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Heating & Cooling, Cooling OnlyDirkNorthern Region, NSW
- 2 reviews
Very economical on power, loud, barely heats, barely cools
I have solar and electrical monitoring software so I can see the amount of electricity actually used by appliances, this unit is extremely economical, BUT its loud (indoor unit), its directional air flow is only up and down, I kind of feel lied to on this front as I wanted to place this in a corner and so not having the side to side directional air flow is very annoying, I feel that the spec's do not convey its very limited directional air flow capabilities, its kind of like buying a car the salesman saying yeah the car turns, then buying it g...Read more
etting in and find it only turns left. That aside the unit barely cools 3m by 3m room and it's heating function which is the main reason it got this is near non existent, I set it to HEAT, 30c, and powerful and its 14C and cold i'm not sure if that's because the 2 units I have are faulty or if that is where the power saving come from. to summaries 3/5 Cost, 5/5 Electricity use, 0.5/5 effectiveness (pretty much a fan), 2/5 noise. I would not recommend you buy this, this is an objective review of my 3 day old fujitsu 2.5kw lifestyle range kmtc reverse cycle split system air conditioner.
Purchased in December 2021 at Harvey Norman.
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Witty64Sydney Surrounds, NSW
- 6 reviews
- Lifestyle ASTG12KMCA (3.5kW / 3.7kW)
- Verified purchase
Hot weather dream!
This unit replaced a 10 yo Fujitsu which only lasted 10 yrs - very disappointed. I was offered a price I couldn't refuse($1475.00 installed) using some existing parts. Big improvements have come with the new unit -"quiet" mode is great - "economy" mode saves money I presume - and its still easy to clean the filters. It's in a bedroom but on hot days we open the door & have a fan to blow the cold air into the lounge room - very effective. During summer it's on virtually every night yet our electricity bill shows hardly any increase which tells me it's very cheap to operate. I love my a/c & hope it lasts longer than 10 yrs.
Purchased in November 2021 at Air Forced Air - Central Coast. for $1,475.00.
1 comment
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Guruwa15
- 6 reviews
- Lifestyle ASTG12KMCA (3.5kW / 3.7kW)
- Verified purchase
Great R/C aircondioner
Had two of these units for over a year with problems. Economical on power, quiet and easy to operate. The control unit is well designed to show only the necessary functions. You only need to slide down the cover to make any additional settings. Easy to clean and maintain.
Purchased in May 2021 at Mannix.
1 comment
Fujitsu A.Fujitsu
Hi Guruwa, Thank you for taking the time to place your comments and ratings on Product Review. We value your custom and appreciate your feedback. We're delighted to hear you are pleased with your purc... Read more
hase and if you have any further questions please don't hesitate to contact Fujitsu Assist and they will do their best to assist you Tel: 1300 364 484.Similar opinion? Write a review on ieatwords.com.au!
Find out how Fujitsu Lifestyle compares to other Split System Air Conditioners
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James PoulosIllawarra, NSW
Loud noise from fan upon installation.
Also as from another review, I purchased two units and when subject unit was installed it immediately made a very loud noise from the fan. The licensed installer checked inside the unit to investigate if anything was rattling on or in the fan. The noise seemed to go away. The noise now comes back sometimes on start up and the installer has returned to check the problem and there appears to be something to do with the fan. Luckily we have also recorded this problem on the mobile phone. I called Fujitsu and was given the details of several nomin...Read more
ated Fujitsu repairers and contacted the nearest. He was very prompt and actually inspected the unit within about 5 days from my call and came out on Thursday 09/04/2020 - day before Easter Friday - he said it would need parts. The first unit is working perfectly.Purchased in October 2021 at Harvey Norman for $2,000.00.
1 comment
Fujitsu A.Fujitsu
Hi James, Thank you for taking the time to place your comments and rating on Product Review. We're glad to hear a Fujitsu Service Technician has already been out to assess your unit, and we hope your ... Read more
unit will be working very soon. Please don't hesitate to contact us if you have any further queries and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Elizabeth eaglesSydney Surrounds, NSW
Fujitsu inverter split system aircon 8.5 kw asthma30kmta faulty disc in head
This unit broke down twice in the middle of summer. Under warranty they said go back to installer, Keane air didn’t care as he had his money for installation. Went to other company that covered warranty and it takes many calls to Fujitsu and company that covers warranty. They have put a new inside unit in my house, they kept dropping unit and put two dents in my tv unit. Will never deal with Fujitsu again do not buy.
