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Reid Cycles Physical Store (page 2 of 11)
Sydney, North Melbourne, Perth, etc...
FredSydney
- NSW, Sydney
- Verified customer
5 stars to the bicycle - 0 stars to the people who work for REID (Sydney)
Picked up the brand new bike, had 2 major issues while riding back home. I went back to the shop the same day, but the mechanics did not give damn. I fixed the bike myself. Wrote to REID about the issue, no damn was given.
I find it really funny as I went to the GIANT shop (Clarence Street) for a consultation, while speaking to the guys at the workshop, I was told that the mechanics at REID are not famous to be up there.
By the way, the bicycles are actually really good for the price you pay!
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AshBrisbane
- 3 reviews
- 6 likes
- Reid Cycles Physical Store
- Verified customer
It is almost one month now we haven't received cycle
We have ordered two cycles. It is almost one month over. We got one cycle and store was quite confident of getting us cycle within one week. It is now more than 3 weeks we haven't received.
Moreover every time we have to call them, they are not even courteous enough to give follow up call.
Every day my wife has to spend almost 7 dollars on transport, we deserve compensation and when we asked for it, he was very blunt in saying he has given us the best deal. We spent almost 120 AUD on transport so far which we could have saved if we purchased ...Read more
1 comment
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- WA, Perth
- Verified customer
Love my bike
I bought my Reid Falco Advanced six months ago from the Perth store. Since then I have clocked up hundreds of kms on it and its never broken a sweat. For $700 it came with Shimano 105 gearing - couldn't get better value for money anywhere. I have taken it for servicing several times (which was free) and the staff have been sensational. As a newbie cyclist when I bought this I planned to go buy a fancy more expensive brand bike if I enjoyed cycling but now I'm looking into one of the Vantage series Reid bikes just for the value for money and service that comes with it. Would recommend 10/10.
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Michael LarcombeHobart, TAS
- 2 reviews
- 2 likes
- Reid Cycles Physical Store
- Verified customer
Return Customer, yet another quality product and brilliant service
I've been a customer of Reid for a number of years now, having purchased by first Harrier Fixie at the Coorparoo, QLD store. The bike served me well as a casual cruiser, and re-ignited the childhood obsession I had with cycling.
I've taken to restoring old Repco and Malvern Star road bikes in recent times, and I am a regular customer of the Reid Fortitude Valley store. The staff there are always very knowledgeable, and more than happy to help out with recommending parts to fit my old cro-moly frames that are some 30 years old. They've also s...Read more
orted me out with components for a full fixie conversion of an old frame I sourced, and they stock very well priced tools and grease/chain lube/consumables. Now I've utilised Reid's online store, and suffice to say the service is just as fantastic as in-store. I took advantage of their recent sale and purchased a Reid Aquila STI road bike, figuring it was time to step in to a more modern road bike. The bike itself is brilliant for the money, and whilst it incorporates Tourney and Claris entry and lower-level Shimano components, the value for money and ease of assembly is unbeatable. It was shipped from their Melbourne warehouse to Brisbane in a mere 2 days, and I've just finished my first ride on the bike. I fitted some Continental puncture-resistant tyres in place of the Kendas out of personal choice, but I'm very happy with what I've received. I'm about to try mountain biking, and currently considering their range. No doubt I'll also look at stepping into a higher end bike in the future, and Reid will be my first stop off. Keep it up guys, cheers.Similar opinion? Write a review on ieatwords.com.au!
HBadger
- 2 reviews
- 2 likes
- NSW, Sydney
- Verified customer
Great Product. Service could be better.
I was looking to replace my aging dual suspension Mountain Bike. I posted on some MTB forums and was given a link to the Reid Solo 360 Hard Tail Mountain Bike.
I did some research on the Solo 360, the specification looked great, XT gear throughout and internally routed cables caught my attention. I have ridden quite a few bikes recently looking to see what was out there at my price point and this bike was high on the list.
