We have just gone through a Winter with our new Landscape Heater. It is fantastic. It heats the house (2 Storey) up quickly. Its quiet, its comforting. The only question I have is why is the Remote so ancient looking? I would of liked an App based controller.
The installation guys were professional and friendly - well done Real Flame Dandenong.

Bought a 1000 Landscape for my new build and, unfortunately there was a loud banging noise due to expansion and contraction. After investigation, Real flame decided it was a faulty unit and replaced it with a new unit. Unfortunately still had same problem. Had a couple of visits from their R& D people and they finally decided to relace the unit with an Elements 1200 as it has a flexible flue and we had discovered it was the flue making the noise.
Unfortunate that we had the problem and the associated inconvenience but Real flame did everything possible to correct the issue and I'm very happy with the outcome. Thanks Real Flame.
Dennis

We got the landscape 1600 installed as part of a new house build, below at 75 inch tv, I say the size because both units line up almost perfectly and is the main feature of the space. The fireplace heats up a large open plan kitchen living dinning room (8x8x3) with easy and surprisingly quickly. After 30 mins the heat can be felt at the top of the stairs. There is the clicking noise at start up and shut down but it's liveable as long as it doesn't get worst over time. I think the remote is unnecessary big for its functions. Everyone who comes over has very positive things to says about it.

My heater is loud and cluncky that even my neighbour has complained, it louder than my TV. I have to turn the heater off and freeze. For all the money I've paid for it it is less than a year old and it's like I've owned it for 80 years it is so LOUD!
They came wants to service it the guys just took the glass off fit all the bit played with the controls and left. Then it started clicking again .
I think they spent more money on advertising and marketing rather than a great product. They do not care about the consumer after they installed it .

Our Real Flame worked well until the remote failed
The remote has never been dropped and during summer had the batteries removed from it.Now it doesnt work having been installed 2 years ago.Real flame refused to replace the remote and charged us $220 for a new one.
Very poor customer after service!!.Dont buy one of these heaters

From the day when moved into our house, Real Flame Adelaide & our builder were advised that the $10,000 heater would extinguish when a little windy outside, then fill the house with raw gas and then try to re-ignite. This creates an explosive atmosphere, as the heater continues to cycle on and off. They sent out service technicians, but almost two years on and the problem is still there. The heaters have a design fault, so best avoid Real Flame heaters if you don't want to spend 10 grand on gas bomb!

From the moment they take your money they no longer provide any level of customer service in Geelong. The Incorrect gas jets were supped, their response was that was what you ordered so you will have to pay for th to be changed over. Service calls are $175. The heater does not keep the room warm. After two years the ignition wire fell to pieces. After freezing thoroughly two winters we have now decided to pull it out and put in a decent heater. I would NOT recommend Real Flame heaters to anyone.
[name removed] seems lovely until there is a problem!

We love the real flame. It looks fantastic and heats well. The fans blow warm air through the whole of our living/dining/kitchen and upstairs bedrooms. The unit is quite large so and heavy you need need to plan space to install it. We used to have a wood heater which had character but the cleanliness and convenience of a gas heater is superior.

We were promised the absolute Earth - YES it will do this. YES it will do that. YES it will only cost this much. YES, YES, YES. But price quoted was only half of final cost!! Bottom line is 'heater' does not heat my area - looks OK but An absolute WASTE OF MONEY I advise you not to deal with these people - they will lie to you just to make the sale. After they process your payment - you are on your own. From my (and my Clients experience) DO NOT TRUST THEM - your only option is to contact Consumer Affairs (in today's competitive market their performance is totally unacceptable).

Terrible product, after my payment was processed followup from them in the "Couldn't give a **** department" If you want heartache and agro then go ahead

Purchased a Real Flame 1600 from Impressions Castle Hill in June 2012 just in time for winter. Sales staff visited my home on 3 occasions to confirm the suitability of this unit for my large open area, No worries, I was assured. Unfortunately this thing could not heat half a metre in front of itself...not fit for purpose and no care factor with the manufacturer Real Flame, the retailer acknowledged the problem, agreed that Real Flame would not honour their obligations and virtually tough luck. Legal action pending to force Real Flame and Impressions to meet their boasts,,,look elsewhere for your product as 12 months on nothing but disappointment
Looks great
Does not heat...misleading and disingenuous brochure

The Real Flame Landscape gas heater is as functionally amazing as it looks!
I have owned many gasheaters on the past but for beauty and ease of use this far surpasses the rest.
It is ducted out with a heat exchange chimney for economy, has a thermostat, turns on and off instantly, can be set to come on at a specific time etc
I have the smaller 1 meter version and it heats the whole upper area of my house.

Real Flame went out of their way to answer questions around installation ...instantly.
Could not have been more happy with the support!

This is not just for heat, it is a feature and focus point of your livingroom.
Just heat you want....don't buy it!
Beauty, ease of use, efficiency.

I puchased this heater and installed it my self, we didn't install it in the conventional mannerand with the help of a plumber and carpenter it turned out great. realflame sent a technician out to check installation. Great service and the heater is exactly what we wanted, heats great and looks fantastic.
Effective, simple and quiet.