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KavanSouth East Queensland, QLD
Good Product
I bought this food processor 6 months back and am happy with the performance. I use it regularly and have never faced any issues. Cleaning is also easy and it has become my best companion in kitchen. Will recommend the product.
1 comment
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nic fmelbourne
- 7 reviews
Smoking
I used the kneading option this morning to knead my pizza dough. The recipe suggested to knead in a machine for 8 to 10 minutes. I could only knead the dough for 3 minutes because the machine began to smoke and was jumping all over the place....not happy.
Purchased in September 2021 at The Good Guys for A$300.00.
1 comment
Philips S.Philips
Hi Nic,
Thank you so much for taking the time in writing us your feedback about our Viva Food Processor. We are very sorry that your machine began to smoke. We'd like to know if you are okay, and are... Read more
not hurt? Please know that we take these cases very seriously; thus, we would like to investigate further on this.Similar opinion? Write a review on ieatwords.com.au!
wcbuglePerth, WA
- 2 reviews
Shocked by Quality of Customer Service
I cannot describe the quality, performance or my satisfaction with the Philips 7762/90 Food Processor I purchased because after 4 weeks I am none the wiser on how to effectively utilize the product, following my interaction with the Philips Customer Service team.
I can declare that I have never previously owned or operated a modern Food Processor, so maybe my expectations of product support are unreasonable?
The boxed unit came with 2 small booklets - a Quick Reference Guide & User Guide. I have good eyesight, but was really struggling to read ...Read more
& comprehend these guides. In the guides, there are small black & white graphics of the attachments next to pictures of e.g a potato. There is no reference to the naming of the attachments. I first checked the Philips website for additional resources & also checked YouTube for instructional videos unsuccessfully, prior to contacting Philips customer support. It's worth noting that at this point, I searched for resources of competitor products & found multiple user resources (videos, manuals, recipes etc.). I wanted similar materials that referenced the tools on the device I had bought. I contacted customer support and was directed to a call centre where I outlined my request for information. The response was that the issue would be referred to a Product Specialist to provide a list of 'part names'? and I would be sent a link to video resources. The link was sent promptly with a standard search results page from You Tube (note - none are Philips videos). I responded with the following email. "Thank you. Now I know how to unpack my box and how to operate the machine in 6 languages other than English. The You Tube links were not helpful and nothing I had not already found, as I mentioned. To reiterate, I bought the Viva., having never owned a Food Processor before. The user manual and quick start guides are awful. All my family have tried to take the lead in deciphering the manuals, without success.
Purchased in March 2021 at JB Hi-Fi.
3 comments
Philips S.Philips
Hi there, thanks for sharing your experience with us. We're sorry to hear that your contact with our support team hasn't been what you've expected. If you'd like we can have another look at your quest... Read more
ions. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare), that helps us investigate it further. Kind regards, The Philips Australia TeamThank you for your response. Regarding "reaching out on social media", are you suggesting that it would be back to square one in stating my issues/requests?
Philips S.Philips
Thanks for getting back to us. Don't worry, if you copy and paste your initial message on this product review platform and share it as a post or Private/Direct Message to one of our platforms, our col... Read more
leagues will understand your request will be able to get to work quickly. If you have received any reference number starting with (60-) in your earlier communciations with our colleagues, please include them in your message as well, as they will help our colleagues get up to speed on your case even faster. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Viva Food Processor HR7762/90 (Black) compares to other Food Processors
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The shredding disk broke in the first use.
Hi team, my shredding and slicing disk broke the very first time I used the food processor to shred carrots. The blue knob and the steel disk were separated. I fixed that and the same thing happened again. I can provide the pictures if necessary. I am happy with the other attachments but I didn't expect that Philip's product would break in first use.
1 comment
Philips S.Philips
We sad to see you've had a bit of a false start with the food processor, Priya. But thanks for letting us know! To see how we can assist you best with this, we recommend getting in touch with our cons... Read more
umer care colleagues on 1300 363 391 (AU), or 0800 658 224 (NZ). If you located somewhere else, you can find our local colleagues via https://www.philips.com/c-cs/support-country-selector.html. We hope they'll sort this out for you quickly, let us know how it goes. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Vit0
- 2 reviews
Great buy !!
