Had my custom PC built with two years warranty. A year and a bit later the PC wouldn’t boot up. It has been the only issue that I have had with the PC so I sent the warranty request. The next morning I had an email back to organise pickup. Within seven days it was picked up, fixed and returned. The customer service was great with emails letting me know what was happening and getting more information. I have been really impressed by the customer service and the quick find and fix of the issue. My PC is back and running better then ever.

I ordered and paid for a $3K custom built system which Shane had been helping me configure very early (12:20 am) on Wednesday morning. After the new government initiatives were released at 9am on Wednesday and because of the uncertain times that lay ahead, I thought I should not be spending this money now. I cancelled my order and informed Shane by email. He told me that they understood the situation and that I would receive a credit within the next few days. PayPal acknowledged the credit immediately and the money is back in my account. I don't know of any other company which would do this including large multi nationals like Qantas who have a cancellation fee.
I have nothing but praise for PC Case Gear.

Need to be educated on how to pack delicate computer equipment, items placed in a box too small and taped exposing delicate components to impact and potential damage !! it's pretty basic stuff really but what do they care they have my money now !!

Be warned, you will receive the WORST customer service from this company. ZERO regard for paying customers. If I could rate less than 1 star I would - Do not buy from them.

NZXT USB internal hub fried my motherboard, there is a wealth of information about this on the web, they do not want anything to do with it and were quite rude.

I have placed 33 orders with PC Case Gear going back to 2012, totalling many thousands of dollars. The lasted (March 3rd 2020) is a Ryzen 3950 @ $1229. In all these years and all those different orders everything has been perfect. PCCG is prompt, accurate, Absolutely smooth experience and I wish other companies could take a page from their book. I dunno how they do it, I mean over all these orders one would almost "expect" some prob of some kind but happily this is not the case. Fast, reliable, well packed/protected. I trust them absolutely, and hope they never change. I write this because they deserve it, they earned it.

Great sales advice and products. My PC was shipped extremely fast and well packed. I don't have the time anymore to build a PC (built all previous ones) so wasn't sure of how it would be built, i.e. having cables neatly tucked away leaves room for air to cool PC down under load etc. I was very surprised at the build quality, speed of delivery and the packaging to care for my PC. I will always get my PC supplies and future PCs from PC Case Gear. Thank you for being awesome!

My orders from PCCG came prompt and on time, couldn't be happier,their sales service is too notch too, one of my orders was the Corsair obsidian 1000D case, it's huge the driver helped me with it to the door of my apartment, fantastic experience all round,thank you PCCG:)

Excellent store, fast dispatch times. Ordered Sunday night, received Tuesday midday... not bad at all. Ordered from them before and they have always been really fast and efficient / well priced.

Twelve months after purchase my Pc developed a small problem. The team at PCCG paid for interstate freight. replaced the part and had it back to me in less than two weeks. despite bushfires.

After discussing the return of a graphics card valued at $1000 and being told to it send back at my own and that because the package had been opened and I would lose 20% of the value the cost the refund was declined after three weeks! Completely unacceptable and very poor customer service, with no attempt at all to help me with a solution. To rub salt into the wound i was then told i would have to pay for the device to be returned to me! Certainly wont be purchasing hardware nor my next gaming machine through them and as part of a wider gaming community i will be shearing my recent experience. Also investingating my options via the ACCC with regards to the return policy as this is completely unacceptable.

Extremely helpful with diagnosing issues over the phone even though they didn't build my PC and quick detailed responses via email. When I sent some parts I purchased from them to be tested they returned them extremely well packaged.

This company's order processing speeds are pathetically slow, and every time that I have ordered express postage, they have not once delivered within the quoted turnaround time. There is no point using any kind of express postage service with this company, as they will despach it at the last second before a weekend to ensure the slowest postage every time.

I've ordered a product which was In Stock and opted for a premium shipping service 1-2 days.
The product was collected by the shipping company one week later and as this writing (10 days later) I have yet to receive it.
I contacted PC Case Gear and they just kept coming with excuses even stating the product was never labelled in stock.

They just don't take responsibility... KEEP AWAY!!!!

Overcharged me on shipping. Unauthorised sort of bait and switch charge. shipping charge is not shown at cart were you have paypal checkout. the charge is x4 (must be some sort of premium teleportation service, since that pump it on without authorisation.) Terrible experience.

I had a broken part which needed to be replaced. So I sent it in for warranty replacement. They took over 4 weeks to get to it and replace the thing.

I used to shop at PC Case Gear all the time, but lately their support and warranty replacement times are getting worse ever year. Their prices aren't really that competitive anymore (and misleading! They list sale prices as "x% off" but the non-sale price is MSRP, which they never sell the product at anyway!).

I had to bug them many times for an update but they never gave me anything other than a generic "it's in the queue". Finally they are sending a replacement, but too late in my opinion. Almost a month to wait is crazy.