Princess Cruises (page 2 of 16)

Took a cruise out of Melbourne and around NZ earlier this year (2019), including Fiordland (probably the highlight). Nothing I could complain about. All staff great. Ship wonderful. Locations visited were great. Everything is taken care of for you. Food was wonderful, huge variety, wonderfully presented and all included in the price. You can of course spend extra to go to the high-end restaurants on-board, which we did a couple of times and was worth doing, as they were 5 star and truly special. Would certainly go on another Princess Cruise.

We did this cruise around Japan called the flower cruise. It was fantadtic and sure enough the cherry blossoms were in full bloom. The cruise was fantastic. Our cabin was a good size, we had the port hole obstructed to try it out although port holes are not worth it as the windows are so dirty with salt spray. I would go balcony if you can afford it and if you spend alot of time in cabin. The tours from the ship were all fantastic and all had English speaking guides but make sure you book the tours where it says English Speaking Guide. The food on the ship is incredible and the entertainment were spectacular. It really is like a city on a ship, it was a very good holiday. Highly recommended!

We’ve sailed on the Golden Princess quite a few times and will be sorry to see her go to P&O. We even did a 75 night cruise on her once. However, apart from coming off her this March with the flu (not Princess’s fault), we had a really disappointing experience because of the cruise director - PJ. The story is too long to tell here although I do have a 2 page letter I sent him. The 3rd letter/note in a 2 week cruise. No response. We felt deceived, disappointed and at a loss to understand the arrogance. Hope not to meet him again on future cruises as he really spoilt this one!

We travelled from Melbourne to New Zealand. We've been on about 15 cruises, but this has been the worst by far. The food was mostly cold, most of the staff had an 'I don't care attitude,' the pools were cold, and the spa too hot. Staff would rather say that they had ran out of certain food items, then replenish stock. All in all, we felt as though no one really cared about the passengers. I'll never go on his ship ever again.

As a regular cruiser Princess was a top cruise company, until Feb/Mar 2022. No Happy Hour (it was a great social event) not a big booze up.New wine menu..$15 a glass of wine, formally $8.50. Buy a bottle $43 (sorry not put on board,)minimum bottle cost $55.
Well Princess when we get our new terminal in 2020 bring on the competition.
John

10 night cruise Sydney to North Queensland. Due to plumbling problems, had to use public facilities on the ship for the first four days. Rather than take responsibility for the issue, staff tried to blame us. More like a backpacker experience than an upmarket cruise. Food was excellent but nothing you dont get on Royal Caribbean. Will never cruise Princess again. 22/05...UPDATE. Have been contacted by customer liaison, very apologetic and keen to please. Have recieved a sizable discount to try another cruise with them. It takes a while, but really good customer assistance from head office. Made us feel justified with our complaint, Ill let you know how the next one goes.

We booked with our travel agent.
The trip matched our expectations.
There were no unexpected expenses,we knew the alcohol would be extra and we had pre booked our shore excursions.
We were vert happy with our balcony cabin and the staff very helpful.
We dined in the Bernini Restaurant most nights.The food was first class and our waiters Florenta and Emmanuel so lovely and helpful.
We went to the theatre most nights and the shows were great,especially loved
Born to Dance.

Even when the acts are bad - if they are friends with the cruise director he gives them a good review and they get booked back again and again. However, some of the acts that the audience loved - get sent bad reviews from the cruise director because he personally didnt like them..or they were not in his drinking club. SO sadly its alot of the same old ( not so good) acts. Wont be cruising again on this line

I was on the recent cruise from Brisbane to the Whitsundays and back I was very disappointed I am 65 I felt it was depressing and was disgusted to see people over eating poor entertainment aim at the nursing home set and then having to disembark in Cairns so I could get back to Brisbane due to the weather in time to get to work which cost my sister and myself a hotel overnight and flights to Brisbane I will never recommend this cruise to anyone, the only good thing I can say is the majority of the staff do work hard to please . It was a poor example of what cruises are about and they should advertise it was the floating nursing home

The trip was wonderful. The only negative for us was the prices of alcoholic drinks. The staff were incredibly efficient and friendly and more than willing to oblige with any request. Couldn't fault them. Particular praise must go to Franky Panca and Elvison Silva (drink waiters in 'Crooners' and Mauro Monteza (?) and Indra Budi (in Regency Restaurant). They were all incredible.

My wife and myself sailed on the Sea Princess in 2016 and were very disappointed with all aspects of the cruise but decided to give Princess Cruises a second chance to see if anything had changed in 2 years. We just got back from the 14 night New Zealand cruise on 10th Jan 2022 and could not fault a thing. The quality of the service, food and hygiene had dramatically improved. The organisation on and off the ship for shore tours was first class. We have done other cruises with other companies but this was by far the best cruise we have been on. Congratulations Sea Princess for reading past reviews and making changes to improve your customers holidays.

Christmas cruise fron hell. No air con, only boiling water in shower, took 4 days to fix. Air con was not fixed.. Two serious counts of failure in DUTY of CARE.