The front wheel of my reid bike was stolen this evening after I stupidly left it unlocked for the first time. Thankfully the Reid Sydney store opens till 7 and I was able to get to it to get a replacement as I need the bike for work. The service was incredible. Mandy was sympathetic and so helpful. She ensured I got my wheel replaced, gave me a terrific discount and threw in an extra bike chain for free without me asking to ensure this never happened to me again. I was so impressed not just by how well they looked after my bike but also me as a customer. I walked in feeling really down but left believing in humanity again. Had to share my experience.

I bought a Ladies Vintage 7-speed from the Glebe store last week and have ridden it almost every day since. The lovely people at the shop (Mandy, in particular) were very helpful and patient with all of my amateur questions. I changed my mind on the colour numerous times and when I finally came to a decision Mandy went to great lengths to ensure I could take one home that evening (even though it was a Friday and almost closing time). The man at the register even offered to help put it in the car. There are so many nice colours in the ladies bikes...it is almost impossible to choose. So far I have not had any problems with the bike itself. Highly recommended!

I cannot recommend Reid Cycles at Glebe more highly. Their service is friendly, efficient and they are simply lovely to deal with. [name removed] assisted me with my enquiries and she couldn't be more helpful. I purchased a ladies vintage classic. So if you are thinking of purchasing a bike from them, go for it.

Ah-Mazing! At the Glebe store, best service I've ever had and satisfied with the Harrier bike.
The cute English accent Asian girl was fantastic. I definitely recommend this shop, and everyone who has seen the bike instantly knows the model (weirdly). I feel like going back and buying more stuff, even though I don't need anything. The only downside is that now I just seem to roll everywhere and hardly pedal, seems like cheating.
No fuss, good bike,
Too many other customers.

Must share how happy I am with help received over the phone at the Sydney store (from 3 separate staff members I might add - all were great on each occasion I called).
I live a few hours away so relied on a few questions to be answered to finalise my decision. Even during a highly busy time (due to current sale) the staff were so friendly, took the time to help and were extremely thorough with their answers.
I have now placed my order this morning and am looking forward to receiving it.
Also must note website is great. Great pictures and info and an easy system to order with. I would have ordered directly through website but staff were happy to help over the phone.
Such a pleasant experience.

I have purchased a Falco Elite and then a further 2 ladies vintage bikes for my wife and daughter. The service at the Brisbane store is fantastic.
All 3 bikes have been great and good value for money. I would recommend Reid to anyone that is looking for a great bike without spending a fortune.
Value for money

Was served promptly when walked into the shop although it was a busy afternoon. Was assisted by a very helpful (lady) sales staff member which more than answered all my questions. Although there was no stock of the model and size of the bicycle available, was given a time frame when new stock would arrive.
Contacted and informed when stock arrived the following week. And was readied for collection in a short time.

Recently purchased a mountain bike and ladies vintage bike for myself and my wife from the Balcatta store. We are very impressed with the quality of the bikes considering the price. Then purchased a baby seat to go on the back so we could take our 2 year old on family rides. After a month of riding everything is great. The salesmen were knowledgable and helpful without being pushy. Overall we are extremely happy with the whole experience.
Price, quality

I ordered my bike part 1 month ago, still waiting on it today.

They put it down to the courier not being able to deliver it and sent it back to the warehouse, when i had clear instructions given to deliver it to the manager.

I was also not told about any of this to help fix the problem, until i waited 1 week and then contacted the store to find out where it was.

If you buy something from here better off going into the shop getting it yourself. The courier clearly cant read instructions or make a call to the manager to let them know they are at the door. Utterly useless.
In australia
courier useless, customer service poor in fixing mistake

Great bike shop, staff where very helpful, the guy that severed me seemed to have a passion for bikes and wasn't there just to sell and get rid of me, i wasn't looking to spend to much money but i still wanted a good road bike which is reliable, as i've decided to ride to work and back mon to fri which is about 10 kms from home, anyway i ended up purchasing an osprey and i absolutely love it, i also ended up buying a few accessories including a speedometer which they installed for me, i thought the accessories where already cheap compared to other places but they ended up giving me a very good deal on them which i was extremely happy about.
Inexpensive, reliable, great staff

Just visited on Easter Monday. The shop was busy but the service was good. Having read comments below I was pleasantly surprised. They could have had more staff on given there was a sale, but otherwise excellent, we took the bike away with us, no need for assembly at home

I bought a new bike from Reid Cycles in Glebe, Sydney. I ride everyday so need something solid. The guys there were super cool, let me try the bikes and helped me pick the best bike for me, which I Love! The cruiser is so much fun to ride, light, and easy! It looks cool too! I would definitely recommend this bike and this store! Very good prices too. The best I found in Sydney.
Good service, good product, good price

Received a Reid's Vintage Ladies six-speed bike for my birthday. The first time I tried to ride it, they had assembled it wrong and the brakes were pinching on the tyres. The second time I rode it, the metal cover that protected the chain literally fell off. Tried to ride it again today and the tyres are flat? No idea why, I've only ridden it twice on the footpath and it's kept in my garage...

I've recently moved to Perth for work, and I thought it would be a good idea to buy a bike to explore my new city, my brother bought a couple of bikes from the Brisbane store last year, one for himself and a lady's bike for his girlfriend and they both love them. He told me there's is a store in Perth, so I went to have a look, all the bikes looked awesome and some where really quirky, though I didn't have a clue what to get as I don't no much about bikes.. the staff where extremely helpful and I ended up buying a city 2 which is awesome! its a great road bike and its really good at handling light off road tracks, so it suits me really well and it will be an excellent tool to use to get in better shape.
Inexpensive, great for fittness

Thank you to the team at Reid Cycles in Glebe, Sydney. Very helpful dudes and they knew their stuff. Arrived close to closing time and they sold and customised my bike at a good price until well after the closing time at 7pm. Would highly recommend this bike shop to anyone.
Good bike with great service