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HR7762/90 (Black), HR7761/00 (White), HR7769/00 (Stainless Steel), HR7530/01 (Black)TrancosoBrisbane
- 8 reviews
- 2 likes
It says blander can be used with ice - but it can't ! I am replacing jar for the fourth time
If you plan to use the blender with frozen fruits for milkshake like me you better find another one - I am now replacing leaking jar for the fourth time. Always break in the same point - very fragile plastic. They really should say it is not suitable for ice or frozen stuff (e.g. strawberries). Anyone know if is possible to replace plastic jar with glass jar?
2 comments
Hi "Philips Official", thanks for your reply. That was written in the box and manual of the product that it would suits ice and that's why it was replaced 3 times while covered by the warranty. Yet, u... Read more
sing blenders with ice and frozen fruits is something I do for over 30 years and I never experienced any problem with jars from other brands. I am sorry to say but these plastic jars made by Philips are not as good as those from other brands. Hope this feedback will be useful for Philips to make more resistant plastic and/or for other customers to avoid this product if they aim to blend ice and frozen fruits rather than only fluids as mentioned. PS: A blender that handle only fluids is not a real blender to me and I would never buy this if it was informed in the product box - instead what was written there was something like: "suits ice". Cheers.Similar opinion? Write a review on ieatwords.com.au!
Firsthomebuyer
- 11 reviews
- 13 likes
Philips support disappointing
This is my first food processor and the manual that come with it is not helpful. I have no idea what i can do with each attachment this comes with. Its advertised as having 28 + functions but when i ask Philips what they are they cant tell me. So far i have made fries with the attachment and works ok, crushed biscuits for a dessert and made smoothies for breakfast and seems to be ok
5 comments
Philips S.Philips
Hey there,
Thank you for your review and indeed, the Food Processor has a lot of functions. Maybe it is a good idea to check this link, hopefully it helps you a bit: http://philips.to/1VYiGhU ... Read more
If not, please contact us at 1300 363 391 and our team might be able to inform you further. Kind regards, The Philips Australia TeamThanks. That diagram is just not helpful. How do I know what vegetables are used for each blade? And what each disc can do?
Philips S.Philips
Allright, and how about the diagram with number 1 in this document: https://www.download.p4c.philips.com/files/h/hr7762_90/hr7762_90_dfu_eng.pdf. These should be the accessories you can use with the device:
• Emulsifying disc ... Read more
• French fry disc • Granulating disc • Grinder mill • Kneading tool • Reversible disc: slicing/shredding (coarse/fine) In the diagram you should be able to see which type of vegetables can be used for which accessories. Hope this helps out! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Mohammed ShababWestern Australia
- 2 reviews
- 1 like
- Viva HR7769/00 (Stainless Steel)
- Verified purchase
Jar Leakage (within 6 months)
I bought Phillips HR7769 food processor in July 2015 but it started leaking the jar within few months and when contacted the seller, they told the jar is not under warranty! Can anyone tell me if this machine is useful without the main jar? I mean the manufacturer should offer warranty to the jar also as its costing around 400 dhs in UAE.
I have decided not to buy any Phillips products ahead.
3 comments
Best thing, Philips dealer has agreed to replace the jar free of cost. - update
Philips S.Philips
Hey Mohammed, thank you for sharing your story. We're very happy to read that you got your jar replaced free of cost - as it should! Please do not hesitate to contact our support teams in your country... Read more
if you run into similar issues in the future, since we can really help you most of the time when the product is still covered under warranty. Kind regards, The Philips Australia TeamThank you !
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Find out how Philips Viva Collection Food Processor compares to other Food Processors
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Awesome Multi-functional Unit But...
I have loved using every function on this machine! I have 2 small child with allergies so I do a lot of food preparation. I use the blender every day for smoothies, until i dropped and broke the blending jug :( The blending bowl is great for delicious dips, homos and to puree baby food. The grater and slicer for vegetables- fantastic blade! The grinder mill is great to make almond meal and other nut/seed flour. All parts are easy to clean! My mum saw how much i used mine and just purchased the latest model. Unfortunately really hard to get repl...Read more
acement parts, even from overseas, found one jug in the UK but the jug alone was more than half the cost of the whole unit. Really miss our smoothies & icy poles especially as its summer! Would love any info on where to acquire new blending jug.1 comment
Philips S.Philips
Hi Jeanne,
Thank you for your review. ... Read more
It’s great to see you’ve enjoyed the blender so much, but not so great that you’ve been having trouble finding a replacement bowl. We suggest you try contacting our Consumer Care Team on 1300 363 391 if you’re in Australia, or 0800 658 224 for New Zealand, so they can check where you may get one a without such a hassle. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Grimacesydney
- 2 reviews
- 1 like
Good but could have been better
I have been using this for over a year. Its good but the plastic quality is bad. The blender jar broke after falling on the floor and the the other small jar is also showing cracks.If you are not looking for something long lasting then this is ok.The blade is good.