Purchased in November 2021 at Bing Lee for $2,155.00.
1 comment
Fujitsu A.Fujitsu
Hi Elizabeth, we're sorry to hear of your experience, your custom and feedback are important to us. Your message will be forwarded to our Service Team and investigated further for you. We will be in contact shortly
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RamzSouth East Queensland, QLD
- 3 reviews
Useless Air Conditioners
This is the most useless air conditioner out there, do NOT buy!
The ASTG09KMTC is the most useless air conditioner out there, do NOT buy!
I own 3 other 2.5kw Fujitsu air conditioners (last years model KMCA - that you can no longer purchase) and this new model is rubbish! The "moisture removal level" on this newer KMTC model is 4 times less than the previous (older) kmca model (0.3litre/hour vs 1.3litres/hour of moisture removal).!
What's the point of having an air conditioner that barely removes any humidity in the room? The room reaches t...Read more
he temperature but the air is very sticky and uncomfortable. There are many other brands out there with much better moisture removal and performance. Got in contact with the Fujitsu and they were unwilling to do anything for customer satisfaction, despite owning multiple of their units and being a loyal customer in the PAST. Do not buy unless you want a sticky humid room!Purchased at The Good Guys for $999.00.
1 comment
Fujitsu A.Fujitsu
Hi Ramz, We're sorry to hear about the experience you have had with your Fujitsu Airconditioning unit. As previously advised please can you DM us your contact details so we can discuss this further wi... Read more
th you or alternatively please call Tel: 1300 364 484 Fujitsu Assist and quote ticket reference: 641090Similar opinion? Write a review on ieatwords.com.au!
RamzSouth East Queensland, QLD
- 3 reviews
USELESS Airconditioner
This is the most useless air conditioner out there, do NOT buy!
I own 3 other 2.5kw Fujitsu air conditioners (last years model KMCA - that you can no longer purchase) and this new model is rubbish! The "moisture removal level" on this newer KMTC model is 4 times less than the previous (older) kmca model (0.3litre/hour vs 1.3litres/hour of moisture removal).!
What's the point of having an air conditioner that barely removes any humidity in the room? The room reaches the temperature but the air is very sticky and uncomfortable. There are many ...Read more
other brands out there with much better moisture removal and performance. Got in contact with the Fujitsu and they were unwilling to do anything for customer satisfaction, despite owning multiple of their units and being a loyal customer in the PAST. Do not buy unless you want a sticky humid room!Purchased in March 2021 at The Good Guys for $999.00.
1 comment
Fujitsu A.Fujitsu
Hi Ramz, We're sorry to hear about the experience you have had with your Fujitsu Airconditioning unit. As previously advised yesterday please can you DM us your contact details so we can discuss this... Read more
further with you or alternatively please call Tel: 1300 364 484 Fujitsu Assist and quote ticket reference: 641090Similar opinion? Write a review on ieatwords.com.au!
BryanSouth East Queensland, QLD
- 4 reviews
Fan Noise
Like another reviewer, this unit was installed and within 10 minutes, made a very loud noise from the fan. Sounded to me like something hitting the fan flutes with every revolution. The noise did not come on every time the unit was switched on. Today (28/2/2020) two days after instal, the Fuji boys turned up, of course the unit wasn't noisy, but luckily, I had it recorded on my phone. They pulled it all to bits, couldn't find anything, but may have dislodged the problem. Will see how it goes from here. Otherwise, it seems a great unit.
1 comment
Fujitsu A.Fujitsu
Hi Bryan Thank you for taking the time to place your comments and ratings about your experience with your Fujitsu Air Conditioning unit. Your feedback and custom are important to us. Please don't hesi... Read more
tate to contact us if you have any further questions and we will do our best to assist you Tel: 1300 364 484.Similar opinion? Write a review on ieatwords.com.au!
dougSouth East Queensland, QLD
- 8 reviews
Worst airconditioning brand do not buy!!
