Reviewer Photos & Videos
Massive disappointment
I'm not sure if I've been the only one that has been scammed (because that what it is, a scam) but what happened to me was a massive disappointment and I would recommend to everyone buying products from this website to test them properly and download the app phone info (works for samsung devices at least, try looking for a similar app for apple)
I called twice to ask about a samsung galaxy edge 7 and 8 . My questions were regarding battery life because according to phonebot's website "Grade a" phones come with a brand new battery (an original o...Read more
ne according to the "Supervisor"). Both times they assured me that the phone in question came with a brand new battery. As soon as I turn on the phone I downloaded phone info to check the battery health and cycles and io and behold... The battery came with 443 cycles and its health was 78.14%, which is quite far from being brand new (most likely over a year and a half. I've seen one year old phones with 98% battery health). If the battery had 30 or even 50 cycles, honestly, I wouldn't even had bothered to write this review. I got an email saying that they were sorry about this "Incident" and that because the battery health was below 85% they can replace it with no added cost. Then why wasn't it replaced before freaking sending the phone, as the website states grade a phones should be? My best guess is that they usually do this and because most people don't check these things phonebot gets away with it. Of course I said no to this since I don't trust this company any longer. I hope someone read this and checks all devices bought from this store. Ps. I got a full refund but still, what a disappointment and waste of time it has been
2 comments
well If "A grade" phones come with a brand new battery (according to your own website) I don't understand why mine came with an old battery. anyways, I appreciate the time for an answer and the fast refund.Still disappointed. cheers
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Jase
- 2 reviews
- 4 likes
As described mint Samsung Galaxy Watch LTE!
Adam over at PhoneBot is running a class online business setup sms updates, tracking, support you name it they have it. The Samsung Galaxy Watch LTE I purchased is as new at a fraction of the price. Can't recommend them enough!
5 comments
Adam Z.PhoneBot
Have a good one Jase
Hey Adam, I'm After an S10 Plus SM-G9750 International version if you get a hold of some let me know.
Adam Z.PhoneBot
Ok no worries. 128gb or 512gb?
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Purchased through Catch
Purchased iPhone 6 refurbished A grade through catch, easy process.
Phone had a few marks and scratches but was okay. Was a Christmas gift for my child. She didn’t mention for months that it was glitchy and has some functional problems (likely she didn’t want to seem ungrateful), which were there from the start. When I contacted Phonebot they were ultra unhelpful. Would never purchase through them again.
1 comment
Adam Z.PhoneBot
Hi PML. Our warranty duration is clearly stated on the listing. You contacted us after the warranty expired and claiming the phone to be faulty from day one is exaggeration. All our devices are tested... Read more
and any warranty issues must be raised within the warranty time frame.Similar opinion? Write a review on ieatwords.com.au!
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Good customer service
Easy ordering, honest and not a rip off. It was referred to me by 2 friends of mine and the service is excellent. I ordered a ‘like new iPhone XR” and was sent a brand new one for the same price. Thank you guys I will definitely be telling all my family and friends.
1 comment
Adam Z.PhoneBot
Awesome enjoy your new device
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mark p.Greater Melbourne (Outer), VIC
Great purchase
After a slight hiccup with a returned iphone the new phone was quickly dispatched and received within two days. Thanks to Adam for his professional service and the new purchase is great!
1 comment
Adam Z.PhoneBot
Thanks Mark. Much appreciated
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Carsten
- 2 reviews
Great service and great prices
The phonebot store in Reservoir has a good selection of phones and tablets. The prices for the refurbished devices and accessories are very competitive.
The staff are very helpful, friendly and knowledgeable.
The refurbished IPhone 7, IPhone 6s and an older Ipad are working great. I can recommend this store.
