Reviews

  • Customer Service
    4.6 (324)
  • Job Satisfaction
    4.6 (231)
  • Product Quality
    4.6 (367)
  • Return Claim MadeYes · No (395)
  • Shipping
    4.6 (293)
  • Warranty Claim MadeYes (11) · No (337)
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Excellent Quality

published

Easy site to navigate. I was was a little sceptical at first but impressed with the product purchased. Everything was as stated - excellent value for money. Quick postage



  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

Kyle
KyleMid North Coast, NSW
  • 5 reviews

Samsung Tab S5e 'as new condition from PhoneBot

published

Item was exactly as described, faultless condition. Easy online ordering and quick delivery. I have been using this device daily for over two weeks now with no problems. I wanted another Tab S5e as I have the keyboard case and other accessories. PhoneBots price was less than the screen repair quoted by Samsung for my old one. I could not be happier with this purchase and would definitely buy from PhoneBot again.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung Tab s5e
PhoneBot
Adam Z.PhoneBotSend a private message
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Tom D.
Tom D.Greater Melbourne (Outer), VIC

Phone Armageddon

published

Prompt response to email / customer service call (minor fingerprint issue)

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSony Experia 5
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot



Leslie D
Leslie DSydney Surrounds, NSW

Iphone 13 mini from phonebot

published

I was happy to get an iPhone 13 mini from. Phonebot.not easy to find second hand on line.The process of buying it was simple and easy..It was a good price.It was advertised as "Like new" and that was accurate.very happy with the purchase.iwould recommend phonebot.It came with a charger and protective cover and screen protector.
The only slight problem I had was that the phone wasn't completely erased and once I did that, it all worked out fine.

  • Customer Service
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedApple iphone 13 mini
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Review collected in partnership with PhoneBot

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Excellent service and product at good price

published

Very easy to navigate and the device is as new

  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

Nessa Beanbag
Nessa BeanbagPerth, WA

Great

published

Found a great phone through phonebot. The price is awesome for what it is and I had no problems with ordering and receiving it. Works well. My partner is very happy with his new phone. It got to western Australia a lot quicker than expected too.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message

Thanks for your feedback mate. Much appreciated. Have a great day

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Review collected in partnership with PhoneBot

Very happy customer!

published

The phone I ordered was exactly as described. Good value for money and a good quality product.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

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Wendy Z.
Wendy Z.
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Very Happy

published

Very satisfied with my Iphone 11 Pro Max, it was in Excellent Condition

  • Customer Service
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

Can’t live without my iPhone X

published

It was easy to navigate the online store because I knew what I was looking for. The iPhone X was in my price range. I’m very satisfied with the iPhone X

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasediPhone X
PhoneBot
Adam Z.PhoneBotSend a private message
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Our Go-To Store for Phones!

published

We used to look at several online stores when buying a refurbished phone. No more! This is now our online store of choice for buying good quality refurbished phones at great prices. With one purchase I talked to a staff member and was treated well and the problem resolved. Phones have always been received in good time. The "extras" are appreciated especially having a cover to use right away.

  • Customer Service
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

Talk about convince and a shopping breeze

published

Easy layout to use with a wide range of products to choose my phone arrived in perfect description

Phonebot are a Great service and what's more helpful and awesome is that they use afterpay perfect for those who want a phone and require a option to pay it off I have recommended phonebot to my friends and I would use their services again thank you phonebot for making my shopping process a breeze I need to use you guys again soon. For the range of accessories that you have on offer

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

Barb
BarbGreater Melbourne (Inner), VIC

Several items

published

I've purchased 2 iphones, a laptop, ear buds and a Samsung watch from Phonebot online store and I picked them up in store. All items work well and delivery was very fast. Great customer service as well. I love this store!

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Dishonest product descriptions

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung S9
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

Ticks all the boxes

published

The phone that I bought was 'slightly used' so I was expecting some scuff marks but it arrived in perfect condition. It was also advertised in a different colour, but I ended up getting what I really wanted anyway so I couldn't be happier! Thank you Phonebot!!!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Review collected in partnership with PhoneBot

Happy

published

Easy to navigate the online store
Very happy with the quality
Heaps of products available at great prices

  • Customer Service
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung D900i
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Review collected in partnership with PhoneBot

Azmi
AzmiSydney, NSW
  • 2 reviews

Good Stuff

published

Its very good quality item. Please keep the good work.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung E770
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Review collected in partnership with PhoneBot

Good place to buy phones

published

It didn’t take long for me to get my phone sent

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

Excellent quality second hand ph for value

published

Bought a Asus rog 5 - B quality black for 780.
Since the black phones were out of stock, Phonebot got in contact and offered a white (which I agreed to and am very happy with the product I received)

The shipping and customer service is quick
- the phone I received seemed more like an A grade/like new than a b grade.
-battery life is excellent
-performance is great as expected of an Asus rog phone.
-the packaging they provide looks great and comes with complimentary USB charging cable and USB to wall adaptor.

They also provide 6 months warranty on this model.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

Paul
PaulCentral West, NSW
  • 4 reviews
  • 3 likes

Consistent excellence

published

We have purchased a few products through the online store and have never once been disappointed or felt the need to complain/return a product.
The website is very easy to navigate and the brands that we love are there.
The shipping was as advertised and the communication re. shipping etc was spot on!
Will always come here first when looking at buying again.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

iPad refurbished saved $700

published

Purchased a iPad that was refurbished and saved a tremendous amount from new price. Was a little worried but extremely happy when I got the iPad. It’s been quite some time and I have never had an issue. When it was delivered the charger was missing and another was sent immediately. Definitely would purchase from them again.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Better condition than expected. Very happy

published

Great product and it was in better condition than expected. Delivery was timely and the phone works like new. Very pleased.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with PhoneBot

Good service

published

Good service. Nice and helpful staff. Very good price. Wonderful.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung Galaxy J7
PhoneBot
Adam Z.PhoneBotSend a private message
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The reviewer stated that an incentive was offered for this review

dimister
dimisterGreater Melbourne (Outer), VIC

I trust phonebot that counts. Bought Ipad pro 4th gen and I am happy

published

Easy to find items. Good prices. Delivered swiftly no issues

  • Thumbnail
  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedApple Ipad pro 4th gen
PhoneBot
Adam Z.PhoneBotSend a private message
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ollieoh
ollieohCentral Highlands and Goldfields, VIC
  • 80 reviews
  • 18 likes

Happy with my phone

published

I have bought 3 refurbished phones from phonebot, 2 iPhone and a Samsung. They have all been great and just as described. Also fast shipping.

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
PhoneBot
Adam Z.PhoneBotSend a private message
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Review collected in partnership with PhoneBot

Pat
Pat
  • 2 reviews
  • 3 likes

Excellent Product; Excellent Service.

published

Excellent service, excellent product. I couldn't be happier with my phone. Service 5 Star+ ☆☆☆☆☆+

  • Customer Service
  • Job Satisfaction
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product PurchasedSamsung Galaxy A5
PhoneBot
Adam Z.PhoneBotSend a private message
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