I purchased a.9.4kw reverse cycle aircon 1 year ago for $2,400. It seemed to be working well until all these error lights appeared and no air was coming out. Upon calling Fujitsu I was told there was a two week wait to even get a technician out to have a look at the unit. Meanwhile it’s the middle of summer and we are going through a heat wave. I have a toddler and a 6 week old newborn. My neighbour who installed the unit and who is a qualified installer had a quick look and said it was the main electrical board that had broken. This is a major...Read more
problem. I called Fujitsu asking since there is a 2 week wait with their ‘preferred technicians’ could we get our own and bill Fujitsu to pay for the repair. But they were rude when talking to them and said no. I have had Mitsubishi and Panasonic’s in the past and none have broken in 1 year not to mention Fujitsu is more expensive and I believed they had a better reputation. Still waiting for a technician to check out the unit. This is not good enough, just goes to show the amount of warranty claims and broken units if the wait time is 2 weeks for repairs. I bought an airconditioner for my family and children especially for this extreme heat we have in summer in Brisbane Instead the 1 year old unit isn’t even working. Anyway I would never buy a Fujitsu again nor recommend one to anyonePurchased in January 2021 at Betta Home Living for $2,400.00.
4 comments
Fujitsu A.Fujitsu
Hi Doug, your feedback and custom are important to us. We're sorry to hear of your experience especially in this very hot season when you have such young children too. Please can you provide your cont... Read more
act details by private message so we can discuss this further with you or alternatively call us directly Tel: 1300 364 484 and quote Product Review Ticket 606081.Hi Fujitsu, I’ve just been on hold for over 30minutes to be told I still have to wait till the 11th for someone to even Look at the aircon. This is not good enough. I need this repaired ASAP
UPDATE: after a couple of hours talking to numberous staff Adam the general manger got a technician out in about 1/2ish hours and the aircon was fixed. Thank you for your prompt response, it’s very much appreciated.
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ClairePerth, WA
- 3 reviews
Perfect for the bedroom
Excellent unit for the bedroom. Very low lights and no beep when it turns off using the sleep timer. On low the fan is very gentle and quiet, perfect for going to sleep.
Purchased in December 2021 at RetraVision for $900.00.
1 comment
Fujitsu A.Fujitsu
Hi Claire, Thank you for taking the time to place your comments and ratings on Product Review. We are glad you are pleased with your Fujitsu Air Conditioning purchase and great to hear you are sleepi... Read more
ng well too. We value your custom and appreciate your feedback.Similar opinion? Write a review on ieatwords.com.au!
bqian
- 2 reviews
- Lifestyle ASTG09KMCA (2.5kW / 3.2kW)
- Verified purchase
breakdown on a 43 degree hot day
Less than 4 month old unit breaks down on 20th Dec (43 degree in Melbourne), outdoor unit fan just stopped running in my bedroom where my 5 months old daughter sleeps. Called Fujitsu service team and waited for 40 minutes to speak to someone. The support agent asked what outside temperature is I said 43 degree and then he goes "most brands will struggle under this temperature. Maybe nothing wrong with the unit so do you want to wait until weather cools down and then try again?" The way how he said this made me felt like he is saying that I am a...Read more
n idiot to call for support and this breakdown is completely normal and nothing to angry about. I asked "is this a joke? If an air cond doesn't work on a hot day what is point buying one? my other Panasonic unit in the lounge has been running for 5 hours today and works fine under the same weather condition" Then he goes "why don't you go buy Panasonic then?" I was just speechless, he really meant that it was my fault to choose Fujitsu and so I should just suck it up. When I asked if this how he handles a frustrated customer he goes "if you don't respect me (is the question "is this a joke" offensive language, seriously?), then we don't want you to be our customer". I had enough with this guy and asked to speak to his manager. Frankly I wouldn't say customers are always right but you don't talk to your customer like this especially after your product failed. I am very very disappointed because under the same weather condition other brands air cond. work just fine but Fujitsu unit doesn't, so improve your build quality please and stop cutting corner using cheap material which let down the coil efficiency. In the end I demanded to speak to his manager and the lady was quite reasonable and know how to deal with frustrated customer. He was right though, fan started working again at 7pm after temperature dropped to 35 degree. It turns out that Fujitsu air cond. can not handle above 40 degree weather condition and simply shuts itself down. If you want a reliable aircond. that works in hot days as you would expect, go for other brands and pay a little bit extra. Do not fall into Fujitsu's bonus gift card trap!Purchased in August 2021 at Harvey Norman for $799.00.
