Received my products in good shape and the overall ordering process was fine, albeit there was not much variety of home gym equipment left online. There was also a delay on my order that well exceeded the estimated delivery date so giving a 3 star rating.

Ordered online goods on the 30th of March. Package has been sitting, according to the website links, on the loading bay since the 2nd of April.

Its now the 18th of April!!!!!

I have phoned, emailed Rebel, Shippit and Toll 10 times, no answer no response no update.

Never again!

I ordered some gym weight plates . After 10 days sent messages that cancelling the order. How stupid it is ? Totally disappointed with the way have been treated. Why it tooktooo long ?

2 weeks ago i tried to make an order on your website using 2 gift cards ( 50$ each)+ 33$ from my credit card.
Although The payment went wrong, you've charged both the money on the gift cards and the money from my credit cards. I've been sending you several emails and calling you... No response.
I'm highly disappointed.

I ordered three things. One turned up damaged and the other two items never arrived. Rebel do not pick up the phone and never reply to emails. I am filling a complaint with fair trading.

I bought 3 different products online, 3 separate deliveries as they were coming from different warehouses and that is fine. however one of the items had to be delivered 3 times (even though it is a third party but still part of the experience).

When i finally received the item i was waiting on... it was missing a main part so i could not even use it!!!! customer service apparently is closed no store can help me cause i bought it online so i am stuck with a $180 worth of a product that i cannot use

I ordered 3 items & received 1. I called Rebel & was told the items could be sent to any state before it gets to the customer. I was told one item was in QLD &on its way but she couldn't find my last item or could be out of stock. She finally said she found it in Melbourne but didn't know when I would receive it. I now can't get anyone to answer my phone calls & they won't respond to my emails. i wouldn't advise ordering anything from Rebel.

After 2 weeks of waiting, wasting hours and hours with their customer care center and even being promised by their team leader, I received an email saying "Due to an unprecedented demand for the product we have been unable to fulfill the items in your recent online order and refunded your account". Really?? Where is your professionalism? Why did you accept my order if you didn't have the stock in the first place?! Why did you promise my item will be sent but there might be some delays then cancelled my order?? This was my first and last time dealing with Rebel Sport and never again!!!!!

I ordered a pair of sports shoes online. They were available at the Coomera store. I mistakenly chose click and collect instead of delivery. So I phoned the store and explained the problem. The man I spoke to - I wish I could remember his name because he was so helpful - said not to worry. He would send them to me on the Sunshine Coast. I had the shoes within 24 hours. Best service I have had in a long while. Thank you Rebel Sports. Well done.

Absolute nightmare, slowest dispatch while charging a lot for delivery.! Don’t buy if you want something in the next month cause you won’t get It!! No one answers the phone! Horrible company, never buying anything again from Rebel!!

Overall a pretty disappointing experience but in the end I received my order. It took 5 weeks. I would recommend that certain types of orders should not be shipped separately. Even with the Covid situation, this is really too long to wait for a product. Rebel has sent me a replacement while Toll are still searching their warehouse for the missing item so I am happy to finally have it. Hopefully this was a one-off bad experience.

Dispatch takes too long and items come in several packages. Not really ideal from a customer perspective. This should be advised during check out time that there is an unexpected high volume of online orders hence a delay in dispatch and delivery as well as multiple deliveries.

Item was not delivered on time despite being charged a ridiculous shipping fee. No adequate communications from the team and they don't pick the phone up. Never again will i shop at rebels

Paid a deposit on a Cadence u2.9 exercise bike on Saturday 28 March 2020 and was assured it would arrive in store no later than 31 March 2020.
Spoke to Store Manager this morning and asked for a delivery time. He mad a phone call then said it should arrive in a week or so.
I asked for an alternative product for the same price. he offered me floor stock for an additional $200.
I asked him to match the price of the item i had ordered. No way he replied.
"you can have a refund or wait for the product you purchased".
Disgusting service from an Australian Company.

I purchased this for the cabinet and not the dartboard, as I plan to purchase a higher quality winmao dart board. Out of curiosity I tried playing with the provided board and darts, lol, they are really bad. The Board does not heal at all when removing the darts, and it already had holes in it before i took off the plastic wrapping. Do not purchase if you expect a quality board, however the cabinet is good.

Ordered online 14th feb for birthday present required 22nd feb. An empty box was sent with watch manual and nothing else. No help from online team emailed no answer eventually rang and was directed to local store for them to sort out even though i told lady the store don't stock the item. I finally end up having another sent in unsealed box (although intact) but delivery to late. Again contacted online care team to return for refund but no answer. The watch was 1200 dollars and is no use to me whatsoever and now nothing from customer care. By far the worst service i have encountered.

Each time i come to this shop the assistants are nice and helpful .The service that provided in the stores is excellent and cashier guys make my day.The quality of sportswear and shoes i have bought so far always met my desires.