So I decided to head down to Reid Cycles on the weekend arriving Saturday at about 11:30am. The place was busy … tha...Read more
t is a good sign and to be expected. It took some time but I was served by a friendly member of staff soon enough. I enquired about taking the 360 for a test ride, I was then advised by the staff member whether I could come back mid-next week as the demo solo bikes did not have pedals. When I advised the staff member I had come a long way and was looking to buy the bike today, the staff member obligingly had the pedals attached. I took the bike for a test ride and all went well except for a dropped chain which I put down to cable stretching. I liked the bike, it is exactly what I wanted. When I returned to the shop the staff member assisted me with the purchase after a reasonably lengthy wait. During the period I was trying to purchase the bike, the sales person proceeded to continue to serve and answer questions from other customers leaving me waiting. Had I not liked the Solo 360 as much as I did I would have at that stage simply walked out. However I was committed. I found this whole experience really odd, I have not experienced this type of customer service for some time. Maybe I am used to service by big bike companies like Trek who take great care to make such a significant purchase such a positive experience. I appreciate the shop is busy, it was clear the shop was understaffed and the sales person was doing his best. However when a customer’s turn comes around the customer is deserving of the sales staff member’s full attention. So I paid the full price and because I had no racks on the car I asked them to store the bike overnight. The next day my wife went to pick the bike up as I was unable to do so. My wife asked the sales staff member if the bike was brand new and not a floor/demo model to which the sales person stated yes it was new and not ridden previously. My wife is very astute and proceeded to take the time to inspect the bike, after all this was not a small purchase for us, while the bike was good value for its price, it was by no means cheap. My wife soon found a bunch of scratches and minor damage to the bike, it was at this stage that the sales person admitted that maybe a few people had indeed ridden the bike to demo it. The sales person then sourced my wife a new bike.1 comment
David F.Reid Cycles
Hi HBadger,
Thanks for taking the time to share your experience with us.... Read more
We're really proud of the Solo 360 so we're stoked to hear it met your expectations. I would say that this bike will serve you well for a long time to come. In regards to demo bikes, we don't have demo bikes due to the size of our range and the amount of stock we'd effectively have to write off as a result. We do operate very differently from some of the larger brands like Trek that have much larger margins in their sale prices to allow for demo bikes. Large costs also means less people through the doors which does allow for more time per customer. Having said that your experience is less than acceptable. We'll be speaking to our store team to ensure they're not trying to juggle too many people at once and to remind them that they should be serving people in turn. I'm happy to hear that a new bike was sourced for you given the superficial damage on the floor bike. I sincerely hope that the bike is bringing you a lot of good times. If you'd like to discuss things further, please don't hesitate to contact us. Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
SabrinaSydney
- NSW, Sydney
- Verified customer
Never again
I have never written an online review of a product before, this is the first time I have felt so infuriated by a product or an encounter with a company that I felt compelled to do so. Also, my personal experience with Reid has led me to believe that this product simply isn't safe. It has put my life at risk 3 times now and I cannot believe that these bikes pass any safety standard in Australia. I would strongly recommend anyone looking to buy the vintage women's bikes to look elsewhere. Similarly I would not feel comfortable buying a product fr...Read more
om this company for my children, I feel it is simply too great a risk. I am going to attempt to explain my experience with Reid as briefly as possible but this will inevitably be a long post because the issues I have had have been numerous, ongoing and long winded. This is the second bike I have purchased from Reid - I was a return customer. The first one was also a women's vintage of the same price range. I bought it back in 2011 when Reid opened a store in Newtown, Sydney. The two guys working there were helpful, patient and to be honest a real delight to deal with, I cannot fault their customer service. It was the first bike I'd purchased in Australia. I've lived in Europe and owned second hand bikes there, all of which have required little maintenance. Given I wasn't sure how I'd take to Sydney roads I didn't want to invest too much in a bike. Although it had its limitations I was happy with the bike I'd bought. So far so good. Some years down the track the bike was ruined while a friend had borrowed it and for the price of repairs I decide to get a new one - same company, same style, same price range. At the time I remember going into the store in Glebe, Sydney and while looking at the bikes my gut instinct was to look elsewhere - it was clear that the quality was not as good and this was also when I had my first encounter with the manager at the store. I would happily have not bought the bike simply to have avoided having to deal with this person, I can't emphasise strongly enough how negative my experience has been and how poor his customer service is. On this occasion, I asked him a few questions about the bikes and he treated me with utter disdain. I could feel a sublimated eye roll with ever question I asked - I felt as if he preferred I not be there at all, as if I weren't welcome. As a woman cyclist, this is particularly upsetting to me given the innumerable conversations I've had with women about their insecurities in these male dominated spaces and how this contributes to their fears around cycling in Sydney. But despite my gut instinct I bought the bike - it was largely laziness - I knew there was much better out there but I just chose the easy solution and this was in my price range.Similar opinion? Write a review on ieatwords.com.au!
Bike ok. Missing and defective parts. Poor customer service.
Bought the Vintage Ladies Classic Plus 7-speed from the Perth (Balcatta) Store and it is a nice looking bike and overall quality is good for the price. However, on getting it home, I noticed the crank nut covers were missing and the foamy material in the right-handlebar grip had perished and you could feel the handlebar through the grip - something I hadn't noticed in the store since I was mainly focused on testing the brakes and gears and safety-related aspects.