3 comments
Fujitsu A.Fujitsu
Hi Bjan, We are sorry to hear your experience this will be investigated further. We do value your custom and your feedback is important to us. We are glad to hear your Fujitsu Air Conditioning is now ... Read more
working for you, Like most air conditioners on the market, our units are designed to operate at a maximum outdoor temperature of 46 degrees. Once the outdoor approaches this temperature, it will start to reduce its capacity which also happens with all brands. Depending on the installation conditions, if the outdoor is installed in an area where it can recycle its own discharge air such as down the side of the house, it will suck in its own air which is approximately 15 degrees above ambient air. This also reduces the machine's capacity and instead of the unit being able to function at an ambient outdoor temperature of 43 degrees, it cannot as the actual air it is trying to operate within is far hotter than that. If the capacity of the outdoor unit drops below what is required to condition your area, then the unit will take a longer time to cool the room or will protect itself from catastrophic failure by stopping. Another point is that all air conditioning will work better when given ample time to operate in cooler ambients which is why we recommend turning the air conditioner on whilst the outdoor temperature is mild and not waiting for the heat to come to then turn the AC on. The indoor temperature along with the outdoor temperature will affect the unit's capacity and if both are on the higher end of the operating range, performance will be affected. Again, these are not brand specific problems but the fundamentals of air conditioning. If you wish for a service technician to visit please don't hesitate to contact us Tel: 1300 364 484 and we will do our best to assist.Hello, my unit didn't even bother starting up at all (cold start) at 43 degree so your scenario where it sucks in its own hot air and make it above 46 degree and therefore starts to reduce it capacity... Read more
then shuts down doesn't quite explain. I don't really expect too many 43 degree hot day every year so I can live with your "average" quality product. My disappointment is more around your customer support team.Fujitsu A.Fujitsu
Hi Bqian, please accept our apologies for the misspelling of name. Your feedback is important to us and it is never our intention to disappoint our customers. As advised previously, your customer expe... Read more
rience will be investigated further and will be used for future improvements. We hope you will contact us if you need any further assistance.Similar opinion? Write a review on ieatwords.com.au!
LaursSouth East Queensland, QLD
- 2 reviews
disappointing
I bought it in aug 2014 but only installed it in June 2015 when my house is completely built. I had the unit for nearlyh 5.5 years now. Recently, my tenant complains of a very bad smell when he turns it on. Two tradesman with refrigeration licence has inspected it...one even tears the unit apart to look at it. he says there is no mould around cooling coil. The unit is still working but the smell persists. They could not work out why it is ... and so they are recommending that I have to chuck this unit out and buy a new one. I thot Fujitsu is the best and its just 0.5 months past warranty so I am not covered...so I am not sure I have faith in this brand anymore.. what could have caused the bad smell???
Purchased in August 2021 for $1,800.00.
1 comment
Fujitsu A.Fujitsu
Hi Laurs, we are sorry to hear about your experience, please can you private message us your contact details or if you can call us directly QLD Service Team Tel 1300 364 484 so we can discuss this further with you.
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J F.Sydney, NSW
- 3 reviews
Very quiet and efficient
This air con is fabulous. I recently switched from LG to Fujitsu and I am so much happier. Easy to use settings and program and sensor features are awesome. 4 star energy rating. Very quiet indoor and outdoor unit
Purchased in November 2021 at Teknicool for $2,200.00.
1 comment
Fujitsu A.Fujitsu
HI JF Thank you for your rating and comments on Product Review. We are delighted to hear you are enjoying your Fujitsu Air Conditioning. We value your custom and feedback.