1 comment
Adam Z.PhoneBot
Thanks heaps
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RobertEvatt 2617, ACT
- 2 reviews
- Online store
- Verified customer
iPhone 7 plus 128Gb refurbished
I was looking for a refurbished iPhone 7+ for my son and checked a number of online store offers and settled on a PhoneBot deal for $529 which included a case and screen protector. The phone arrived within a week of purchase and looked to be in excellent condition. However on attempting to charge the phone with the supplied charger and cable I found they did not work getting an error message "This accessory may not be supported". I also noticed after charging the iphone with a charger I already had that the iphone was unable to determine batte...Read more
ry health. I rang PhoneBot to discuss these 2 issues and was pleasantly surprised with their response which was to immediately send out a replacement charger and cable and to confirm that a new battery had been installed which will work fine (excepting that the battery health function wont work on it). The replacement charger arrived within a few days and worked fine and they also included a bonus phone jack cable. My son is very pleased with the iphone including battery health/runtime and I was very pleased with both the quality of the product and the service provided by PhoneBot. I will definitely shop with Phonebot again.1 comment
Adam Z.PhoneBot
Thanks mate
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DaddydaycareGreater Melbourne (Metropolitan), VIC
Sold me a Japanese iphone 8 but at least it has actual applecare warranty
Good service but a little disappointed especially after first visiting the store and being told the iphone 8 was out of stock to keep trying online or call as new stock arrives often.
Also discussed about buying from Ebay sellers and was told to beware that some sellers sell overseas phones from places like Hong kong and some general tips to beware of if I decided to go that route.
Anyway 2 days later I see online they have iphone 8 in stock so head down where they presented a very clean example and on checking battery health it was pretty mu...Read more
1 comment
Adam Z.PhoneBot
Hi mate. Thanks for your great feedback. I do understand your concern and the only reason ebay HK stock is a bit suss is its really hard to return especially when the seller is overseas. We sell a mix... Read more
of local and overseas stock so rest assured if anything goes wrong we're here to help. Have a nice day and enjoy your new phone. Ps sorry about the shutter sound. I know it's annoying but it only seems to affect insta and snapchat users. In the live mode you can still mute the shutter sound.Similar opinion? Write a review on ieatwords.com.au!
Excellent value, quality new Samsung s9+
The physical store matches the online stock and the guy working in reservoir was efficient and knowledgeable. Threw in a free glass screen protector and upgraded the case to one worth $70. 12 months warranty. Near new phone, NOT REFURBISHED! So pleased! Thank you!!
1 comment
Adam Z.PhoneBot
Thanks heaps for your feedback :)
Hope to see you again
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PaulSSouth East Queensland, QLD
- 55 reviews
Good phone. Good service (so far). Good price.
I have just got my Galaxy S9+ and I'm very happy, and saved a few hundred dollars on a new phone too. The phone was in excellent condition with only a few wear marks on the fingerprint reader which is to be expected. An LED case was added for free and this was an unexpected bonus. So far the phone is performing perfectly. The true mark of a good business is how they handle problems if they arise. I can't comment on that as I haven't had any probs yet. I would never buy a phone new now. Very happy with the overall deal.
1 comment
Adam Z.PhoneBot
Thanks for your positive feedback Paul. Much appreciated
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Faraz KhanGreater Melbourne (Outer), VIC
- Online store
- Verified customer
Finally...a happy customer!
Latest:
Finally i was able to get in contact with them. They went an extra mile and gave me a Pixel 3 with a little bit of price difference! Thats how to win a customer back. Good job guys!
Ordered a refurbished google pixel 2 from them on the 01/06/2019. It said Still haven’t received anything. Multiple calls and emails but no reply from them. The tracking is showing that the courier company has received it but i dont know what is stopping them from delivering. It is phonebot’s responsibility to get it delivered on time. I am a visitor here a...Read more
nd flying out tomorrow night but don’t know what to do. Very bad customer service! UPDATE:- got in contact with them and they offered me a PIXEL 3 for a very reasonable price, much lesser than that in the market! Thankyou :)1 comment
Adam Z.PhoneBot
Hi Faraz
Were dealing with fastway on our end but you came in store and we gave you a pixel 3 instead for a very reasonable price difference.
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iPhone 7 red 128gb refurbished
having been burnt before through eBay (not phone bot) we decided to order this iPhone 7, it arrived promptly and was well packaged. The phone was in excellent condition as described online, after thorough testing (being the sceptics that we are) the phone was found to be in excellent condition with our battery test in particular coming back with top results. The case that came with it was of better than expected quality and all extras were new, which we also didn't expect.
Thank you Phonebot we are very happy with our purchase from you and will happily shop with you again,
Well done!
1 comment
Adam Z.PhoneBot
Thanks for your positive feedback. Much appreciated.
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Unhappy costumerGreater Melbourne (Metropolitan), VIC
Thieves
I ordered a iPhone 7 online and it arrived faulty. I sent it back (15 $ delivery) and got a notification from the post that it had been delivered. Since then I haven’t got a new phone and they’re not answering my multiple emails and phone calls. But they still have my phone and my 400$! NEVER ORDER ANYTHING FROM THEM YOU’RE JUST GONNA LOSE YOUR MONEY!!!