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aryaMelbourne
- 34 reviews
Super useful but difficult to store
Love this unit and can't live without it! Have used almost all the functions and blades it comes with. It works well, and the blender and mini processor is a huge bonus for me and space saver in the kitchen.
Only downside for me is the size - which is understandable due to its multifunctionality - but it does make it hard to store in a small kitchen.
Usage-wise however it is a lifesaver and if mine breaks down after a couple of years, I will buy the same one from Phillips!
1 comment
Philips S.Philips
Hey Arya, thank you for writing your review. We're very glad to read you enjoy using the food processor, although we can imagine that it's hard to store in a small room. We appreciate you took the tim... Read more
e to share your enthusiasm. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Love it but...
Have had my food processor/blender for 3 weeks now, I love the food processor but after 3 uses of the blender the blade no longer spins so now have to return the whole device. Very disappointed as it's Christmas and I really need it and will have to wait weeks for a replacement.
1 comment
Philips S.Philips
Hi Lydia.
We're sorry to hear that the blade of your blender no longer spins. We can imagine that you're disappointed now you have to miss the unit with Christmas. If you have any other questions abo... Read more
ut the status of your repair and if you're based in Australia, please call 1300 363 391. They might be able to help out.Similar opinion? Write a review on ieatwords.com.au!
Was a gift
My good friend in which I bought this for is so rapt-she loves this appliance. A good cook deserves a good appliance-can only enhance.
Just so happy that I cut her preparation time into slivers. Makes me smile every time when she tells me how unreal it is to use it.
1 comment
Philips S.Philips
Hey Suey, thank you for your feedback. We're thrilled to hear your friend loves the food processor. You must be excited too, because we can imagine the feeling you get of seeing her happy is lovely. ... Read more
Thank you for taking the time to write your review, we consider it very valuable.Similar opinion? Write a review on ieatwords.com.au!
Good food processor and blender
We loved this food processor / blender / milling combo. I'd regularly use the blender to make smoothies during summer. It's powerful enough to blend ice. Unfortunately, a few months ago I accidentally put some whiskey stones into the blender and it broke the blade attachment. I would have really liked to purchase spare parts so I could use the blender again, but I looked online and the new blade would cost half as much to purchase the entire set again. It lasted two years. I wasn't having any trouble with it - though you had to double check you'd put the blade attachment into the blender properly otherwise it would leak. A shame I broke it.
3 comments
Philips S.Philips
Hi Stacey,
For us to assist you further, would you be able to send us an email using the link below:... Read more
https://www.philips.com.au/c-w/support-home/support-contact-form-mrs.param1.HOUSEHOLD_PRODUCTS_GR.param2.COFFEEMAKERS_AND_KETTLES_CA.htmlPhilips S.Philips
How unfortunate, Stacey, but seeing how happy you are with our blender is really satisfying for us. We would like to see what we can do for you in order to get you to your summer smoothies again. If y... Read more
ou're in Australia, please call 1300 363 391. That way our specialists can look into this.Thank you for your swift response to my review! Wow. I'll call you.
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Find out how Philips Viva Collection Food Processor compares to other Food Processors
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- Viva HR7769/00 (Stainless Steel)
- Verified purchase
Perfect machine but
It is perfect processor for small pieces,and it is multi-function, sharp but the black resinous plastic on the handle of the bowls is poor quality. Today is my mother's birthday, I decided to make a small cake for her, when I assembled the bowl on the base, I found it was hard to undo, I tried, then the plastic handle was broken and difficult to find replacement.
I have had it for only 3 months, though I use the blender every day, but I really want to make more by the other parts which I have used just few times, and some parts are still new. It is really my ideal machine, the size, capacity and function.
