After recently purchasing a Reid Cycle through a third party seller (Never again), I contacted Reid customer service regarding the bike as incorrect accessories arrived and I had a question regarding the price.
Joseph in customer service went out of his way to assist me, ensuring the staff at the Melbourne store knew I was coming in for my bike build and ensuring they knew exactly what was needed.
When going to the store the staff were extremely helpful and friendly. They went out of their way to assist me, showing me how to attach the new bike carrier I purchased for my tow bar etc.
This has been one of the best customer service experiences I have had in a long time.

Having recently relocated to Brisbane from Sydney. My family and I decided to make use of Brisbane's wonderful cycle network. Quite by accident we happened upon REID cycles Coorparoo store & decided to take a look. What a wonderful surprise it was to find a business that still believes in excellent customer service, great product and all without the exorbitant price tag! I highly recommend REID Cycles to anyone that is looking to purchase a new bike or related products.

Assembling my wife's Vintage Women's bike I ended up having a minor issue with a screw in the frame. The Head Office support was absolutely top notch, I was asked to bring the bike in (or post it back, but the former was easier for me) and it was swapped over for a new, assembled bike. While there I decided to purchase a second bike, just because of how great the experience had been. The Melbourne Sales Assistance was extremely helpful and great to deal with, and the bikes both my wife and I rode away with have been great to ride around on. We're from the Frankston area, and the trip into the city was easily worth it for both the customer service and the products themselves. Can't recommend Reid enough.

I ordered a bike during the boxing day sale from reid cycles Adelaide. I paid the full amount on the day. They told me the bike will come by mid january the latest. Called them up many times, poor customer service! its been more than 3 weeks overdue, and they keep saying "sorry, it's not our fault, another 2 more weeks", every time. They forget what the order was. They dont keep there promises seriously, very disappointed with their customer service. I wouldnt recommend anyone to buy from here.

Owned the bike for less than 3 weeks and the pedals almost fell off. Loose to the point of no traction could have seriously hurt me or worse. Customer service was none existent not even an apology, they offered to post me a new crank! Took the bike back got a refund, I was told by the mechanic that the are built on a production line and it wasn't their fault, take some ownership mate really! Micky mouse bikes shoddy workmanship and even worse customer service! I could go on but I will leave it there you have been warned!

Paid well over $350 for a service on a two year old flat bar road bike (not reid). Had put bike in as it was a convenient location. As I rode away, noticed the gear indicator was missing. Two days later, had flat tire (slow leak) that I suspect was there at the time of service. Manager very very rude.

I went in to the Sydney stores a couple of times before deciding on two bikes for my bf and I. Everyone has always been happy to help. The store can get very very busy at times but as long as you're patient and willing to wait, they'll give you great tips. Just received the bikes on Monday, put them together but wasn't sure of the safety so took them back into the store. The guys at the workshop were happy to check on both bikes for us and they did it within 20 mins. While they did this, we looked around Mandy helped us collate the rest of our accessories together. She was super friendly, recommended a great deal and we walked away very happy. I would recommend to nay of my friends.

Massive thank you to Reid for doing their best to repair my bike. At first I was I concerned at the length of time it was taking to fix but found out that it was because they had to order in some special parts. It is now working better than ever and I am very happy with it.

They have great mechanics and kept me updated on the progress all the way.

Reid Cycles is the best Bicycle store to deal with, such friendly staff that always go out of their way to help.
I bought my partner a bike when I got it home after 2 days he wasn't to happy with the style, so we took it back they automatically exchanged it with a friendly smile.
I have never experienced such a warm loving family store, would recommend buying your next bike from Reid Cycle 56 Parramatta Road Sydney NSW
Regards Pauline Short

February 5th 2018 Update: No longer in Parramatta Road

Just letting those who do not know this shop has closed down but have reopened in Newton in Sydney was sad to see the big one gone.

Picked up a bike that was my christmas present from the new store at bowen hills and was served by mandy. They were so helpful! They even helped me put it in my tiny car!
Above & beyond!!
Will definitely be going there for any future bike related purchases!

I bought a red vintage style ladies bike from Reid's the other day only to find exactly the same style bike at Kmart for $100 cheaper. The guy there told me you won't find them anywhere near his shops price in Melbourne. What a joke. Very unhappy!

We bought three bikes on the weekend in readiness for casual Summer cycling and I can't believe the value of these bikes! The vintage ladies bikes came in a package deal with helmet, light etc. Depending on the bike they have different package prices but all were really reasonable, particularly when we are not avid cyclists but just wanted something to get around on.

The only downside was the Melbourne store was absolutely packed! It meant we waited a while for service but, the number of customers certainly made me feel comfortable that we'd made the right choice.

Thank you so much to mandy and holly for being patient in answering all my queries. I really appreciate it. You got yourselves a pat on the shoulder. Good job guys and keep up the good work.

Bought a Condor bike & Vintage ladies from the Reid Glebe store and have since been back a few times for accessories. Love these guys, excellent service and great prices.