Simple, cheap insurance that protects you, from what could only be described as overpriced repair costs, for extremely minor damage to rental vehicles.
Claim process could use some minor tweaking, but process only took a couple of days once I had all the paperwork. Have added it on a couple of rentals, but this was the first time I have made a claim.

My claim was processed with ease and flawless even through the COVID19 shut down. They kept in contact throughout the claim whilst waiting for the car rental company to provide documents. This was the 1st time I bought this policy but will definitely purchase future insurance from rental.com.

I thought the policy was decent value for money was a much more inclusive policy with a higher monetary coverage then rental car agencies. No hidden clauses and very fast professional processing and payout on my claim.

They charge cancellation fees whereas it is stated in the sell agreement that they don't. They say that they do that because of the covid19 but it is just a theft. They have lost a client and they will loose their reputation. What a shame.

Update : after several email exchanges I have been refunded

I had a minor accident with a rental car. The rental company felt so dishonest, charging every fee imaginable and the repair costs were not realistic. If I had paid 50% more than Rental Cover to insure with them, they would have found some way to avoid covering me in full. Rental Cover paid everything, quickly and in total.

I purchased a policy prior to the current COVID-19 situation. When the COVID-19 situation developed I decided to cancel my travel plans and the policy. Upon cancelling way before the car pickup date they wanted to charge me a $10 (AUD) fee for a $25 policy.

I was very surprised because a cancellation fee is not even mentioned in their own Terms and Conditions. They also make "Cancel at anytime" a big selling point on their homepage. I see this as incredibly deceptive and anti-consumer. I have already submitted a report to the ACCC.

I bought the insurance cover($110) when I booked a car from Rental cover. I came to know the insurance of supplier($43) was far cheaper than what rental cover has charged me. If I buy insurance from a supplier, I do not have to pay the excess($4200).

However, after having an accident, I had to pay the excess as I did not buy insurance from a supplier and it was 4200 NZD. When I submitted a claim, it's been more than 2 weeks and the rental cover is saying they need to get the refund from the supplier, only then they can give me my money back.

I am literally begging for my own money from them.

The claim was relatively easy to lodge, the communication in response was prompt and best of all the claim was paid in three days.
I would definitely use this service again

I would never have expected to have to make a claim, but when someone smashed into my hire car the service from RentalCover was really fantastic. Online process was straightforward. They followed up to make sure I submitted all documentation. The claim was paid in full within two days after I had. They delivered what they promised, and more in terms of service. I honestly couldn't ask for better in such a stressful situation.

No support. There is no phone contact number. When I send an email to RentalCover, I received a reply almost immediately but it looks like that I was talking with a machine instead of a human being. The money was taken out from my credit card almost immediately when I buy a policy but when I cancelled my policy and want my money back I have no one to talk to.

Insurance was not valid at the car rental in Malta. No Support what so ever from Rentalcover.com. i did not get my money back. Would not recommend this to anyone.

We hired a car in New Zealand which we unfortunately scratched - claim was approved next day after claiming and money in back within 3 days - I'm always suspect of insurance companies but now think differently.

I was very impressed with the speed at which my car damage claim was processed by Rentalcover.com. A claim was submitted on Sunday and it was processed and approved on the following Monday. Reimbursement of my claim was processed almost immediately after my submission of bank details. Highly recommend for a peaceful mind when renting a car for your vacation.

Had a minor accident, other than having to gather up a lot of information ourselves from the chosen rental car company, the process was easy and the communication was effective.

I discovered RentalCover and have used taken out cover many times these past 2 yrs. Last trip was first time claim and within 5 hrs of submitting online it was approve with payment in my bank 48hrs later.

On making a small claim. It was handled quickly and professional. Everything well automated. Couldn't believe how quick the money was in our bank. We would definitely use them again.

On making a small claim. It was handled quickly and professional. Everything well automated. Couldnt believe how quick the money was in our bank. We would definitely use them again.

I had an all-inclusive policy to cover my rental car. Had a puncture, paid a machanic to replace the tyre, then on returning the car the rental agency wanted to replace it again (because the brand of tyre wasn't the same..) so was charged by them as well. RentalCover refunded these expenses, within days. It was a pretty automated process, very simple and easy, barely took any time. This is really good, simple, all-inclusive cover that actually pays when you need it. 5 stars!

Rentalcover are cheap because they don't cover the third party damage excess. For example, you make a silly driving error in your rental car and run into a Ferrari causing $20K damage to the Ferrari (plus damage to your rental car). Typically, the rental car's most basic insurance covers third party damage, but has an excess of (say) $2500. That means the rental car company pays for $17.5K of damage, but asks you to pay the excess of $2500. If you take out Rentalcover insurance, they will not reimburse you for that $2500 excess. They do not cover third party damage! They do not disclose this on their 'quote' pages. As well, they are very difficult to contact. No phone numbers or email - just a chat service.