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Nicky R.South East Queensland, QLD
Reliable trustworthy servicing of both our cars
Very happy with our local Rapid Tune-used them for the last couple of years for our 4WD and Polo, honest, reliable, keep us informed. Friendly service, car comes back shiny and clean.
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ReneeGreater Melbourne (Outer), VIC
Affordable & Great service
Gary and the team make servicing our work vehicles very easy and straight forward. The pricing is competitive, the team keep us informed of what needs doing and what the costs will be. Scheduling in the car is quick and easy. The option of a loan car is fantastic. :-)
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Edward B.Greater Melbourne (Outer), VIC
Excellent Personalized service
Great People. Very personalized service.
I was given an explanation what was exactly wrong with the car and how to fix it.
On top of that they provided, a lift back home.
Very grateful would go back there again.
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Excellent service.
Great communication and polite efficiency, reception staff very good to deal with. Work completed on time and fully informed o each stage. Complementary car clean a very welcome bonus. Thank you.
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beccaGreater Melbourne (Outer), VIC
- 2 reviews
Great bunch of workers, great work erhic
Brilliant at what they do, keep everything straight and simple. No bull shi*
Always make a call to you before they do anything on your car, like I said great service at a great price...
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great service all round
I've recently serviced my car and they did such a great job, my car feels brand new! The service at the desk was great and I would definitely recommended coming
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GabbyGreater Melbourne (Outer), VIC
Excellency work !
Amazing work from the whole team, very professional, great communication very efficient with work ensuring quick turn around with quality still assured
Couldn’t of asked for better service, highly recommended
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HelenGreater Melbourne (Outer), VIC
Confident and Comfortable
Whenever I call Rapid Tune or they call me i always hear a friendly voice. Nothing is a hassle for them. I am very confident with their work and i truly trust them with their words and service.
From the front service desk to the back service area the boys smile. Very refreshing.
There is no pressure . Thank you boys. See you soon.
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AinsleyGreater Melbourne (Outer), VIC
- 3 reviews
best customer service
I have serviced my car here many times over the last few years and always leave here happy knowing my car has been looked after, they do log book servicing and they have loan cars so you are not left without a car while yours is being repaired. They also wash my car after it gets serviced!! My friends and family all go here now, I would defiantly recommend the team to anyone looking for a reliable and trustworthy mechanic! :)
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SueAU
- 2 reviews
Disappointing
The first time I had servicing done with Rapid Tune (East Brisbane), they were great. They were honest and didn't try to sell unnecessary services to me. I knew I would be back. Then the second time, my car was brought in for a full inspection, oil change, etc. Once I got home I realised one of my hub caps was missing. I called them up and asked if they forgot to put it back on. He insisted that they were all put back on. I told him it clearly wasn't put back on properly, because in the two minute drive home, it's managed to be lost. He said he'd go look around and call me back. Never got a call back. Very disappointing. It shouldn't have to cost your customers for your mistake.
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Trent
- 6 reviews
Not sure they know what their doing
I booked the car in for a service in a Saturday morning. When I went to pick the car up at 12.45 they asked if I would like the car washed. As it was included in the price I paid I said yes. They sprayed the car with a high pressure hose but left the wheels dirty. I got in the car an noticed that they didn’t vacuum the car which was also in the quote. I drove towards home when the car lost power at 60kmh and started blowing a lot of smoke. I rang them straight away and they said to bring it back. When I arrived they had the car for 10 mins and ...Read more
said everything was fine. I again drive the car away and again it was blowing smoke. I bought the car back and took the mechanic for a drive. It blew smoke straight away so I left the car there as I had somewhere to be. I got a text message at 10.20pm asking to keep the car until Monday which was not an option as I needed to get to work. He messaged me to say he will let me know when I could pick it up on Sunday. I tried to call and message on Sunday with no response. I called the head office and they defended the store stating how experienced the owner was and he would take care of the car. I was sick of waiting so I went down to the mechanics and the apprentice was there and he got my car out but he had no idea what was wrong with it. He said the owner would call me but I’m still waiting for that. My issue is not that something went wrong but how they handled the situation when it did. The lack of communication is annoying and it doesn’t give the impression that they know what they are doing. It’s actually quite rude. If the owner had kept me informed as to what the issue is and how he was fixing it that would had turned me into a promoter of this business instead of a detractor. I won’t be going with them againSimilar opinion? Write a review on ieatwords.com.au!
perfect customer service
Friendly staff with excellent customer service. very satisfied with the products and service purchased. The back up customer service is great. but most importantly the initial problem was 100% fixed.