I bought this as it fit the budget I had. Reviews were mixed and I really wasn't sure. I was worried about getting something that would break & be useless. I wanted something to cut all sorts of veg so I could have quick access throughout the week for ready cut ingredients. It is easy to use, fast, does what I bought it for and I can make quick salads, vegies, stir-fries and not have to do all the preparation every night. The instructions are more like a joke. Printed in many languages but giving no help. I took a photo of the pictures on the box and they have been far more use.
1 comment
Philips S.Philips
Hi Vito,
We glad to read that you are generally satisfied with the product and we'd like to thank you for sharing your review. Can we help you with the instructions that you were after? Perhaps we can clear things up for you. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
AnnieMelbourne
- 3 reviews
- 2 likes
- Viva Food Processor HR7762/90 (Black)
- Verified purchase
Does the job
Good product. Worth the price. Was looking for cheap but multi purpose processor. Does all the basic jobs. The negative about this product is the same blade used for blender and grinder. Which means change blade again and again which can make its rubber go loose. Quality of the plastic is average.
Similar opinion? Write a review on ieatwords.com.au!
armandoBrisbane
- 4 reviews
- Viva Food Processor HR7762/90 (Black)
- Verified purchase
I know why I didn't buy it earlier
I'm really happy with this food processor, I use the blender almost everyday to make smoothies and it's fast and perfect. It's dishwasher safe so no difficulty in cleaning at all, food processor is also good, even if I don't use it too much. Main blade is so sharp so be careful with that.
1 comment
Philips S.Philips
Hi Armando, great to hear you are so pleased with the food processor. Thanks a lot for writing down your experiences. Happy blending!
Kind regards,
The Philips Australia Team
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So much better than the $600 Magimix!
This was $159, works brilliantly, easy to take apart and clean, dishwasher-proof. comes with a separate blender attachment and the usual grating/slicing discs. It has a plastic disc which whips cream in seconds - haven't tried egg whites yet. Only potential worry is that the plastic looks a bit breakable, but I haven't dropped it yet! The instructions were on one big sheet - a booklet would have been better.
1 comment
Philips S.Philips
Hi Carlotta,
Thanks for taking the time to share your experience with us. We're more than happy to hear that you like your Kitchen Machine so much. That's awesome! Furthermore, we'd like to thank y... Read more
ou for sharing your thoughts on the instructions. Please know that we forwarded it to the concerning product team.Similar opinion? Write a review on ieatwords.com.au!
SamGold coast
- 3 reviews
Best multi food Processor
This has been a very good item to have in the kitchen as it sits on the bench without taking up much bench space. Great for grating cheese & carrot. Slicing sweet potatoes, potatoes, carrots, zucchinis, pumpkin, cucumbers, capsicum etc. Plus having a blender, grinder & a few discs for slicing, grating etc. Well worth purchasing this item. Plus parts are Dishwasher Safe on top shelf which is a bonus.
1 comment
Philips S.Philips
Hi Sam,
Thanks for sharing your glowing review of our HR7762/90. We're very glad to see you find it versatile and easy to maintain and use. That is really all we can wish for. :)... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Viva Food Processor HR7762/90 (Black) compares to other Food Processors
Know better, choose better.
Svetlana M.Cheltenham
- 7 reviews
- 4 likes
Good one for the price
It does it work, the capacity fits my requirement, it`s very easy and quick to get vegetables sliced or graded with Philips Viva Collection Food Processor. It seems to be quite powerful - doesn`t struggle while working. A bit noisy but not too much. Very easy to clean and assemble. Love the machine overall. Would recommend.
1 comment
Philips S.Philips
Thank you for your kind words, Svetlana. We appreciate you took the time to write a review on our food processor. Kind regards, The Philips Australia Team.
Similar opinion? Write a review on ieatwords.com.au!
CCCVictoria
easy to use, good value of money
easy to use, good value of money. versatile and good for daily use.
but need clean probably and air well, otherwise will left previous food smell especially dairy products, as it is plastic material not glass. price point is good value and can do many recipes and cooking make much easier.
1 comment
Philips S.Philips
Hey,
We appreciate you taking the time to leave us a review on the Philips food processor. We're happy to hear the food processor is working great for you. If you have any questions you can always reach out to us via Facebook or Twitter. ... Read more
Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
great
Great product. I bought it a few weeks back as we had some guests over and had to do a lot of cooking .... 0this food processor really mademy cooking so much easier and quicker ... it is so easy to clean as well ... i would highly recommend it.