No problem, or so I thought. I contacted the store the next day and explained ...Read more
the problem and was told to bring the bike in the following week and the mechanic would replace the parts and fix any other problems. No need to book it in, since it was a relatively simple task. So far so good. Until I actually brought the bike in the following week and the staff told me I should have booked the bike in if it was due for any mechanical work. So I had to explain the predicament all over again before being told curtly to, 'Take it over there then' - there being the service desk. Once I got there, and waited a while, I was told there was nothing wrong with the grip, it was the result of the padding getting squashed when it was transported, flat packed, to the store. It should puff back out after about a week, I was told. As for the crank nut covers, well I might as well have asked for a kidney for the look I got! 'How many do you want?', he asked me (??) 'Just the two,' I replied, 'that's all.' Begrudgingly, he went off and found me 2 replacement crank nut covers - he even popped them in for me (!). What I object to is not the bike, as overall it's actually pretty good for the price. It's not even having the missing / defective bits - you're going to get some issues if you pay less, and well, buyer beware, I get that. What bothers me is being told on one day there's no problem, just bring the bike in, and then to be told the opposite once I've made the 1-hour round trip to the store. If you really want to say no, just say so! Don't make me come all the way there and then change your mind. AND whatever you do, don't talk to me like I'm asking for something you didn't already agree to in the first place! (Incidentally, the handlebar grip has not 'puffed out' as described, It is still as it was, and it has been nearly a month.) Needless to say, my servicing dollars will be spent elsewhere ...1 comment
David F.Reid Cycles
Hi Andrew,
Thanks for sharing your experience with us. I am sorry to hear of your treatment at the Perth store, it certainly doesn't sound like we've met our aims of providing exemplary customer se... Read more
rvice for everyone who visits our stores. By your account we've fallen well short of that and I apologise for any distress that may have caused.Similar opinion? Write a review on ieatwords.com.au!
DazAdelaide
- SA, Adelaide
- Verified customer
Adelaide store and my Granite purchase
Big thanks to the Adelaide Reid team. I've visited the store 4 times over the last month, as well as several other dealers. All staff I dealt with were very helpful. This lead to 5 test rides over two days (thanks to the female staff member for her patience!!), and then the decision to buy the Granite. The bike I was going to take had a very minor issue that I could have lived with while the bike was being broken in, but the team built one for me out of the box within 24 hours, and on a busy long weekend. Picked it up today and gave it a reasonable run. So far so good. Thanks team.
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Steve OMelbourne
- VIC, North Melbourne
- Verified customer
Reid Xenon Mountain Bike
Bought this bike recently and had a great experience. The guys in the store were really helpful and knew what the were talking about. They didn't try to sell me anything - just steered me in the right direction based on what I needed the bike for.
Great work.
PS the bike is awesome!
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CraigPerth
- 2 reviews
- 7 likes
- WA, Perth
- Verified customer
Poor after sales service
Bought a Falco road bike online that was delivered in reasonable time, noting that it was just before Christmas. Took the bike to the Perth store where I was told it would cost $35 to set up the bike. I queried this as it states online that all Reid bikes would be assembled free of charge at Reid Cycle stores. The guy told me that I would have to pay the fee, as I had assembled it myself. All I had really done was fit the seat pole and front wheel and straightened the handle bars. Came back to collect the bike three days later and another shop ...Read more
assistant was also equally rude. I intended on purchasing $300-$400 worth of cycle accessories including shoes and helmet but after dealing with two rude staff members, I decided to take my business elsewhere. Never to return.1 comment
David F.Reid Cycles
Hi Craig. Sorry for any confusion but our website promises free assembly of bikes purchased/collected in store. Bikes purchased online and delivered to your door come free of charge to you (we bear th... Read more
e cost of this shipping) - but we have never included assembly in addition to this. We work on very tight margins to offer the prices that we do so cannot include free shipping and then pay a mechanic to build the bike for you. Thanks, DavidSimilar opinion? Write a review on ieatwords.com.au!
