Why pay comprehensive insurance when you only drive 5000 kms annually? Pay as you drive will save you lot. Having been with Real Insurance for the last 10 years, I am very happy with their service

Professional and courteous service. Dealt with the facts we discussed down

to the nitty gritty of my personal requirements for my vehicle. Very impressed with what the product has to offer me and my wife. Was made to feel special.

I’ve been with real insurance for over 10yrs now with both car and home insurance. Lodging a claim was quick and easy. They worked through the whole process with me from start to finish.

We have held a number of Real Insurance policies over 12 years. Nothing is a bother. All telephone staff are always friends, helpful and accommodating.
I would highly recommend Real Insurance.

Been waiting nearly a month now for my Total loss claim. Very poor communication and have to wait 1-2 hours on the phone to only be told that i will have to wait longer for the team to assess the claim after I have sent all the documentation. No one has called me and have dad to follow up with every step.

Most unorganised and pathetic car insurance company in Australia ....You think they'll look after you and your car when you make a claim for an accident but they don't. They tell you something else and do something else. And they don’t call you at all, you have to call and wait an hour to speak to someone if they don’t hang up on you.

I wouldn’t recommend anyone to go with them. Pay more and find someone better.

Its been more than 3 weeks after the assessor has told me your car is a total loss and some one from the claims team would contact you. I have written several email, called up multiple times but unfortunate to not have a single response. This is pathetic service!!!!

This is my true experience with real insurance and I’ve not been solicited or paid to give this review.

I’ve been with real insurance for 4 years now and I’m very happy. Every year I get my insurance renewal letter I ring up and speak to a customer service staff to make sure and negotiate the best value and policy for my mums car. Always at the end of the call I’m happy and have peace of mind because the customer service staff empathises with me and ensures we get the best coverage and policy that suits our needs. Good to have road side assistance there was an incident where the car battery died it was good we got that service. I wouldn’t hesitate to recommend real insurance. We’ve gotten very good value and service every year.

At the time of taking up your quote it was better than most of your competition and set up time was minimal. Yes one not at fault claim resolved in one day. Approx 10 years, never asked for Roadside assist

I have been with Real for 4 years. It was easy to set up and when calling to change details staff were always helpful and courteous. Actually got premium reduced. Win/win.

I have been waiting for three days for some acknowledgement firstly that i lodged a claim online and secondly for someone to contact me, hours on a phone listening to a recording does nothing to give me any confidence with this insurance company.Not

yes very easy to set up
I hope to never lodge a claim
15 Months
excellentI did not have to wait very long for help to arrive and I was on my way onec more

Good value insurance product & always positive engagement by staff. Straightforward claims process & mostly easy to contact claims staff. Premium is keenly prices with all the benefits and claim items I need.

I have found Real Car insurance to be low cost, easy to set-up and as straightforward as car insurance can be! The customer service is excellent and they aim to please.

I felt my policy was very good value, I had a reduction on my insurance because of where my car was parked.
Setting up my policy was made easy and worked out thoroughly.
When I had a car accident I was looked after with respect, and courtsy because I was upset that I had crashed my car.
I have been with Real insurance for over 10 years and have always been satisfied with my policy.

Policy was great value, often half the premium from others. In the first 3 years I had 3 claims - where others were at fault. Excellent claim service. Best policy ever.

I’m with insurance for long time and have two cars policy, fist time claims and bad experience took almost three weeks but not resolved the problem yet,if I call they take massage but never call back..