I have been regular purchasing my rabbits hay and pellets. I feel contented & feel very happy with the service. They never fail us and customer service is very helpful on the phone and assisted me very well.

Keep up the good work guys and always feel great with the great service and support. My rabbits are even happier with the products I purchase :)

I placed my order, and then read the reviews afterwards... I was very concerned to say the least, but it was too late to cancel. I ordered a bag of kibble on Thursday and it was shipped on Monday, there was a note saying there will be a slight delay due to Covid-19, this is happening with all pet suppliers, not just Pet house.
I received my order on time, and the bag had over a year left on it's expiry date, the bag and box was in good condition, and clean. I also had no issues calling them, my call was answered fairly quickly.

I have now been waiting a week for my order to be dispatched, this is ridiculous. One item is a gift for my son's birthday which will now be missed. I'm not at all happy.
The other item is for my kitten, which I have one more day left of food for her. Been on hold to the phone number for 30mins and still waiting, have also emailed but states 5 working day to reply. I will not be using this store again.
Service terrible!

Ordered online largest bag of premium cat food. Was delivered sealed in a box, however bag itself was filthy!!! & food was due to expire in a week. Sent email & photo proof of expiry date straight away (after cleaning bag with disinfectant), however after reading other reviews of bad or non responsive service, decided to call. No answer, just forever waiting on hold.
I am now out of pocket, stuck with bulk bag of food I cannot open since there is no way it will be used within a week and also need to restock urgently while this company has my money & will not answer calls.

Ordered 07/03 as delivery date on website over other companies was 13/03 .....Australia post only have just received tracking no other information......if a delivery time frame is given when making a purchase that’s what I expect, will not bother purchasing ever again from here .

I ordered a Orhopedic Mattress for my dog on the 15-2-20, my beautiful little dog passed away on the 17th-2-20. I received the item and contacted Pethouse about returning the item. I spoke with Thory who went above and beyond with his service... not only offering to refund the purchase but also to cover the postage of this rather large item. He showed genuine understanding and offered his condolences to me as well as being efficient. Thank you so much Thory, you have made this difficult time for us a little less stressful . Mary.

I had a problem with purchasing a couple of items from pet house Chloe the nice lady from customer service went out of her way to resolve it I am 110% satisfied Chloe deserves a pay rise thank you again Chloe I will be shopping from pet house many more times in the future all because of Chloe's outstanding service cheers thanks again. SCOTT good luck with your Oscar

Pet house took 11 business days (2 weeks) just to dispatch my order without telling me that half of what I purchased online was out of stock. It took me emailing them first to even get a shipping confirmation or for them to let me know that they were out of stock of what I ordered and paid for 2 weeks prior. I waited 6 business days to even get an email response. Have requested a refund as I still haven’t received my order 3 weeks later, see that they redirected my shipment back to their warehouse without processing a refund or letting me know. No communication and extremely slow service.

I feel happy that my email follow up was replied by Paul promptly and Jules packed my products well + organized. I am very happy with the customer service and efficient support I received. This made my rabbits so happy to get their products. Thank you and keep up the good work guys, to make customers always feel grateful and will definitely purchase more of my products from this store.

I was very pleased with the customer service I received when ordering a product for my dogs that was not immediately available, I @was advised as soon as product back in stock and it was sent quickly, thank you Susie

I have ordered 5 times from Pet house online & 4 of those times my products have been posted in a very dirty condition, twice they sent outdated dog food, I can only think their warehouse must be in a dreadful state for products to have grime all over them, even fabric dog toys are filthy!

I had trouble on the computer placing my order, so phoned Pet House. Had great service from Shannay and she walked me through it. Thanks very much Shannay. Thanks for your helpful service. Will definitely be placing another order in the future.

Great service by Chloe. Was helpful in cancelling my order promptly, before it had been picked to avoid wasting money as I had ordered the wrong products. Phone call cut out mid convo and Chloe called me back immediately. Good customer service, would recommend!

great customer service that is extremely hard to come by these days. Chloe dealt with my situation professionally and promptly. Will definitely be shopping through Pet house Superstore again if this level of service is maintained throughout the company.

Wow! I was happy with my experience, easy to use website. There was one little hiccup but Susie at Pet House quickly fixed it for me (thanks Susie).

I will definitely be back and referring others.

Thank you for rushing through my order to arrive in time for my daughters birthday - much appreciated! The hutch looks fantastic in our house too, very modern and suits our decor. It was super easy to put together too and our bunny is loving his new home!

Wonderful speedy service, fantastic customer support replied to messaged straight away.
I will most certainly be coming back for more this is the best price along with the best service, could not ask for more and highly recommend

Very helpful customer service team at Pet House replied promptly and quickly sorted out the problem with my order. Thanks for the great customer service Craig and Susie! I will not hesitate to order from Pet House again and continue being a loyal Pet House customer!

Thank you Shannay for your help and efficiency with your assistance l would not of received my email for my order now I have peace of mind and await my order