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Reviews

4.2

52 reviews
5
(33)
4
(5)
3
(7)
2
(5)
1
(2)
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    Piet

    Piet

    • 3 reviews

    Good clean but bad quality build

    published

    We bought this toothbrush and the product itself is great. It cleans very well and we were very happy with it. Unfortunately, after about 12 months it stopped being as powerful as it should have been. We tried to fix it ourselves every month or so to keep it working the way it should. Just now a metal part inside the brush broke and it has become unfixable. Time to move over to a better brand like Foreo.

    1 comment
    Philips
    Philips S.Philips
    Kerrie

    Kerrie

    • 2 reviews

    Perfect can’t live without it

    published

    Noticeable difference on stains within days, visibly whiter teeth. And my teeth feel super clean I have recromended this product to everyone I know I absolutely love it thank you philips

    1 comment
    Philips
    Philips S.Philips
    Matt

    MattGreater Melbourne (Metropolitan), VIC

    • 8 reviews
    • 1 like

    Worked well for two years

    published

    Initially loved this brush. It does a great job of cleaning our teeth and is generally just nice to use. But it has recently started to stop/start as we use it. The occilation has become weaker also. I contacted Philips last week to see if there was something that could be done to assist us. Sadly they have not responded in anyway, other then saying they would contact me within two business days.

    4 comments
    Philips
    Philips S.Philips
    Matt
    Matt

    I have finally been contacted and passed on the details of the issue. But that was quite a few days ago and the brush has almost ceased to function now. I would have hoped for better from Philips and a premium product like this?

    Philips
    Philips S.Philips
    Electric Toothbrushes & Flossers

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    gailipoo

    gailipooAU

    • 17 reviews

    Great toothbrush

    published

    This toothbrush is really good at keeping my teeth really clean. My dentist says they have never been cleaner. It wasn’t cheap, but you have to pay for great quality. I love the fact a full charge will last for two weeks. You can easily get the toothbrush heads at Harvey Norman too. I’m really happy with it.

    1 comment
    Philips
    Philips S.Philips
    K Lang

    K LangGreater Melbourne (Outer), VIC

    • 5 reviews
    • 1 like

    Best. Electric. Toothbrush. Ever.

    published

    This electric toothbrush has improved my overall oral health dramatically. I love how easily it charges, the settings and the feel on the brush in hand. It is the best electric toothbrush I’ve ever used. Won’t go back to anything else!

    1 comment
    Philips
    Philips S.Philips
    StepW

    StepWSydney

    This is brilliant, can't live without it

    published

    This is such a great product - expensive but worth every cent. Teeth and gums have never been healthier, and the charging options are great, especially for someone who travels a lot. We have had recently dealt with Philips customer service on something too and they were faultless. Couldn't recommend more.

    1 comment
    Philips
    Philips S.Philips
    Yu88

    Yu88Melbourne

    Great product

    published

    I have used other brand’s electric tooth brush, but found that this is the best! Easy to use, so refreshing and I love the design too. I highly recommend this product.

    1 comment
    Philips
    Philips S.Philips

    Glad to hear this and thanks for sharing! :)

    Kind regards,
    The Philips Australia Team

    Emma

    Emma

    • 8 reviews

    Amazing!

    published

    I love how clean this tooth brush makes my teeth feel. Feels like a professional dentist clean every time I brush them! Only down side is the price as it's quite expensive. Definitely worth it though!

    1 comment
    Philips
    Philips S.Philips
    Sally

    SallyBrisbane

    • 6 reviews

    So clean

    published

    I love how clean this makes my teeth feel. It's like a fresh burst in your mouth every day. Highly recommend this to anyone looking for a really good toothbrush!

    2 comments
    Philips
    Philips S.Philips
    Sally
    Sally

    Thank you

    Electric Toothbrushes & Flossers

    Find out how Philips Sonicare DiamondClean HX9332/04 compares to other Electric Toothbrushes & Flossers

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    Compare all

    Life expectancy not up to standards

    published

    Does a great job on cleaning teeth. The actual toothbrush head does not last very long. First one lasted right at 2 years second one lasted 1 year one week.

    1 comment
    Philips
    Philips S.Philips
    Hilary

    HilaryOakleigh

    • 4 reviews

    Perfect with my arifloss

    published

    Love the brush! The brush has about many use and functions. Easy to clean and polish my teeth. It is lovely that it also had a function for sensitive teeth!

    1 comment
    Philips
    Philips S.Philips

    Hi Hilary, great to hear the brush was very much to your liking. Enjoy!

    Kind Regards, The Philips Australia Team.

    Dave

    DaveTownsville

    • 4 reviews

    Perfectly cleans my teeth

    published

    This toothbrush has been a game changer for me. It makes my whole entire mouth feel so clean afterwards. Was a little put off by the price when I first started researching them but very happy I bought one.

    1 comment
    Philips
    Philips S.Philips
    Matt M

    Matt MNSW

    • 4 reviews

    Top of the range

    published

    Replaced my old electric toothbrush for this and could not be happier! Much more powerful and efficient compared to my old $40 one. Battery life is also a lot better and it goes to full charge for me within 30- 40 mins, recommend highly

    Poor durability, twice

    published

    Well, i loved the sonic, the pulse and the smooth design. After 2 models in which both broke after 1 year, i am leaving for oral b. Too bad, liked it (when it worked)

    1 comment
    Philips
    Philips S.Philips
    Beth089

    Beth089perth

    • 14 reviews

    Good if only it lasted

    published
    1 comment
    Philips
    Philips S.Philips
    Electric Toothbrushes & Flossers

    Find out how Philips Sonicare DiamondClean HX9332/04 compares to other Electric Toothbrushes & Flossers

    Know better, choose better.

    Compare all
    Alfred

    Alfred

    • 6 reviews
    • 3 likes

    The best electric toothbrush I've used so far

    published

    I like this toothbrush a lot. Cleans teeth very well. Sleek, elegant design. Comes with a travel charger case. Battery life lasts as long as advertised. Quieter compared to other electric toothbrushes. There are several brushing modes but I can't be bothered with them. I just use the standard one. The biggest downside of this toothbrush is that replacement brush heads are expensive. But there are a lot of non-Philips replacement brush heads available at cheap price. You just have to find the right one that suits.

    1 comment
    Philips
    Philips S.Philips

    Disappointed

    published

    Well I purchased 4x Philips Sonicare DiamondClean for myself and family and whilst we had great results one of the units stopped working just outside warranty. Philips would only offer a replacement at a higher price than what I could purchase from a number of retail outlets. I would expect that after spending over $1,200 and being a loyal & supportive customer there would be a more appealing resolution than that. I will be sourcing from a more customer friendly company in the future. Very disappointed.

    7 comments
    Philips
    Philips S.Philips
    Snooper
    Snooper

    Haha what a joke - so Philips reply with the seemingly empathetic comment above and then when I contact them directly as requested they give me the SAME RESPONSE that they gave me before I wrote the review. Yes VERY DISAPPOINTED.

    Philips
    Philips S.Philips
    Mish K

    Mish KMid North Coast, NSW

    • 11 reviews

    Great at first, then not so much

    published

    A friend owned on of these so I spent the $$$ and purchased in July 2015. Worked fantastic at first and I loved it!
    However after a year the head starting vibrating off the top of the base unit - I contacted Phillips and they were awesome and I sent it back and was given a replacement unit.
    Again, this worked for a couple of months and then started doing it again... I contacted the Phillips team and again I sent back the base unit. They then returned it and had done nothing ! I'm back to my manual toothbrush OR I may just purchase another Oral B electric toothbrush which I never had any type of issues with... pity as Phillips is such a great branch and this toothbrush cost me a signature amount of cash...

    1 comment
    Philips
    Philips S.Philips
    Zoe

    ZoeBrisbane

    • 2 reviews
    • 2 likes

    It is Amazeballs

    published

    I love this machine! I have used many electric toothbrushes but this one is by far the best. I have dental implants so I need a great toothbrush. I also use this in conjunction with the Waterpik ultra and my teeth feel amazing! the toothbrush is soooo powerful and has so many settings! I love the charging glass cup and the travel case.

    1 comment
    Philips
    Philips S.Philips

    Thanks for the love, Zoe! Great to hear you are satisfied with the DiamondClean.

    Disappointed

    published

    I purchased one of these toothbrushes, it cleaned by teeth very well but just before it went out of warranty it started not holding the charge and turning itself on and going through the settings. I contacted Philips who kindly replaced the hand unit but this one now after the same time period is doing the same thing, turning itself on & off as it desires. I contacted Philips again who stated I was unlucky as it has a 3% failure rate...but twice it leaves one wondering as to the quality of the product

    2 comments
    Philips
    Philips S.Philips
    Philips
    Philips S.Philips
    Page 1 of 3
    See all Philips Sonicare DiamondClean reviews

    Questions & Answers

    Michael

    Michaelasked

    Sonicare DiamondClean HX9332/04

    I bought a DiamondClean (white) from Shavershop just last Wed, it was good for first few days, however, I don't know why it is too noisy. Basically, it comes with two brush heads (1 mini and 1 standard), I use the standard one and my girlfriend uses the mini one. :) With the standard one, It makes a noisy sound (in any type of brushing modes) like my 5 years old OralB Braun, which I cannot stand for that sound. But it is totally fine when I try with the mini brush head. I don't know if I should take it back to Shavershop to ask or contact Philips. Thanks!

    Michael

    2 answers
    Ron M
    Ron M

    Hi Michael – actually, I was not aware they were two head sizes. I have only just discovered this now having looked at the Philips website. It seems I was supplied with standard brushes. The salespeople did not make me were of different sizes being available. However, to get back to your question. I have not encountered any difficulties at all, particularly with sound in using the brushes that I've got. Thus, I cannot really make an observation based on your description. I had an oral B, in fact several of them, over the years. There is definitely a difference in sound between my old Oral B and the new DiamondClean. However that is no surprise as the DiamondClean cleans at a much higher head speed then does the Oral B and therefore I was fully expecting it to be somewhat more noisy. However, I don't really notice a lot of difference in the noise, such that it is distracting to me. Insofar as I'm unable to offer you any satisfactory observation on my own experience, apart from saying I am completely happy with the product, I suggest you would be best served by speaking directly to Philips customer service and asking their advice. The toothbrush is obviously just you and therefore captured by the warranty, should a claim be required. I even believe they have a 30 day refund if you are not satisfied with the product. Sorry to not have been of more assistance, but I do think you are best off speaking directly to Phillips.

    Philips
    Philips S.Philips

    Hello Michael, thank you for reaching out to us and how wonderful to hear that both you and your girlfriend are using the DiamondClean. However, we are sorry to hear that it appears to be too noisy when using the standard brush head. We'd like to look into this for you. Please call us on 1300 363 391 (Australia) or 0800 658 224 (New Zealand).
    Kind regards,
    The Philips Australia Team.

    Get an answer from our members and Philips representatives

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