that did have this feature.

Purchased in November 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Chell, Thank you for your private message and as per our reply, your feedback and custom are important to us.

Wayne

WaynePerth, WA

Ran for 4 hours then a loud noise from the fan

published

Had the new Model ASTG18KMTC installed this morning Looks great but after 4 hours the fan started to make a shocking noise so I turned it off and let the unit rest for a few min then turned it back on and not more than 2 min the noise started again Not happy $1600 for some thing that did not even last a day

Purchased in November 2020 at Harvey Norman Retail Stores - Appliances for $1,600.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu
grey

greyIpswich

  • 5 reviews

great unit

published

great unit, quiet easy to use . suits my house in every way . the outside unit is quiet economical power usage, just a good air conditioner for qld weather, hot or cold

Purchased in April 2004 at mr bbqs for $2,800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
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1 comment
Fujitsu
Fujitsu A.Fujitsu
Page 1 of 18

Questions & Answers

Jason

Jasonasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

Hello I'm looking at buying this unit, but want it to heat or cool a areas 6m x 7m open living area . Do u think it will do the job

2 answers
Fujitsu
Fujitsu A.Fujitsu

Hi Jason Thanks for your question, we would always recommend an installer to inspect your premises for the best outcome. Please visit our website for a guide too https://www.fujitsugeneral.com.au/residential-range/economatch

Witty64
Witty64

Hello Jason. The 7.1 kW sure is a powerful one ! I also reckon you get an expert to give an opinion. If you get the wrong one your electricity bill could be astronomical!!

Liz R.

Liz R.asked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

Should I turn off power outside over winter. Have wood fire so not needed then.

2 answers
Guruwa15
Guruwa15

I leave mine turned on all year, there is no need to turn the isolation sw off unless for maintenance.

Fujitsu
Fujitsu A.Fujitsu

Hi Liz, Yes you can turn it off if you are not going to use it but please keep in mind that you will need to give it time, at least a few hours before you use it when you turn it back on.

Michael

Michaelasked

Lifestyle

Hi. I need to clean the blower coil in my air conditioner my model is astg12kmca Do you have a vid' or step by step instructions

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Michael, Thank you for your question on Product Review, we would highly suggest for you to book a service call so a technician can attend to clean your coil for you for safety reasons and also for the warranty not to be affected. Please contact our Fujitsu Assist Team and they will advise you the nearest Fujitsu Service Agent in your area Tel: 1300 364 484 we look forward to assisting you.

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