Ordered a pool cover 31/12 and delivered 7/1 even with the holiday season, impressed !

Cover is as described, the cut is a little large which meant ~30cm of trimming (even allowing for shrinkage) so might be an idea to order slightly under size to save some time/work.

Called the 1800 late yesterday and got straight through to a very helpful gentleman who provided order details and a con note # with delivery today to Brisbane as promised.

Admit we were a little skeptical having read the reviews but one phone call to Pool Express put us at ease. Courteous, knowledgeable and prompt with delivery of our pool roller and cover. Loved that they also re-confirmed our dimensions with an aerial shot of our pool!

Purchased a Pool Cover & Roller Kit. Expected delivery based on their calculator 3 to 4 Business days.
2 weeks later no show. Called this last Saturday and was informed by the rep that the factory was closed and to leave it with him and that he would come back to me with an update. This too hasn't happened. Have emailed them this evening asking for a credit. Lets see how this goes

Ordered a pool cover from them beginning May. Since then trying to get in contact with them via email or phone, but no reply. Also just saw online now that the business name "POOL EXPRESS" has been cancelled on 2022 May 2. Seems like they are not in business any more, but still taking online order. BEWARE!!

Pool express took over $2800 from me on 16 December 2018 and I still have not received the product I ordered. They do not answer their phone, do not reply to emails. DO NOT USE THIS COMPANY! I have filed a complaint with Fair Trading and also through my bank. The product is ready for shipment but the manufacturer will not release because they have not received payment.

I ordered a pool cover on 29th December and the money to pay for it was deducted immediately. I still haven't received my pool cover. I cannot get in touch with them at all, I am just getting an automated response from their telephone number and they will not call me back. I have had no response from my emails. I am $402 down with nothing to show for it and have had to ask my bank to see if they can resolve this as I paid by credit card. Take my advice and do not use this company to buy anything.

Purchased and paid for new pool liner on website poolexpress.com.au (website looks great- that's where it ends). Immediately on purchase i was sent a tax invoice stating "paid in full"- all good so far. Website specifies 2 day delivery, thats ok, I allowed a week. Now I'm worried. Haven't received item, haven't received a tracking number, tried emailing them with no reply, tried ringing them on their dodgy 1800461113 number and left messages. No one returns calls. Not wasting any more time. Have rung the bank to have the transaction reversed. Will take 21 days for there investigation. I paid by VISA card who i am told covers the cost of all this.
stay away from this mob