3 comments
Philips S.Philips
Hi Chloe, thanks for the review! Our local team would like to look into this and assist you further. If you are in Australia you can call 1300 363 391 and if you’re in New Zealand you can call 0800 65... Read more
8 224. Our team hopes to hear from you soon! Kind regards, The Philips Australia Team.I call the number for the subject problem on 01/12, the stuff told me to wait for email, but haven't received any response yet.
Philips S.Philips
Hey Chloe, we just sent you a private message for your contact details so we can sort out the problem.
Kind regards,
The Philips Australia Team
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Okay...but
Bought this processor few months ago..I cant use the main blender due to leaky blade stem..I have tried to contact the seller, as its still under warranty..but haven't got any positive reply..hopefully Philips can replace that part. I would recommend this product if Philips's customer care can sort this out soon.
4 comments
Philips S.Philips
Hi Mel,
that doesn't sound very good. We'd like to see what we can do to help you. If you are based in Australia, could you kindly reach out to us via 1300 363 391 to speak to one of our product specialists?... Read more
Thank you in advance. Kind regards, The Philips Australia TeamI've contacted Philips Customer Care & they listened to my concerns. Sent all the docs and pics as requested. Promised to send a replacement. Waiting for that to turn up.
I've received the replacement blade today..
Thanks to customer care..!
I would recommend this product to anyone who wants after sales services as well.
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Louise HLondon
Amazing Machine But..
I love this food processor, it's very powerful and diverse but my tool holder broke at the top when chopping potatoes with one of the discs..
Only had the machine for a little over 6 months now, but it's on Amazon. I still use the blender part everyday.
Very disappointing that I can't find replacement tools anywhere on the Philips website though for the tool holder.
1 comment
Philips S.Philips
Thanks for your kind words and the valuable feedback, Louise. We like to help you find the replacement tools. Could you please send us your contact details to [email protected] or via... Read more
a private message? We’d like to get in touch and see if we can help you.Similar opinion? Write a review on ieatwords.com.au!
Great little machine!
This is a great value food processor. It's compact and packs away very neatly in the cupboard, has loads of attachments and with the food processor and blender bowls it can pretty much do everything we need a food processor to do. The suction feet on the base are a great idea and work brilliantly. We've had our machine for over a year and it's been great. The only negative is that because it's a lower priced machine the plastic is not as good quality as other machines, so when we dropped the lid on a tiled floor it shattered and spare parts were very difficult to find.
1 comment
Philips S.Philips
Hey there AJ. Thank you for your positive review. We're happy to hear you like the Food Processor. Were you eventually able to find the spare parts? If not, please let us know and we will be happy to look it up for you. Happy cooking!
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- Viva Food Processor HR7762/90 (Black)
- Verified purchase
Blender leaking. good only for 2 years
At the beginning we were quite happy about the machine (HR7762/90), but after 2 years (mixing only fruit smoothies, no ice or any hard products) the blender knife started to leak. I contacted Philips support in France and asked if I could buy the broken part. Their answer- no, I should send machine to repair and it would cost 85 EUR (crazy! price of new machine is 72-75 EUR). Very disappointing...
10 comments
Philips S.Philips
Hello Irina. Sorry to hear you're disappointed! We would like to check if we can be of assistance. If you are still in France, could you supply us with your consumer care file number? Then we can ask ... Read more
the local team to reach out and see if they can offer the reparation costs.Hello, here is my number : 50-0000509852. Thank you for any possible help.
Philips S.Philips
Wow, that was quick. ;). We will forward it to the right contacts in France and they will have a look into this. You will hear from us at the soonest. Thanks Irina!
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Emily W
- 3 reviews
Love it
I have had my Phillips Food Processor for 2 years now. I use it everyday, to make Smoothies for breakfast and to grate, mix and blend for dinner. And to crush nuts and biscuits for baking. It is powerful enough for everything, and I love how I can put all the attachments in the dishwasher.
I really do put it through it's paces. The blade for the blender has broken, just this morning. I have been online to see if they have spare parts and I can buy a replacement for a small amount. I was happy with the customer service, and the fact that I don't have to replace the whole machine if one part has broken is a bonus.