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Leanne AllanSouth East Queensland, QLD
- 4 reviews
Great and quiet
Great air conditioner and very quiet. Easy to use remote and clean unit. Great looking unit and works well. Light and easy to install. Great rewards from Fujitsu when bought the unit.
Purchased in July 2021 at Joyce Mayne for $1,400.00.
1 comment
Fujitsu A.Fujitsu
Hi Leanne, Thank you for taking the time to place your comment and rating on Product Review. We are delighted to hear you are pleased with your Fujitsu Air Conditioning purchase and enjoyed the promot... Read more
ion too. We value your custom and your feedback is important to us.Similar opinion? Write a review on ieatwords.com.au!
- Lifestyle ASTG09KMCB (Wi-Fi, 2.5kW / 3.2kW)
- Verified purchase
Works great for my house but not so much for my neighbour's TV reception
Had 4 units installed in September this year. All units are working fine however one of the units is affecting my neighbours TV reception as per the attached pics. Seeking to find out why? When the offending unit is switched off at the external power outlet TV reception returns to normal. Installation was via licensed electrician and air con installer. Electrician has advised all units are earthed correctly. Neighbour already has a TV antenna amplifier installed. Any assistance to resolve this matter would be much appreciated.
Purchased in September 2021 for $999.00.
1 comment
Fujitsu A.Fujitsu
Hi Thank you for your feedback. Can you please email us with your details so we can send a technician out to have a look for you. Our email address is [email protected] and quote reference # 571516.
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Find out how Fujitsu Lifestyle compares to other Split System Air Conditioners
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FredSydney, NSW
- 2 reviews
Does a great job of cooling & heating, BUT no wifi control and a confusing AF remote control are it downsides.
Yes, its energy efficient.
Not satisfied with the remote control. It should be connected to wifi and controlled via an iPhone app! Its 2022, even my toothbrush has an app.
Works well in extreme weather i suppose.
Purchased in February 2021 at The Good Guys.
1 comment
Fujitsu A.Fujitsu
Hi Fred, Thank you for taking the time to place your comments and rating on Product Review. Please note your feedback is important to us and we value your custom. Updates regarding the wifi will be av... Read more
ailable from January if you can provide us your contact details we will be able to advise you when this becomes available or alternatively call us on Tel: 1300 364 484 Tech support and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Alan ClayRichmond-Tweed, NSW
- 16 reviews
- 2 likes
FUJITSU AIR great unit quiet and very effective, beats our 2 Panasonic units hands down
Usually set around 22.5 C
Super quiet in economy mode
Economical
Beautifully cool
Excellent remote easy to use
Purchased from Harvey Norman Ballina installed by Richard Lawrence electrical
FUJITSU WMNT SPLIT 2.5KW COOL/3.2KW HEAT
Be warned don't let airCon salesman Con you into oversized units. buy two small ones instead and install either end of your house
Purchased in November 2021 at Harvey Norman for $499.00.
3 comments
Fujitsu A.Fujitsu
Hi Alan, Thank you for taking the time to place your comment and ratings on Product Review. We are delighted to hear you are happy with your Fujitsu Air Conditioning, we value your custom and your feedback is important to us.
it was the deal you had on offer through Harvey Norman that got me over the line, and we made the right choice,make sure you let the engineers know to keep the large type on the remote display, its a clear winner! :)
Fujitsu A.Fujitsu
Hi Alan, Thanks for the great reply, we aim to please our customers and are delighted to hear you are happy with your purchase! :) Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.
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ChellMelbourne
- 8 reviews
Advertised to have Wifi connectivity but it doesn't
I purchased the ASTG24KMTC model for use in our BnB. I was tossing up between a few different brands with a wifi feature but ended up picking the Fujitsu as it had the best energy rating. The Wifi is important in a BnB as guests tend to leave units running when they are out so being able to turn them off, or put them in energy mode after extended periods is helpful to save energy. After installing the unit, and spending ages trying to figure out the wifi instructions, I contacted Fujitsu customer service for help only to be told that this feature doesn't work and they have no idea when it will.. So disappointing, I feel a bit duped! I wish I had have gone with another brand now that did have this feature.
Purchased in November 2021.