- SA, Adelaide
- Verified customer
Great Product for the Price Good after market service
Bought a Osprey Elite 2016 Model Road Bike online off Reid. Rang the store about two days later to see how long my click and collect would take to be told that it probably would take another 6 days to my disappointment. The girl there though popped me on hold and went for a look around and found one already assembled in the store and said I could have that one instead if I wanted something ASAP. I appreciate her going out of my way to remedy the longer wait time. Went into the store to pick up the bike, both girls working were personable and he...Read more
lpful. Got the bike home and unfortunately the gears hadn't been properly tuned so the bike wouldn't get into the high gears at all and it would continually slips gears (most likely to being an on the floor bike). Rang the store today and spoke to a nice bloke called Tom who told me to bring it in and they would fix it up right away. I work in retail as a store manager and I know that things don't always go as planned and staff have limited control over material products regardless of their quality. What does matter is how staff handle issues as they arise. In both points Reid Adelaide has gone out of their way to offer me a solution. Much appreciated. As a seasoned rider, the quality of the parts are insanely good for the price. Will be back and will recommend to friends.Similar opinion? Write a review on ieatwords.com.au!
Bill20Brisbane
- 2 reviews
- 1 like
- Reid Cycles Physical Store
- Verified customer
Urban X2 - You get what you paid for...
I bought my Urban X2 about 8 months ago. I use it for weekend rides and the first couple of months it was running well. It is not a quick bike but takes you from A to B. However after couple of months the gears became stiff and the chain started to come off. I got it serviced and got better but noticed this won't last long. Last week the sit holding clamp got broken and got it replaced at not cost under warranty. I would've wished I had spent few more dollars I got a better quality bike.
1 comment
David F.Reid Cycles
Hi Bill20. Sorry you've experienced issues but all bikes require servicing after about the first 3 months when new - this is because the parts bed in. This is the same situation no matter what bike yo... Read more
u buy - Giant, Specialized, Trek or Reid. From now though you will probably only need a service every 6-12 months (depending on use and what care you take yourself like cleaning/oiling the chain etc). Our records show the bike is around 8 months old and was due a service anyway. This bike is one of our most popular hybrid/commuter models and we rarely see any complaints - the drivetrain and gearing is all Shimano Altus which is a very well regarded set for bikes even well above this price point so you should see many years of trusty service.Similar opinion? Write a review on ieatwords.com.au!
- Reid Cycles Physical Store
- Verified customer
Great Customer Service. Value For Money.
I assembled my bike wrong & driving that way caused some damage to the wheel. I took my bike to the store & the cost was $40 to get it replaced as it was out of warranty. I had hardly taken the bike out. I emailed Reid Cycles & had a response the next day that all repairs were done at no cost. The bike is great value for money but most importantly the service is impressive. Thank you again. Great work Reid.
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- Reid Cycles Physical Store
- Verified customer
They won't help you if you don't cough up more $$$ for a NEW bike
Got my bike delivered, the damn thing didn't come with a step by step instruction manual to assemble it. Instead it came with an airy fairy maintenance guide so I spent hours trying to assemble the thing with no clear instructions. It also came with a loose chain which the airy fairy maintenance guide didn't address so I had to take to the store. However when I bought it in they wouldn't fix it without me coughing an additional $50 for a NEW bike which they can't do under consumer guarantees. I asked them to teach me to fix it and they also ref...Read more
used. Had to complain to fair trading. Yep, all for a loose chain. Poor service didn't help either. The salesperson kept running off to serve other people, could not hold a proper conversation with him to address the issue, not that he cared.2 comments
David F.Reid Cycles
Hi Nothappy. This all sounds very odd. Can you please contact Joe at [email protected] (03) 9329 1222 so we can sort through all the issues? The situation you describe is not typical and I can'... Read more
t imagine any circumstances where we would ask you to buy a new bike in order to fix a chain. Please contact Joseph and we'll look into it.You've misread it, it was a new bike, there was no adequate instructions in the manual to fix it and when I bought it in store you refuse to fix it or teach me to fix it without me coughing up $50 for a bike I've never ridden.
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Other Bike Shops
www.amin.vnAU
- 2 reviews
How can the shop staff not know about Special Deals?
Hi,
I bought my Vintage Ladies 7 speed Lite on Sep 24, 2015 from Adelaide shop. As the email from Reid, I was noticed that I would receive Free Deluxe Basket and Liner when buying 7 speed Lite.
But the staff did not know about that and asked me to show where I knew that info. Then I showed the email and they gave me free basket and liner, but when I came back home, I found that the one I got was not Deluxe basket, just the Standard one. I like "big structure" of the style of Deluxe basket (the same Big of 2 rings around the basket) but wh...Read more
ere I live which is 30 mins driving away from the shop, it is inconvenient for me to go back the shop to change. It made me sad as I don't know how the staff cannot know the right info then cause inconvenience for the customer like that. So sad!!! Amin3 comments
David F.Reid Cycles
Hi Amin
Really sorry that the staff were not aware of of the free Deluxe basket offer, we will be in contact with them to make sure that they are up to date with the latest offers.... Read more
If you like we would be happy to send you out the correct basket and basket liner to your home address. To do this please contact the customer service team on [email protected] and direct the email to "customer support member Joseph". Looking forward to hearing form you Regards Reid Customer SupportHi,
Thanks for quick response! I sent email to Joe and he replied that he would fix it for me soon. ... Read more
By the way, I really like the Vintage Bike Lite for Lady, do you have any special offers for me if I buy 2 bikes from you in one week? I'm looking at your Locks, Lights. Thanks & Best Regards, AminThanks so much for your hard work to fix things for customer, Reid team - and especially Joseph in personal!!!