1 comment
Philips S.Philips
Hi Ketaki,
We're glad to hear you're happy with it. :) Thanks for choosing one of our Philips devices and you know where to find us if you have any questions about it. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
TaznmatWarragul
- 5 reviews
- 2 likes
Excellent value for money, would definitely recommend purchasing
Excellent processing performance, great for making cheesecakes and slicing salad vegetables. Very versatile and able to be used for mixing, chopping, grating, making smoothies, whipping cream etc. All attachments fit in well and are able to be pulled on and off with ease. For the price of this food processor it is excellent value for money
1 comment
Philips S.Philips
Thanks Taznmat for sharing some thoughts on our HR7762/90. It sounds like your cooking is as versatile as the device itself! We could definitely see that a cook like yourself benefits from the plethora of attachments.
Happy cooking! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
karenmaree
- 2 reviews
a real life changer
this was given to me for Xmas as i always wanted and needed it and our family's meals are so good...i have picky eaters but now they eat everything e.g vegies hidden and slowly we are showing them what they are really eating.I never thought that this would change how we do meals etc...i fully reccommend it to everyone
1 comment
Philips S.Philips
Hello Karen, thanks for sharing your experience with us and it makes us very happy to hear that one of our products has contributed to making life a little bit easier! :)
Kind regards,
the Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
LeeNSW, 2560
- 13 reviews
Must have kitchen item
such a great product, easy to use, handy in the kitchen, works very well. My teenage kids love to make smoothies, they enjoy experimenting with various ingredients and they also love how easy the appliance is to use. I suggested the product to a friend for making baby food. The only issue I had was fitting it in a cupboard as I have limited space
1 comment
Philips S.Philips
Hi Lee, thank you for taking the time to review the HR7762/90 Food Processor.
It's great to hear you and your kids are so keen on the appliance and its ease of use. Experimenting with all kinds of... Read more
ingredients indeed sounds like a lot of fun. :) Thanks again for sharing your experience with us, Lee. We wish you and your kids a great week.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Viva Food Processor HR7762/90 (Black) compares to other Food Processors
Know better, choose better.
PaulineGold Coast
- 5 reviews
- 1 like
Handy machine to use for fast food preparation and smoothies
I find the Philips Viva Food Processor a great help when I make my smoothies and salads. It saves me time and does the job well. For the money I paid, it was well worth it since it is much cheaper than the other high end models in the market.
1 comment
Philips S.Philips
Hi Pauline,
We like hearing our customers being happy with our products. Seems like the two of you are a great match! :)... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
JaneoMelbourne
- 3 reviews
- 1 like
Good value for money
I couldn't believe the prices for food processors when I first started looking. This on does everything you need it to do and more without breaking the bank! Have not had any issues, holds a reasonable volume of food and has lots and lots of different attachments to suit any need.
1 comment
Philips S.Philips
Hi Janeo,
We're honored by your review. :) Thanks for sharing and we hope it will work perfectly for the years to come. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
AshSydney, NSW
- 5 reviews
Good value for the versatility and small storage capacity
Good value for the versatility and small storage capacity. While I have mostly been using it to grind coffee and make smoothies I like to have the other options available to me if I decide to bake the occasional cake or for slicing. I can't comment on alot of the other functions as I have not utilised them.
I love that it is so compact as I have a tiny kitchen, though would be great if the blades etc came in a more compact storable container, so I could safely stack the rarely used ones in the back of a cupboard. Would also like to see a glas...Read more
1 comment
Philips S.Philips
Hey Ash,
Thank you for taking the time to leave such constructive feedback. We're very happy to hear that you found good use to your blender. Do you have a favourite smoothie? We're always looking fo... Read more
r inspiring new recipes. :) If you have any questions about your blender you can always reach out to us at 1300 363 391 if you're located in Australia and 0800 658 224 if you're located in New Zealand.Similar opinion? Write a review on ieatwords.com.au!
AJ000South East Queensland, QLD
- 4 reviews
Good Product - fragile / below average quality parts
For the money you pay - it is a good overall package. Unfortunately, I must agree with few low scores/review as I too fount the the parts are very fragile and doesn't have much life. I have already had the grinder jar replaced last year. Now I have cracked and leaking blender jar. Even worse the Blade unit started leaking and it dripped liquid into my motor, it now has burning smell coming from motor and it has tripped my electricity few times. Now I am scared to use it as I don't wan't electrocution. I only realised after last few uses that the blade itself has started leaking liquid into my motor.
