We bought 2 ladies' vintage bikes from the Reid Cycles store in Glebe, NSW and we can't be happier with our bikes. We were served by Ben, who helped us with everything from choosing our bikes to installing our bike rack onto the back of our car. Thank you Ben for your patience and help! We will definitely be coming back to the store for more accessories.

I bought a Reid Griffon road bicycle about one month ago and I was satisfy with the customer service from Mandy and Josh from the Parramatta Road store. I recommend the service. The quality of the product is good in proportion of the price, however I got some difficulties with seat adjustment, it moves every time I adjust it again. Far from that everthing good.

Just had a great experience at Reid store Camperdown on Parramatta road. The staff there were very helpful and obliging. There was no pressure to buy just helpful advice. I bought 2 bikes and wanted one stored till Christmas but they wouldn't do this as they had limited space available. So have to find somewhere to store it till Chrissy. A riding review will follow after Chritmas.

I went to buy a bike today at Reid cycles in Sydney after not having owned one for decades! Despite me knowing nothing about bikes, all the staff were very knowledgeable, and explained things in a way I could understand in a non-patronising way. They were friendly and helpful without pressurising, and even gave out little toys and stickers to my kids. I am very pleased with the bike, which suits me well. Their advice on the care of the bike was invaluable. I would be very happy to recommend Reid cycles to anyone.

I'm a huge fan of my Harrier single speed bike, and Amanda in-store is just the bees knees when it comes to customer service.

Hey Peeps!!! We have just purchased two excellent Reid bicycles and was very well assisted by your customer service team. They was so helpful and able to answer all our questions about the best bicycle option for us. We would like to express our appreciation for the excellent service provided by staff. We are very happy with our bikes. We went to Centennial Park to ride our new bikes and we have enjoyed every moment in that beautiful and sunny day.
Thank you Guys so much for the great product, and more important, thank you for the outstanding customer service. We will strongly recommend your company to all of our friends.

Cheers

We dealt with [Name Removed] at the Sydney Store. My husband had ordered 2 ladies bikes from her over the phone. We were not from Sydney and had traveled quite a distance to pick up our bikes on the weekend. She could not do enough for us. The store was very busy when we were there but she still took the time to be friendly and informative. We were supposed to receive free lights with our bikes but the store had none left. Mandy said she would happily post them to us because we lived so far away. We love our bikes. Brilliant!

Bought two bikes form here - ordered over the phone and went down the next day to the Sydney store. it was obviously very busy but the staff were very helpful and juggled all the customers well. Had to wait about 20 mins to get everything sorted but it was worth the wait. They was particularly helpful and 'on it'

I bought the bike 6 months ago, really like it. However the customer service I experienced today at Perth store was terrible. I was trying to do my first after sale service and realised I should have booked in before I come. While doing a booking, the staff was very rude. When I asked whether he wants to see my membership card for the booking, he replied "Oh do you have a membership? I don't". When I asked for the available time, he said "any" but was laughing at me when I was trying 9 in the morning as they open at 10. I believe I would go somewhere else for my future purchase.

After reading all the great reviews I was really excited to go and buy a Reid bike, I was so dissapointed in my experience at the Parramatta Road shop. On entering the shop I was walking around a little apprehensive as there were so many bikes. Nobody approached me so I went over to the counter and asked for help, the young man looked up and said 'you'll have to wait for about 5 minutes', once he came over to assist, I felt like I was back at school, don't sit on that bike, don't do this, don't do that! I stepped on the platform yo have a look at a bike, he rudely turned around and said, ' I don't think that platform was made for people to walk on it, do you?' I ended up buying a bike but certainly not because of any great service!

I've been in reid cycles in parramatta road yesterday and was was fascinated how nice they are. The staff was really kind, they helped me a lot and they let me know about very nice offers and discounts. I bought my bicycle ($248) and for $299 they gave me, helmet, basket with a liner, lock, pump, light (i could choose the ones i like). They did an amazing and very fast job. I recomend everybody to pop around there and have a look.
Thank you reid cycles! I am more than happy with my new bike!!!! You made my day and my life in sydney!!
Cristina.

I went into Reid cycle on the recommendation of a work colleague. I have not ridden for over 25 years, but have decided to take it up again.
Mandy was spectacular in her service. She helped me choose the right bicycle for my needs, and helped me accessorise it so it would be practical for me to carry my products to work.
I was thrilled with the entire experience, and am very excited about learning to ride again, and this is, in great part, thanks to my purchasing experience.
Friendly service and great enthusiasm within the job
Absolutely nothing!

Had a great experience in store with the friendly and helpful staff. They were always patient with my questions and I could tell that they were passionate about their job. They tailored their recommendation around my needs rather than choosing the best/most expensive bike in the store. Most of all, they understood that as a student I did not wish to leave the store with a $1000+ bike.
I would highly recommend!!
Inexpensive, Friendly service, Free extra accessories.

We decided to buy a mountain bike for our son's birthday. Identified what we wanted online and went to the Brisbane store to have a look. The right bike was in stock and was on sale. 15 mins later had the bike on the back of the car and on our way home. Good service from staff. Only minor issue was the person checking the bike before giving it to us forgot to put the free bottle holder on the bike and we didn't realise until we got home. They also threw in a free pump, lock, lights and water bottle holder and bottle ( which was left at the store). Recommend you check their bikes out.
Good price for what you get, efficient service

I ordered a Reid City 1 commuter bike online a couple of weeks ago, with pick-up from Melbourne Store. I misread the email and arrived to pick it up before the bike was ready to go. Rather than send me away, the nice guys at the shop went out the back, found a bike and assembled it on the spot for me, and I was able to ride home that night. I've had the bike for a couple of weeks now, it's perfect for my cross town commute and it handles well with a fully loaded pair of cheap pannier bags on the back.
Good value commuter bike, helpful shop staff, free first service / tune-up.
The mudgards make using my apartment's wall-mounted bike racks difficult

I went to Reid Cycles to get a new bike and the place was absolutely spotless clean. The staff were really friendly and had lots of patience with me. The service was a little slow in the beginning but we only had to wait a short while before someone got to us. A lady by the name of Mandy served us and she took the time to teach me how to look after my bike and how to use the tools she gave me.

All in all, it was a really good experience and i came away with an amazing bike
great bike, good service, friendly staff

The front wheel of my reid bike was stolen this evening after I stupidly left it unlocked for the first time. Thankfully the Reid Sydney store opens till 7 and I was able to get to it to get a replacement as I need the bike for work. The service was incredible. Mandy was sympathetic and so helpful. She ensured I got my wheel replaced, gave me a terrific discount and threw in an extra bike chain for free without me asking to ensure this never happened to me again. I was so impressed not just by how well they looked after my bike but also me as a customer. I walked in feeling really down but left believing in humanity again. Had to share my experience.