1 comment
Philips S.Philips
Hi Emily. Thanks for the elaborate feedback on this product. We value customer feedback! And of course we are happy to read that you like the item. Hope you can enjoy it for many more years. :)
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Find out how Philips Viva Collection Food Processor compares to other Food Processors
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Tanya FraserBrisbane
Good processor but the blender hasn't lasted
Similar to a few other reviews, we have loved this processor and the blenders up until recently, but are really disappointed that the blender, after only 12 months, now leaks on use.
We are a family of two, so haven't given the processor too much work.
We picked it based on good reviews, but it really hasn't lasted.
1 comment
Philips S.Philips
Hi Tanya. How unfortunate that it's leaking. Would you like to give us a call on 1300 363 391 (option 2) ? Then we can discuss the matter directly. We might be able to help you further.
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How could I live without it?
Dear productrevew.com.au,
I live in Slovakia Europe and you helped me to make up my mind and buy this product. It is great - I use it every day and it does its job perfect. It is powerful, quiet, not too big and relative cheap. I recommend this for 100%.
2 comments
Philips S.Philips
Hi there, we're very pleased to hear you're so happy with our product and would like to thank you for giving us this valuable feedback. Happy cooking! Kind regards, Philips Webcare.
Dear friends, I must say that after almost every day using I am still happy with it. Very useful reliable product.
Thanks a lot Phillips
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JennybeeYandina
- 8 reviews
- 15 likes
- Viva Food Processor HR7762/90 (Black)
- Verified purchase
Good product but disappointed
I really like this food processor but am very disappointed that, in less than 2 years, the blender knife has started to leak through the 'screw' that attaches the blades to the bottom part (not very technical!). It now rubs against the base unit and has scratched it. Also, if I try to blend nuts it actually now undoes the blades from the blender jar and the nuts go everywhere. I gather this is happening because it is dragging against the base unit and causing it to come undone.
5 comments
Philips S.Philips
Hi Jenny, thank you for writing your review. We would like to investigate your case, could you please give us a call at 1300 363 391? Thanks!
I would like to thank Philips for replacing the blender knife despite the fact the my warranty period had expired. Great service, Philips!
Philips S.Philips
We're glad to hear everything got resolved for you Jenny!
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Ineke48South East Queensland, QLD
- 24 reviews
- 17 likes
What a very versatile food processor at a low price
Last year I bought this Philip food processor for $99. What an excellent value for such a very versatile food processor. It is easy to use and easy to clean. It has a bowl, a blender and a grinder mill plus 5 different stainless steel disc inserts. I often quickly use it to grate vegetables. It makes cooking so much quicker. Great product!
1 comment
Philips S.Philips
Hi Ineke! Thanks for your feedback. We're happy to hear you're excited about your food processor. Happy cookings!
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E FosterBrisbane
- 4 reviews
- 4 likes
Good product at a fair price
This is my first food processor and I'm very happy with it so far. I've had it for about 4 months now and use it regularly. I don't really use anything other than the bowl and dual metal blade insert to make things like dips, mashed cauliflower, cauliflower rice, smoothies and sorbets.
I attempted to use the jug to make a banana smoothie however the blades struggled with the frozen banana so I just stick to using the main bowl and dual blade insert, which is fine.
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Questions & Answers
nggrace2002asked
where can I buy this products & what price?
1 answer
Philips S.Philips
Hello there, thank you for reaching out to us. You can take a look where where you can buy one on our website: https://www.philips.com.au/c-e/ho/cooking/pasta-maker.html. If you have any further questions, please feel free to get in touch with our colleagues through the support page. :) They'll be happy to help.
Kind regards,
The Philips Australia Team
Vanessa M.asked
Will a hr 7761 motor unit fit my hr7762 accessories?
1 answer
Philips S.Philips
Hello Vanessa, thank you for your question. For more information, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'll be happy to help.
Kind regards,
The Philips Australia Team
Subashasked
How to kneading dough
1 answer
Philips S.Philips
Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.
Kind regards,
The Philips Australia Team
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Philips S.Philips
Hey Trancoso,
What a pity to read that your jar is broken again. May we ask where you found that it says it can be used with ice? If we look at "4 Blender" at http://philips.to/290noJO, we see that... Read more
the blender is intended for blending fluids, like dairy products, sauces, fruit juices, soups, mixed drinks and shakes and it is intended for mixing soft ingredients, like pancake batter. Using the blender for hard ingredients like ice, may indeed cause the jar to break. If you have any other questions on this, we kindly ask you to get in touch with our team of specialist on 1300 363 391. :)