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Peter's of Kensington Online store (page 5 of 5)
Caroline39AU
- 2 reviews
Poor customer service level
If you have placed an order where the website shows stock available and it runs out before your order is processed they simply do not feel the need to advise you. I have experienced this twice with them only recently. On both occasions, the online tracking showed a lengthy time in the process of my order, a closer investigation indicated they were "out of stock" on my requested items. Nobody bothered to contact me and I was obliged to call on interstate phone rates to this company to request cancellation and refund. The customer service ass...Read more
istant could have tried to be a little less surly, not even letting me finish sentences. I was polite - she wasn't!! Their prices are good but the service level seems inconsistent. Good value on most goods After sales service can be poor.Similar opinion? Write a review on ieatwords.com.au!
Tracy9822sydney
- 2 reviews
- 3 likes
Terrible after sales service following an online purchase - difficulty in replacing a damaged item
I bought a set of 6 Portmeirion mugs online. One of the mugs cracked at the join between the handle and the mug after the first run through the dishwasher. Peters told me to post it back. I went to the post office (what a drag) lined-up and bought a box for $2.50. The post office told me it would cost $6.50 to post back - this was almost half the cost of the mug. I went home and called Peters to explain it wasn't a cost effective option. I was told to photograph the damaged mug and e-mail the photo, which I did. I then threw the mug out. The ne...Read more
xt day Peters called again and asked me to please post it back - they would pay for the postage. But this would involve scrambling through the garbage to find the mug, wrapping it again, and taking it back to the post office and I decided it wasn't worth the effort. I nonetheless believe they have earned the feedback. Why on would I shop there ever again? One of the handles cracked on the first run through the dishwasher. Peters led me through a song and dance about returning it and I eventually gave up because it wasn't worth the effort.Similar opinion? Write a review on ieatwords.com.au!
colcAU
- 8 reviews
- 10 likes
Never again
Here is a copy of my email to Peter's of Kensington which explains it all.
What absolute appalling customer service! When I ordered and paid for this item I particularly requested that it be posted promptly.
I see from Australia Post tracking facility that despite being paid for on December 9th it was not lodged until the 13th and then in a bulk lodgement which will delay the delivery even further.
On the same day that I paid for this item a family member purchased the same item online from a company in Perth W A, the item arrived here...Read more
in Melbourne on Monday 12th; here it the 15th and your consignment has not yet even left NSW; this clearly indicates your lack of concern to your customers wishes not to mention the downright dishonesty of advising that the item was despatched on the 11th. I had a particular purpose for this item, now it is too late. Rest assured I shall never purchase from you again and request that you remove my details from your mailing list immediately.
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Find out how Peter's of Kensington Online store compares to other Kitchenware Shops
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BluebellAU
- 10 reviews
Great Online Shop
I have used Peter's of Kensington online store about five times and all with pleasing results. The products are sometimes more expensive than elsewhere but if you look out for specials there is some great choice in the cookware and baking section.
I have bought quite a few of my Christmas presents this year and last year from POK and all were greeted favourably by recipients. The service has been quick and reliable so far, but I have had no cause to contact POK in relation to problems so cannot comment on follow-up. So far so good.
Quick delivery, solid packaging and great product range
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Helen NasSYDNEY
- 9 reviews
- 11 likes
convenient on line shopping at great prices
Love the daily deals. Fantastic bargains to be had in line. Great for baby and kids toys for presents. Competitive pricing and reliable delivery. I use this on line store a lot and have never been disappointed. Purchased luggage oin line with over 75% off. Very pleased with all my purchases.
convenient and good prices
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dr_leecy
- 11 reviews
- 5 likes
Have used this store online quite a few times over the last few years
I have used Peters of Kensington several times over the last few years and I have not had any problems. I keep going back to them and think they provide a very good service. Having previously lived in remote Australia even then I never found delivery times particularly long. I have bought homewards, kitchen items, linen, bathroom items and gifts from them.
The things I have bought have been very competitive prices. Delivery times have been reasonable and the packaging secure. I've never had a problem
Not everything on their site is the best pr...Read more
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