After my car was damaged in a hit and run I was worried about making my first ever claim. However real insurance made the entire process easy and so helpful. They took care of everything and kept me informed every step of the way. I will definitely be recommending them to all of my family and friends.

I have been with Real Insurance since 2008. When I needed roadside assistance earlier this year the response from Real Insurance was quick and efficient.

I have a few policies with real insurance and dealing with them is quite easy, never had any real issues.

I have been with real insurance for a year and I had a car accident recently. I have never experienced something like this before they are worst insurance company, their team members misinform people about car pick up dates. They tell you to call the repairer to discuss about the car instead of them doing that job they are the best example of why people shouldn’t trust new Insurance companies .

I was with Youi and they sent me a new quote for another 12 months. I never made claims and It was $840 annually. I wasn't happy so started looking for if there are any other options. I called Real Car Insurance and talked to Christopher. Now my insurance fee is down to $465.

Approx 5 years and never had any issues with this company . Best thing I have could have done was to change company's

Many years, never required roadside assistance, however, my car was struck by a hit and run car in a car park, a witness took details, I contacted Police and they found the culprit, dealt with it, I contacted you and your people organised everything, excellent (not my fault) Thank You.

So far 3 years and 3 cars + house insurance. Price very affordable and no much changes between years..
So far so good. .no accidents.will see after

I have been with real for about 8 years and only recently had a claim. The claim was easy enough but my new policy is a shock they have increased the premium by about $250 per year and devalued my car. When I called them to see if they could give me a better offer they were absolutely indifferent and couldn't care less. I thought that the cost of my premium plus the excess if Paid would cover me, it not what is the use of Insuring your car. I am shopping around and have already received a less expensive quote on my first try. I will be cancelling my policy with Real and advise anyone else not to make a claim if they are with them. Not worth it.

This company is to be avoided at all costs
Phone calls and emails never returned
11 hours and 8 people to get a refund
And no email confirming agreement
Would never recommend them
Zero customer service
Totally unacceptable

not sure how long I've been with Real Insurance for but I'm very happy with the service I've received from them so far.

As my husband and myself are retired, we do not drive enough kilometers to use an insurance that does'nt consider the amount you drive. We have made significant savings with Real. The setting up process was very professional and the customer service was excellent.

All those questions can be sent electronically, being stuck on the phone for over 30 minutes to give a quote is enough to avoid REAL insurance . In fact I think it’s why I decided not to go ahead with car insurance. After 20 minutes I gave up! U really need to sort this out. Make it 10 minutes or less!

I was very with the speedy service from Real in response to my claim. My premiums are very reasonable as well.

Very satisfied with the service. The policy is clear. Customer support is excellent. Insurance suits my needs. Staffs are highly recommend for good customer service

Great value with fast, friendly service. Highly Recommended Insurance Provider.
No long phone waiting times, and updating info was quick and easy