3 comments
Philips S.Philips
Hi there,
Thanks for taking the time to review your Viva Collection Food Processor. We appreciate your feedback regarding this product, and we can imagine your concerns regarding the liquid leaking into the motor. ... Read more
We would like to forward you to our product specialists for help, and will send you a private message in a moment to gather some personal details in order to do so. Alternatively, you can contact our product specialists directly on 1300 363 391 if you are in Australia. Kind regards, The Philips Australia TeamIt's a shame I can't edit my rating. I would have taken a star off for poor service. I had exactly same experience as Florencia below. The consumer care team has wasted 16 day and I don't have any res... Read more
olution yet. They advised me that the issue has been escalated to better assist me. I have sent them pictures of damage, videos, receipts, photos of serial number and whatever else they had asked me on the very same day. After 4-5 email and 4 phone calls, I was told to take the product back to service centre for assessment. The irony is that the service station is only open from 9:00am to 4:30pm M-F. So they want me to take a part day off from work to get that doggy machine back to service station for them to see the damage that the video did not show. Or the other option was that they would arrange pick up (same hours though). I mean seriously? Everyone reading this would at least agree that food processor is the second most important kitchen appliance after cooktop. I still say for the money they are charging, its fair to say the product is 4 start, but if you take the customer service into account (with you will surely need as product is very fragile), a star or two needs to be removed. I am still following up on my case. I'll keep you'all posted. Thanks to everyone who have PM'ed me, hope i was able to help.Philips S.Philips
Hmm that's not what we like to see AJ. We've just sent you a private to look into this further. Hope to hear from you!
Kind regards,
The Philips Australia Team
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JACQUISouth East Queensland, QLD
- 4 reviews
- 1 like
so far am happy with the level of efficiency
With a baby in one hand the functions really help my other hand with food prep when making a meal. The grinder function is great for blending meat into a baby food. The size is not overwhelming for my small kitchen but is big enough to help me make a meal for 3 adults. If I could perfect anything it would be to make the container sections glass, have the small grating and slicing discs that attache to one big plastic disc change to several big discs and have a safety switch on machine rather than having to turn main power of at power point. I did get it on sale and so far I am happy with the level of efficiency.
1 comment
Philips S.Philips
Hi Jacqui,
Thank you very much for your review. We're very happy to hear that you think our unit is efficient and it seems like the HR7762/90 is a practical machine for you. Great! Thank you too fo... Read more
r your feedback on how to improve the product, it is much appreciated.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ian P.asked
Is the Mini chopper blade an optional extra
It was not included in the box?
Angela
1 answer
Philips S.Philips
Hi Ian, thank you for the question. The mini chopper blade is not included in the box. We advise you to reach out to our product team for further questions about this product. You could contact them with this phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. We hope this information helps you!
Kind regards,
The Philips Australia Team
Hannahasked
Hi,
I bought HR7761 from Harvey Norman online. The main reason for this purchase was to chop herbs such as parsley, spinatch, etc and chopping onion. But my first attempt today was fail and made me disappointed. As after putting semi chopped spinatch in the processor it chops small portion and then stops. I need to open remove everything and start again which is not good at all.
How can I fix this issue?
Thanks
Hannah
1 answer
Philips S.Philips
Hi Hannah,
Thank you for sharing your review with us. We're sorry to hear your Viva Food Processor stops while you're using it. Let's see, did you reduce the amount you put in the processor? Does the issue persist? If it does, we'd like to refer you to our product specialists for further assistance. You can reach them directly on 1300 363 391 (AU) or 0800 658 224 (NZ). They'll be happy to look into it for you.
Kind regards,
The Philips Australia Team.
Nguyen T.asked
Hello,
What is the maximum dough weight applicable for the processor?
Thank you
1 answer
Philips S.Philips
Hi Nguyen, thank you for you question. We advise not to exceed the maximum level indication on
the bowl or the jar of the Food Processor. Enjoy baking!
Kind regards,
The Philips Australia Team
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Philips S.Philips
Hi Kavan, thank you for sharing your experience with the Philips Viva Food Processor. We're happy to hear that you're satisfied with the product. If you have any questions, feel free to reach out to u... Read more
s. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ).