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Philips Sonicare DiamondClean HX9332/04
Piet
- 3 reviews
- Sonicare DiamondClean HX9332/04
- Verified purchase
Good clean but bad quality build
We bought this toothbrush and the product itself is great. It cleans very well and we were very happy with it. Unfortunately, after about 12 months it stopped being as powerful as it should have been. We tried to fix it ourselves every month or so to keep it working the way it should. Just now a metal part inside the brush broke and it has become unfixable. Time to move over to a better brand like Foreo.
1 comment
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Kerrie
- 2 reviews
Perfect can’t live without it
Noticeable difference on stains within days, visibly whiter teeth. And my teeth feel super clean I have recromended this product to everyone I know I absolutely love it thank you philips
1 comment
Philips S.Philips
Hi there, Kerrie.
Thanks for letting us know your Sonicare has given you an even brighter smile. :) And of course, a clean feel is also a great result! Happy brushing.... Read more
Kind regards, The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
MattGreater Melbourne (Metropolitan), VIC
- 8 reviews
- 1 like
Worked well for two years
Initially loved this brush. It does a great job of cleaning our teeth and is generally just nice to use. But it has recently started to stop/start as we use it. The occilation has become weaker also. I contacted Philips last week to see if there was something that could be done to assist us. Sadly they have not responded in anyway, other then saying they would contact me within two business days.
4 comments
Philips S.Philips
Hi Matt,
Thanks for reaching out to us about this. We can see that it is unfortunate to see that the brush has been a bit off as of late. Besides that, we can see that you'd have hoped for a sooner r... Read more
esponse. Please know that you can contact us directly by phone as well on 1300 363 391, or through social media. We're happy to see what we can do for you, in order to help out.I have finally been contacted and passed on the details of the issue. But that was quite a few days ago and the brush has almost ceased to function now. I would have hoped for better from Philips and a premium product like this?
Philips S.Philips
Hi Matt. Thank you for notifying us. We'll send you a private message to ask for your contact details. With those, we can make sure you'll get contacted as soon as possible. We'll keep an eye out for ... Read more
your reply. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9332/04 compares to other Electric Toothbrushes & Flossers
Know better, choose better.
gailipooAU
- 17 reviews
Great toothbrush
This toothbrush is really good at keeping my teeth really clean. My dentist says they have never been cleaner. It wasn’t cheap, but you have to pay for great quality. I love the fact a full charge will last for two weeks. You can easily get the toothbrush heads at Harvey Norman too. I’m really happy with it.
1 comment
Philips S.Philips
Hi there,
How great to hear you love your Sonicare so much. And we can imagine, when your dentist notices the difference, that's really a good sign! ;) Happy brushing! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
K LangGreater Melbourne (Outer), VIC
- 5 reviews
- 1 like
Best. Electric. Toothbrush. Ever.
This electric toothbrush has improved my overall oral health dramatically. I love how easily it charges, the settings and the feel on the brush in hand. It is the best electric toothbrush I’ve ever used. Won’t go back to anything else!
1 comment
Philips S.Philips
That's what we like to hear! It's great to know that, in addition to its ease of use, the Sonicare DiamondClean could contribute to your oral health in such a positive way, and we appreciate your revi... Read more
ew. Here's to many more great brushing sessions in the future! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
StepWSydney
This is brilliant, can't live without it
This is such a great product - expensive but worth every cent. Teeth and gums have never been healthier, and the charging options are great, especially for someone who travels a lot. We have had recently dealt with Philips customer service on something too and they were faultless. Couldn't recommend more.
1 comment
Philips S.Philips
Hello there,
Thank you for sharing your positive experience with the Sonicare DiamondClean as well as with our customer service. ... Read more
Our team wishes you a happy brushing! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Yu88Melbourne
Great product
I have used other brand’s electric tooth brush, but found that this is the best! Easy to use, so refreshing and I love the design too. I highly recommend this product.
1 comment
Philips S.Philips
Glad to hear this and thanks for sharing! :)
Kind regards,
The Philips Australia Team
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Emma
- 8 reviews
Amazing!
I love how clean this tooth brush makes my teeth feel. Feels like a professional dentist clean every time I brush them! Only down side is the price as it's quite expensive. Definitely worth it though!
1 comment
Philips S.Philips
Hi Emma,
thanks for letting us know you and your Sonicare seem to be such a good match! :) We're happy your Sonicare gives you that professional dentist clean feel. Happy brushing! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
SallyBrisbane
- 6 reviews
So clean
I love how clean this makes my teeth feel. It's like a fresh burst in your mouth every day. Highly recommend this to anyone looking for a really good toothbrush!
2 comments
Philips S.Philips
Hi Sally.
Thanks for leaving your comment here. We appreciate you sharing your enthusiasm with us and we're glad to hear the Sonicare is treating your teeth well!
... Read more
Thank you
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9332/04 compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Life expectancy not up to standards
Does a great job on cleaning teeth. The actual toothbrush head does not last very long. First one lasted right at 2 years second one lasted 1 year one week.
1 comment
Philips S.Philips
Hi Sandibb,
Thank you for reviewing the Sonicare DiamondClean. We're happy to hear that you're so keen on its performance. What a pity though that both the appliances you've owned did not last lon... Read more
ger than 2 years. Our colleagues would like to see how they can be of assistance. It would be great if you could give them a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can look into this further. We wish you a nice weekend.Similar opinion? Write a review on ieatwords.com.au!
HilaryOakleigh
- 4 reviews
Perfect with my arifloss
Love the brush! The brush has about many use and functions. Easy to clean and polish my teeth. It is lovely that it also had a function for sensitive teeth!
1 comment
Philips S.Philips
Hi Hilary, great to hear the brush was very much to your liking. Enjoy!
Kind Regards, The Philips Australia Team.
Similar opinion? Write a review on ieatwords.com.au!
DaveTownsville
- 4 reviews
Perfectly cleans my teeth
This toothbrush has been a game changer for me. It makes my whole entire mouth feel so clean afterwards. Was a little put off by the price when I first started researching them but very happy I bought one.
1 comment
Philips S.Philips
Thanks for taking the time to share your experience with the DiamondClean so far!
We're happy to hear you actually notice quite a difference that substantiates the initial cost. :) We just went all ... Read more
out with this brush, to make it as great as we possibly could!Similar opinion? Write a review on ieatwords.com.au!
Matt MNSW
- 4 reviews
Top of the range
Replaced my old electric toothbrush for this and could not be happier! Much more powerful and efficient compared to my old $40 one. Battery life is also a lot better and it goes to full charge for me within 30- 40 mins, recommend highly
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Poor durability, twice
Well, i loved the sonic, the pulse and the smooth design. After 2 models in which both broke after 1 year, i am leaving for oral b. Too bad, liked it (when it worked)
1 comment
Philips S.Philips
Thanks for taking the time to elaborate on your experience, John. Of course we're happy to read you were glad with the product while it lasted. However by the sounds of it we would've also liked it to... Read more
work longer. We understand that you'll be parting with us for now. However if you have any questions about our products, or you'd like to discuss this all further, don't hesitate to contact us. We'll be happy to see what we could do to help you out.Similar opinion? Write a review on ieatwords.com.au!
Beth089perth
- 14 reviews
Good if only it lasted
I purchased 2 of these toothbrushes in April 2 years ago. My husbands broke months ago it would turn on but u could hear it sounded very different to mine. He said it didn't seem to clean well at all anymore he went and purchased the same product again.
Then I realised mine was no longer working effectively a few weeks later... extremely disappointed what's the point in spending over $300 on a product you can't get more than 2 years out of. Waste of money very unimpressed with the lifespan of this product I have red numerous posts on here sa...Read more
ying theirs lasted 12-24 months I may as well go and buy a cheap $70 tooth brush and replace it yearly. Very difficult to purchase the white toothbrush heads in store to they only come in the small size where as my husband was able to buy his very easily in black. I won't be buying another one what's the point means I'm spending $150 per yr for a toothbrush! It's like you've designed them to break so people purchase a new one.1 comment
Philips S.Philips
Hi Beth,
Thanks for sharing your thoughts about the Sonicare Diamondclean models. It sounds like you have had some bad luck with them so far. Sorry for the inconvenience. We can imagine this was not ... Read more
what you were hoping for. Usually there is a 2-year warranty on the Sonicare brushes. Have you been touch with our customer service team already? They may be able to help out. You can reach them at 1300 363 391. We hope you will give it another shot!Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9332/04 compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Alfred
- 6 reviews
- 3 likes
The best electric toothbrush I've used so far
I like this toothbrush a lot. Cleans teeth very well. Sleek, elegant design. Comes with a travel charger case. Battery life lasts as long as advertised. Quieter compared to other electric toothbrushes. There are several brushing modes but I can't be bothered with them. I just use the standard one. The biggest downside of this toothbrush is that replacement brush heads are expensive. But there are a lot of non-Philips replacement brush heads available at cheap price. You just have to find the right one that suits.
1 comment
Philips S.Philips
Hey there, Alfred. Thank you for taking the time to write a review. We're very happy to hear you've been enjoying your Sonicare so much. Regarding the toothbrush heads, we understand they are a bit pr... Read more
icy. However, to ensure the best brushing quality we recommend using Philips brusheads. For further questions please reach out to us at 1300 363 391. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
Disappointed
Well I purchased 4x Philips Sonicare DiamondClean for myself and family and whilst we had great results one of the units stopped working just outside warranty. Philips would only offer a replacement at a higher price than what I could purchase from a number of retail outlets. I would expect that after spending over $1,200 and being a loyal & supportive customer there would be a more appealing resolution than that. I will be sourcing from a more customer friendly company in the future. Very disappointed.
7 comments
Philips S.Philips
Hi Snooper,
Thank you for your feedback. We're very sorry to hear you and your family are experiencing problems with your Sonicare. This is not something we like to hear. Could you please sent us a p... Read more
rivate message with your contact details? We like to contact you directly, to see if there is any way we can be of assistance. We hope to hear back from you soon.Haha what a joke - so Philips reply with the seemingly empathetic comment above and then when I contact them directly as requested they give me the SAME RESPONSE that they gave me before I wrote the review. Yes VERY DISAPPOINTED.
Philips S.Philips
Hi again Snooper.
Apparently something went wrong as we can't find your private message, so we just sent you one instead. Sorry for the inconvenience, hope to hear from you.... Read more
Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Mish KMid North Coast, NSW
- 11 reviews
Great at first, then not so much
A friend owned on of these so I spent the $$$ and purchased in July 2015. Worked fantastic at first and I loved it!
However after a year the head starting vibrating off the top of the base unit - I contacted Phillips and they were awesome and I sent it back and was given a replacement unit.
Again, this worked for a couple of months and then started doing it again... I contacted the Phillips team and again I sent back the base unit. They then returned it and had done nothing ! I'm back to my manual toothbrush OR I may just purchase another Oral B electric toothbrush which I never had any type of issues with... pity as Phillips is such a great branch and this toothbrush cost me a signature amount of cash...
1 comment
Philips S.Philips
Hi Mish. Thank you for taking the time to write a review of our Sonicare DiamondClean. We're sorry to hear that you've been experiencing some issues with your toothbrush and can imagine this is not wh... Read more
at you expected. We also regret hearing that the last time you sent us the toothbrush, nothing had been done to it. We would like for our product specialists to see if there's anything they can do to help. Could you please call them on: 1300 363 391? They'll be happy to assist you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
ZoeBrisbane
- 2 reviews
- 2 likes
It is Amazeballs
I love this machine! I have used many electric toothbrushes but this one is by far the best. I have dental implants so I need a great toothbrush. I also use this in conjunction with the Waterpik ultra and my teeth feel amazing! the toothbrush is soooo powerful and has so many settings! I love the charging glass cup and the travel case.
1 comment
Philips S.Philips
Thanks for the love, Zoe! Great to hear you are satisfied with the DiamondClean.
Similar opinion? Write a review on ieatwords.com.au!
Disappointed
I purchased one of these toothbrushes, it cleaned by teeth very well but just before it went out of warranty it started not holding the charge and turning itself on and going through the settings. I contacted Philips who kindly replaced the hand unit but this one now after the same time period is doing the same thing, turning itself on & off as it desires. I contacted Philips again who stated I was unlucky as it has a 3% failure rate...but twice it leaves one wondering as to the quality of the product
2 comments
Philips S.Philips
HI Patch,
That's a bitter pill to swallow! Were they able to help out again? Thanks for sharing your feedback here. Sad to hear that you are not entirely happy with the life expectancy. ... Read more
Kind regards, The Philips Australia teamPhilips S.Philips
Hi Patch,
Our colleagues would like to reach out. Could you share your contact details through PM? We've just sent you a message. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Michaelasked
I bought a DiamondClean (white) from Shavershop just last Wed, it was good for first few days, however, I don't know why it is too noisy. Basically, it comes with two brush heads (1 mini and 1 standard), I use the standard one and my girlfriend uses the mini one. :) With the standard one, It makes a noisy sound (in any type of brushing modes) like my 5 years old OralB Braun, which I cannot stand for that sound. But it is totally fine when I try with the mini brush head. I don't know if I should take it back to Shavershop to ask or contact Philips. Thanks!
Michael
2 answers
Hi Michael – actually, I was not aware they were two head sizes. I have only just discovered this now having looked at the Philips website. It seems I was supplied with standard brushes. The salespeople did not make me were of different sizes being available. However, to get back to your question. I have not encountered any difficulties at all, particularly with sound in using the brushes that I've got. Thus, I cannot really make an observation based on your description. I had an oral B, in fact several of them, over the years. There is definitely a difference in sound between my old Oral B and the new DiamondClean. However that is no surprise as the DiamondClean cleans at a much higher head speed then does the Oral B and therefore I was fully expecting it to be somewhat more noisy. However, I don't really notice a lot of difference in the noise, such that it is distracting to me. Insofar as I'm unable to offer you any satisfactory observation on my own experience, apart from saying I am completely happy with the product, I suggest you would be best served by speaking directly to Philips customer service and asking their advice. The toothbrush is obviously just you and therefore captured by the warranty, should a claim be required. I even believe they have a 30 day refund if you are not satisfied with the product. Sorry to not have been of more assistance, but I do think you are best off speaking directly to Phillips.
Philips S.Philips
Hello Michael, thank you for reaching out to us and how wonderful to hear that both you and your girlfriend are using the DiamondClean. However, we are sorry to hear that it appears to be too noisy when using the standard brush head. We'd like to look into this for you. Please call us on 1300 363 391 (Australia) or 0800 658 224 (New Zealand).
Kind regards,
The Philips Australia Team.
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Philips S.Philips
Hi Piet,
thanks for your review. We're sorry to hear your Sonicare has lost its strength over time. If you wish, we could see if there's something that can be done to fix this. Feel free to give us a call at 1300 363 391. Talk to you soon!... Read more
Kind regards, The Philips Australia Team