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    Philips Iron never again

    published

    I will never buy a Philips iron again.I had faith in this brand but reading the same issues to other customers looks it's not just an isolated issue.the red start light turns on but nothing happens after.What a waste of time if you cannot make a proper Iron hoe can you make other products .

    Date PurchasedFeb 2016
    Philips Domestic Appliances
    Philips S.Philips Domestic Appliances

    That does not sound like a good experience, Rob. We'd love to see how we can help out. Would you please reach out to us about this via(AU) 1300 363 391 or (NZ) 0800 658 224?

    Kind regards,
    The Philips Australia Team

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    Questions & Answers

    John
    Johnasked
    Azur Steam GC4410

    Our Steamglide iron seems to have the opposite proble to most others on here. It doesn't release steam automatically. The steam and "squirter" work fine when operated manually by pressing the buttons on the top so the holes are not blocked up and we have cleaned it anyway. We were wondering whether there is something we have to do to operate the automatic steaming?



    3 answers
    Philips Domestic Appliances
    Philips S.Philips Domestic Appliances

    Hey John, thanks for reaching out to us about this. Only certain types of irons have the possibility to release the steam automatically. If it isn't an option on the dial then your model unfortunately doesn't sport this feature. However if it is, and it isn't working, please do reach out to our customer care team on 1300 363 391 (AU), or through http://philips.com/support/.

    Good luck!

    Kind regards,
    The Philips Australia Team

    John
    John

    That isn't very helpful. If the iron NEVER automatically steamed, then I wouldn't have asked the question. The fact is that it did once work and now it doesn't. The manual steam works when the button top right of the iron is pressed as does the "squirter", the button top left, but it doesn't steam automatically any more. The slider between the button (0-6) has no effect. The iron has been cleaned using a de-calcifier.



    Tedddz
    Tedddz

    The Philips irons are a bit more technical than most. Mine stopped producing steam automatically but worked fine manually. There's what looks like a miniature upside down metal disc inside the iron. Google "Bimetal Disc For Anti-drip" in image search and you'll see one. It has a little bit of oblong metal attached to the plate that sticks out. When the iron heats up then what happens is that in an instant the plate turns from being upside down to being the right way up. (Just like when your brolly turns inside out from the wind). You'll hear the iron doing that when you hear that loud "ding" inside it when it's heated up. That little bit of metal is lifted up by this action and that opens a valve and that lets the steam through automatically.

    I noticed a rattle inside mine and eventually a tiny bit of metal dropped out. (The oblong bit that opens the valve). After putting up with it a while I opened up the iron to find put what had happened The oblong bit had been welded to the plate but the plate was severely corroded and that had eaten through the weld and so the metal oblong valve opener had ceased to work and dropped off. There was no corrosion protection on the plate at all. I bought a second hand cheaper Philips iron and removed the plate (which DID have corrosion protection) and swapped them over and the iron works fine.

    The absence of adequate corrosion protection on those discs seems to cause these failures. At the very least Philips should provide replacements for them free.

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    Philips Azur Steam GC4410

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