plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.

We had a plumbing disaster and Mitch attended our emergency call out.
From start to finish, he was an absolute professional - he was courteous, listened and responded to our concerns, explained clearly and informed us of what was happening at every step.
My husband and I were most impressed that he kept his word and followed everything through.
The job was completed most efficiently and also very clean and tidy. It was highly stressful incident but Mitch's attendance helped enormously.
We don't want to encounter this sort of disasters again but without hesitation we will contact Plumbing Detectives and get Mitch again anytime!

The price they charged me was way over the top and when I questioned the price and asked for a breakdown of the costs,they wouldn't give it to me. They just got aggressive. I don't recommend this company at all

Never again will I call this plumbing company. The Plumbing Detectives are really good at overcharging. After having a water heater replaced, I now find the price they charged is more than double the going rate for this type of heater

Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!

Charged me $2500 to supply and install new hot water service. Buyers beware, never use this company. What a joke. Ripping of people who don’t know any better, you should be ashamed of yourself and your company!

I would not use them ever.
Highly dubious operation and dishonest operators.
After the house fire, they were caled in and even the insurance company told me that it was a rip off.
They would not accept their quote.

Absolute rip off, MASSIVELY over charged and over quoted for unnecessary work. Thank god I got other quotes and opinions - it saved me $7500! Just a dog act to rip people off, all while acting like they’re doing you a favour.

Had these people come out to my fathers house and they charged him $1700 to put a regulator on the wall and did not fix compliance plate on wall like they are required to do. 18 months later its leaking gas do you think i can can them back out? 3 days in a row they did not show up now im calling someone else and i will just pay to get it fixed..... They actually turned up at 4pm on the 3rd day since i called and the guy that showed up was very good fixed it without any fuss.....

Mustafa and Okan are the best and only good thing going for this company. Informative, clean, professional, precise, considerate and good natured guys. Mustafa installed my gas stovetop and Okan my laundry trough. I highly recommend these two plumbers. As for the management of this company i cant say it was a positive experience. I gave 4 stars for the exceptional workers that came. But will never use this company again.

Had a water leak underneath my driveway that serviced the front garden tap. Made an appointment for the next day. Plumber came but had to leave as he had an emergency job, ( it happens ). Mustafa came the next day and replaced the broken pipe ( difficult spot ) & did a fantastic job, really happy with his work! Many thanks to Mustafa and all involved!

The worst company I have dealt with in a long time!!! they made me wait five hours on one day and did not turn up nor did they notify me - they then made me wait another four hours the next day and they arrived at 8 pm at night (they were meant to arrive at 4pm his name was [name removed] and he was lovely) and quoted me $900 to do the job I thought that was a little excessive so got another plumbing quote and they charged me $350.... clearly they are absolute rip-offs! I bet the positive reviews are people they know....Buyer be warned and be very aware!!

Very happy with Adam installing our new mixer tap in the kitchen. He was better than on time, he was early. Thanks to Brad for assessment of what type of tap we needed. I would recommend them to friends.

great customer service. Mustafa and Hilly are very professional and respectful of our property. Very happy with the service thank you..punctual, no mess, no problem..so happy to have hot water again..thank you

Mustafa came well on time as arranged and was very professional in his approach to the task. The quote for the toilet cistern was a little high for my liking, (I could buy a complete toilet suite for the same price) but non-the-less, it works very well and looks good. Mustafa is an excellent ambassador for the business, friendly and informative about what needs to be completed. The two dual head showers work brilliantly. I would definitely consider using the services of this business again.

Peter.

My tenant called Plumbing Detectives saying she couldn’t contact me. It was after normal business hours and they quoted her $299 call out fee and $600 to change leaking shower taps. The tenant was forced to pay $940.22 on the spot for the most basic set of shower taps which I had no choice but to reimburse her. I and my regular plumber were horrified of the over-priced service. I contacted the Company and they gave me no satisfaction. Beware.

Adam came out, detected the problem with pipe under patio, next day problem addressed - day later patio re surfaced - rubbish was removed - everything was cleaned up and I am happy with the work

Prices were marked up more than 2 or 3 fold more than NORMAL plumbing prices.Stay clear from those magnets that advertise them. Stay away and throw those magnets in the bin