1 comment
Adam Z.PhoneBot
Hi our return processing times are Monday to Friday. If your return was received by us on Friday 7th June, it'll be processed tomorrow (Tuesday 11th June) as today's a public holiday.
No one's interes... Read more
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peeved1Perth, WA
- 22 reviews
Excellent
I contacted PhoneBot asking for a certain type of iphone and they delivered, am so very happy with my purchase will recommend them to friends and family who need new phones. 10/10 Cheers Guys :)
1 comment
Adam Z.PhoneBot
Thanks heaps
Regards
Adam
Www.phonebot.com.au
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TimGreater Melbourne (Metropolitan), VIC
They sold me stolen phone
They sold me a Note 8 that was blocked because it was reported as Lost of Stolen to Optus. One month after the day it got blocked by Optus, they sold the phone to me and told me the phone is grade A. At the time of sale, the phone was considered as stolen and the act of selling the phone mainly for the benefit of Phonebot is considered illegal. It was a pain to get my money back and the gentleman whom I believe to be the owner did show a unpleasant attitude. Highly recommend people to avoid this place. Be careful!
1 comment
Adam Z.PhoneBot
HI TIM
Hope you had a good Easter holiday. Mate it's really suss you going to great lengths to leave reviews here and on Google and opening threads on ozbargain regarding this incident. I'm the manage... Read more
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MTHFar North Queensland, QLD
- Online store
- Verified customer
Thanks PhoneBot
i bought a refurbished iPhone 6s plus from PhoneBot. it has been a great experience shopping on their online portal. the support team is very cooperative and friendly. best of all i got a great phone and really happy with my purchase. thanks Phonebot!
1 comment
Adam Z.PhoneBot
Thanks
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Great staff best prices
Bought a refurbished phone from here. Staff was kind and genuine, first getting the phone I was searching for to the store near me, and later after purchasing they helped me with an issue regarding the phone protector.
Had a great experience, very professional and best prices.
Highly recommended!
1 comment
Adam Z.PhoneBot
Thanks
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True gentlemen
Wow, these guys have fixed my iPhone 6 three times in two weeks, each time with a smile, communicating well, giving me discounts and even replacing a screen that was cracked for free when I disputed it. Their prices are lower than local competition, their service is human, they are classic gentlemen, and I cannot recommend this place highly enough. Thank you Farouk and service for your kindness, I won’t forget you.
1 comment
Adam Z.PhoneBot
Cheers
Www.phonebot.com.au
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eddieSydney, NSW
- Online store
- Verified customer
phone is very nice
phone is in great condition, its used model however seems like it is brand new, have had it for couple months now, no problem, so far so good :) for $499 i think its great value for s8+
1 comment
Adam Z.PhoneBot
Thanks for your feedback
Www.phonebot.com.au
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Craig
- 3 reviews
Faulty phones and no customer service
Purchased a phone online and it arrived faulty with the internal gps not working.. My first email ignored. They eventually responded to my second email and told me to take it somewhere else. Horrible customer service and faulty items.
1 comment
Adam Z.PhoneBot
Hi Craig
I'm the manager at phonebot and I replied to your email stating that you could take the phone to Samsung as it was under Samsung warranty and it would be quicker to get it replaced on the spo... Read more
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Questions & Answers
Jonasked
Do A grade listed phones come with a bew battery ? Looking at a iphone 6 plus on your website.
cheers
Jon
No answers
Natalieasked
How long does it usually take for delivery to far north coast NSW. I would like to buy one today.
1 answer
Adam Z.PhoneBot
Hi Natalie
We ship using Australia post or toll priority. If you place an order today for far north coast of NSW, your most likely to get it sometime next week around Wednesday or Thursday latest
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Adam Z.PhoneBot
Hi Kevin
to app and not a clear indication of battery health. Our refurbishment team is different to our dispatch team and customer service team. It's a matter of miscommunication where you spoke to the shop staff about having a new battery We recommend customers to request via "comment" during the online order process so the dispatch staff can make sure it's fulfilled before dispatch process. I admit this is a hard one and apologise for your bad experience.Sorry for your bad experience with us and apologise for the inconvenience. Samsung phone batteries last way longer than any other brands phone battery and software test results vary from app ... Read more