1 comment
Fujitsu A.Fujitsu
Hi Chell, Thank you for your private message and as per our reply, your feedback and custom are important to us.
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WaynePerth, WA
Ran for 4 hours then a loud noise from the fan
Had the new Model ASTG18KMTC installed this morning Looks great but after 4 hours the fan started to make a shocking noise so I turned it off and let the unit rest for a few min then turned it back on and not more than 2 min the noise started again Not happy $1600 for some thing that did not even last a day
Purchased in November 2021 at Harvey Norman Retail Stores - Appliances for $1,600.00.
1 comment
Fujitsu A.Fujitsu
Hi Wayne, we are sorry to hear your Fujitsu Air Conditioning isn't working for you, please call your installer immediately so they can assist you by checking your air conditioning unit. Please don't h... Read more
esitate to contact us on Tel 1300 364 484 if you need any further help.Similar opinion? Write a review on ieatwords.com.au!
greyIpswich
- 5 reviews
great unit
great unit, quiet easy to use . suits my house in every way . the outside unit is quiet economical power usage, just a good air conditioner for qld weather, hot or cold
Purchased in April 2021 at mr bbqs for $2,800.00.
1 comment
Fujitsu A.Fujitsu
HI Grey, Thank you for taking the time to place your comment and rating on Product Review. We appreciate your custom and your feedback is important to us. We are glad you are pleased with your Fujitsu... Read more
Air conditioning unit especially as we hit the summer season.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jasonasked
Hello I'm looking at buying this unit, but want it to heat or cool a areas 6m x 7m open living area . Do u think it will do the job
2 answers
Fujitsu A.Fujitsu
Hi Jason Thanks for your question, we would always recommend an installer to inspect your premises for the best outcome. Please visit our website for a guide too https://www.fujitsugeneral.com.au/residential-range/economatch
Hello Jason. The 7.1 kW sure is a powerful one ! I also reckon you get an expert to give an opinion. If you get the wrong one your electricity bill could be astronomical!!
Liz R.asked
Should I turn off power outside over winter. Have wood fire so not needed then.
2 answers
I leave mine turned on all year, there is no need to turn the isolation sw off unless for maintenance.
Fujitsu A.Fujitsu
Hi Liz, Yes you can turn it off if you are not going to use it but please keep in mind that you will need to give it time, at least a few hours before you use it when you turn it back on.
Michaelasked
Hi. I need to clean the blower coil in my air conditioner my model is astg12kmca Do you have a vid' or step by step instructions
1 answer
Fujitsu A.Fujitsu
Hi Michael, Thank you for your question on Product Review, we would highly suggest for you to book a service call so a technician can attend to clean your coil for you for safety reasons and also for the warranty not to be affected. Please contact our Fujitsu Assist Team and they will advise you the nearest Fujitsu Service Agent in your area Tel: 1300 364 484 we look forward to assisting you.
Prices
Fujitsu - ASTG09CMCA - Inverter Wall Mounted - Cooling Only - 2.5kW(C)
$599.00Fujitsu 7.1kW Reverse Cycle Split System Inverter Air Conditioner ASTG24KMCA
$1,884.00Fujitsu - ASTG30KMTA - 8.5kW(C)/ 9.0kW(H) - Inverter Split System
$2,199.00Fujitsu - ASTG30KMTB - 8.5kW/9kW RC Inverter Air Conditioner
$2,299.00Fujitsu 8.5kW Cooling Only Split System Inverter Air Conditioner ASTG30CMTB
$2,364.00Fujitsu 9.4kW Cooling Only Split System Inverter Air Conditioner ASTG34CMTA
$2,545.00Fujitsu - ASTG34KMTA - 9.40kW(C)/ 10.3kW(H) - RC Inverter Split System
$2,599.00Fujitsu 9.4kW Cooling Only Split System Inverter Air Conditioner ASTG34CMTB
$2,712.00Fujitsu 9.4kW Reverse Cycle Split System Inverter Air Conditioner ASTG34KMTC
$3,230.00
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Fujitsu A.Fujitsu
Hi Ian, Thanks for taking the time to place your comments and ratings on Product Review. We love you are happy with your Fujitsu Airconditioning, we value your custom and love your feedback.