I received the Premium Basket Kit which deliveried directly to our door, just 2 days after. ... Read more
I bought the second bike from Reid and totally felt good with their services! Wish Reid's business will grow up day by day and keep extra value as you have today! Thanks, AminSimilar opinion? Write a review on ieatwords.com.au!
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PareshGreater Melbourne (Metropolitan), VIC
- 4 reviews
- VIC, North Melbourne
- Verified customer
Pleased with the prices and customer service!
These guys can be anyday trusted upon quality. I recently purchased a helmet from the new store at Collingwood and its awesome. The representative was really helpful in making the right choice for me.
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Old ChookHowlong
- 2 reviews
- 1 like
- Reid Cycles Physical Store
- Verified customer
Outstanding customer service & range of bikes & accessories!
It's a very pleasant surprise to find outstanding customer service these days and Reid staff are very friendly, professional and really know their products. Good value for money was just an added bonus.
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Larry DSydney
Great team, great selection of bikes!
Many thanks to the team at Reid. They were super helpful in helping me pick out the right bike for what I needed - and of course they are the best value in town! have a great day guys!
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jdcessnock
- 5 reviews
superb service and great bike
after retiring from road racing after over 30 yrs (and gaining a few kilos) I thought it was time to buy a bike. just a bike, no clipless pedals or exotic materials but instead a bike I could just hop on for rides with the partner and children to the park etc. the net lead me to reid and what a happy occurrence that was!
I ordered a vintage roadster and within just a few days it was delivered. it actually got delivered the same day that I got an email from reid telling me it was on its way.
easy to assemble and ready to ride in no...Read more
time (admittedly I have some experience of working on bikes but I still believe that this would not be past someone of only average spanner skills provided you have a 10, 13 and 15mm spanner and a set of metric allen keys) the bike is basic but appears to be of a high build quality and the paintwork is excellent. the groupset is an economy item but shifts easily and in my case required no work out of the box except some lubrication. considering the price is less than 1/15th of the amount I paid for my last race bike I simply cannot speak highly enough of this bicycle and because of this bike and the speedy service I encountered from reid my partner decided to buy a ladies 7spd royale.Similar opinion? Write a review on ieatwords.com.au!
treehugSydney
- 2 reviews
- 12 likes
- Reid Cycles Physical Store
- Verified customer
Everything fell apart in less than 6 months!
They don't deserve even one star! The bikes are cheap crap and the service is horrible. We bought 2 bikes one for me and one for my husband. We rode them few times and since the first ride parts began falling off, the breaks were not working properly and the gears were not shifting correctly, there was always some cracking sound. After few months everything began to rust, and i mean everything even the parts that are covered in chrome and should never rust. So we rode them not more than 10 times, we kept them undercover and and after 6 months t...Read more
hey could not be used anymore. We took them to the shop as they were still under warranty, but they guys in the shop in their regular rude manner said that we'll have to pay for all the repairments and spend over 200$, because they blamed us that we have not looked after them! Really?? I believe a bike should last more than 6 months, and while one should take care of it, this is not a baby that you keep in perfect conditions. Sometimes you ride and it rains so the bike should not get rusted and the gears and pedals should not fall apart and break after few rides, if it was a good quality bike. But they know how crappy their bikes are so they blamed us and on top of it wanted to charge us a fortune to change the gears and the chains. What a scam! Don't buy from this company! Horrible qualitySimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Suffi A.asked
Do you offer full assembly of a bike if I were to purchase one in person from a physical store? I am pretty sure I can follow your pdf guide but the gear and brake installation part just unnerves me and I'd rather have someone pro do it for me. If yes does this post-purchase service come with extra fee?
No answers
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Ash
I got cycle finally but it does not change my review. I would have appreciated if they were apologetic about the whole scenario. I do deserve compensation for their miss but forget about compensation ... Read more
they are not even apologetic about situation. As stated earlier they never called me up and never sent me message we had to call them and we were told it is ready since 1 week. Unfortunately I have to leave with them but I heard good about a different company. It might be worth spending few bucks extra and go with them.