12mths ago took out Woolworhs Car Ins. Weeks before renewal sent three emails with no response so 3 days prior called & advised them NOT to take direct debit until emails were answered. Days later Woolworths debited my account but still no reply. Called again & they asked what have we done wrong? Finally an email saying I had 14 days cooling off and that this was "the best quote at present". So I searched online & funnily the exact same inclusions with WOOLWORTHS was $53 cheaper. Called again & their response was yes it will be cheaper online cause you do not have a GSO involved, Moral is that Woolworths DO NOT reward repeat customers so shop online each renewal.

I have been with Real for over 6 years and their rates are were than what I expected. Arranging insurance for my new car took about 5 minutes.

I have been a customer of real for the last 10 years and each time I have need assistance the customer service has been fabulous. Have never had an issue with having car insurance claims paid and when asking some specific questions regarding home contents insurance these were answered professionally and in easy to understand language. Cannot praise the phone customer service officers enough, they make the purchasing of insurance easy and a painless process. Highly recommend the Insurance products available. I obtain other quotes but always come back to Real Insurance.

A small problem ( My fault) was fixed promptly and an email saying so as requested good, would definitely recommend my new insurer (real insurance)and happy to do so.

Not a long time but still satisfied by this time . Hope you guys will maintain this service . Thanks

I call many time and they giving different answers and after making call in customer care its take 1 hours to connect representative and they giving not proper solutions and making ascuse

I had comprehensive car insurance from real car insurance company, my friend told me don’t take the policy from real car insurance they are not good but however I decided to go with them because they were cheap in the market and I saw heaps good reviews on the website.
But 2 months ago I was involved in a car accident and I was not at fault now it’s been more than 2 months and I am stilll waiting for the partial payment from my car. Every time I call customer service they tell me new story every time I would highly recommend to other go with expensive insurance company so that if something goes wrong they can cover you . Best of luck who still want to go with real .

I have been with Real Insurance for quite a few years now and also their roadside assistance. My car has broken down a few times and Real Insurance roadside was always there to help me with my frustration of braking down on the road with professionalism and friendly customer care.
I will recommend Real Insurance to everybody. You can’t go wrong with these guys.

Been with Real Insurance for 12 years. Having made car insurance claims with Real Insurance and others, Real Insurance made a difficult time easier with friendly, fast, efficient service. Won't insurance with anyone else.

This is the worst insurance company ever when making a claim. I would never insure with this company even if they were offering free insurance. difficult to deal with when a claim is made, do not call back as promised and very slow to pay out on claims. Save yourself the grief in dealing with these people do not under any circumstances insure with this company.

I bought the insurance 6 months ago and I involve in an accident recently the claim process is terrible could take up to 4 to 5 months as the customer repersentive told me. All I can say is it terrible I will never go with this company again Next time I pay more to NRMA but the service will be 5 star... buy not coming back to this company

After about 6,or 7 years with Real Insurance, had to leave due to excessive premium increase, more than 30% year on year, with no claim during the period. Calling them and querying the increase gave no satisfaction and was told, in similar terms. "like it or leave", so I left. The ridiculous thing is, I got a much cheaper premium price for the same cover, full comprehensive with the same excess, from Australian Seniors, who, oddly, are part of the same company. how stupid is that? A loyal customer, turned away by one trade mark, only to be maintained by another trade mark sibling. Lunacy.

We have been with this company for years. Our car was stolen and burnt out. This Friday will be 9 weeks. We have supplied everything they have asked and my partner was interviewed for 4.5 hour and myself for another hour. Everytime we call them to ask what's going on our case manager is never available and they will call us back which takes anywhere up to 4 days. Once the police found the car burnt out we forwarded their report and GPS coordinates to the insurance company where they picked the car up bit didnt know where they towed it to. Took another 3 weeks to refind??? It was been the most stressful both emotionally and financially thing we have experienced. Avoid these guys.

Great costumer service, bought policy online and got good discount even with road side assist and car hire, when you contact them you will have a fast response on the phone and any update to your policy will be made with no fuss. Tried different companies over the years but real insurance has been the best so far, so we transferred all our insurance policies to them, keep up the good work.

They take your money then when you make a claim you deal with another company. They make you download an app and take pictures so they don't have to send out an assessor out. Then the tradie comes out and finds a heep of faults and says "why didn't an assessor come out?".Then an assessor comes out and on and on it goes. In the mean time your claims advisor tells you everything you want to hear but nothing happens.Never again

I have lodged a claim almost 2 months ago, and my car was declared a total loss. Soon I received an email saying that they would pay me the full amount as per my contract.
After a month, despite my continuous calls, they kept telling me that the manager was on a meeting and that he would call me straight after, but this never happened. Everytime I called, at least 5 times, I've been told the same thing and just a bunch of lies. They are clearly trying to avoid me or / and avoid paying me.
I would never insurance my car again with this company and would recommend you to stay away from it.