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Martin LoganGreater Melbourne (Outer), VIC
Highly recommend Rapidtune Langwarrin
Took in my old Merc in which hasn’t had a service for a couple of years and was running like a tractor.
The last quote I received 2 years ago from another mechanic was at $3k to fix pending issues.
So in it went with Rapidtune, I received honest and accurate information and the car was fixed beautifully for half that of the 2 year old quote. There was an issue post job that was intermittent, and thankfully to their persistence and David’s, that was overcome at no extra charge.
Nice lads well done!
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CallumEast Brisbane
- Verified customer
Don't walk away from this business...... RUN.
Took my car in for a service and they overfilled the oil by double the capacity required an the air box was left un-clip and loose in the engine bay. I had to rectify the issue at home, so the vehicle would not be damaged. I Followed up with the "manager" and they spent more time quoting ACCC law than actually dealing with my complaint.
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AWG
- 2 reviews
Rapid tune Keysborough- shifty and horrible service
I serviced my Car with them, they picked up on a few issues and asked me to fix through them. I got a quote from a mechanic a kilo Metre away. Was 3 times cheaper than them. When I refused to do let Rapid Tune Keysborough people fix it. They threatened me that they will inform vicroads that my car is not roadworthy. When I took my car to the next mechanic, the mechanic said these items are not necessary to change now. They are all good for now and wrote it on the book as well.
Never trust them and don’t be fooled by their 3 cheap service offer. That is a true scam.
Rapid tune Keysborough the true scammers.
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MinxieMelbourne
Excellent and honest
I own a PT Cruiser that's 11 years running. Most mechanics balk at Cruisers for good reason, these guys didn't. They listen when I suggest possible faults and check them out. Latest was a service that found low coolant/brake flush needed, they are willing to do the timing belt on a non-interference engine and willing to crawl all through her to make sure she's running well.
No huge quotes, no surprises. No jargon.
Love these guys.
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Nickobrisbane
- Verified customer
Very Happy! Made Life Very Easy :)
Just Excellent service. Honest and reliable garage who even checked a week later after I travelled home, they looked at my car after closing hours, and they ensured that my car made the long journey up the coast, after an overheating check-up. Highly recommend this garage. thanks again
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Karen WolseyBrisbane
- Verified customer
Highly Recommend!!
Fantastic service as always! Knowledgeable team and great customer focus! I have only been coming here the last couple of years but this is our go to location to get our cars serviced! Thanks guys!
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John SheltonBrisbane
- 2 reviews
5 Star Experience!! A big thank to the team!
I was in dire need of help with our car!! Rang everyone local, was told likely to take days and couldn't be seen for over a week. Rapid Tune got me in the same day. And had it all ready by the weekend. So I made it to my brothers wedding! Just so grateful thanks again guys :)
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Tanya HowickUnderwood
- 2 reviews
- Verified customer
Would Highly Recommend Rapid Tune Underwood
I have recently received a leaflet in the letter box offering normal service for $149. I booked and was delighted by the experience, will be taking all my work vans and Utes to Underwood from now on in. Great service, reasonable access and plenty of parking. Fantastic service received by the guy up the front too!, being a female I was made to feel very comfortable.
October 10th 2018 Update: Always on point! Car always washed!!
I have be using Rapid Tune for some time now, I have found the approach to customer service refreshing. Very informative process and super helpful!! I would never go elsewhere!
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Questions & Answers
saintsasked
My son took his Jeep to Rapid tune for a road worthy which they did. Before this the car never broke down> Since the road worth it has had the Alternator stuffed up then after getting that fixed it broke down again now they say it is the ECU. Is this all just a coincident or something else.
No answers
Felicia C.asked
Do rapid tune use 2nd hand parts?
No answers
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