RentalCover.com (page 3 of 5)

On making a small claim. It was handled quickly and professional. Everything well automated. Couldnt believe how quick the money was in our bank. We would definitely use them again.

I had an all-inclusive policy to cover my rental car. Had a puncture, paid a machanic to replace the tyre, then on returning the car the rental agency wanted to replace it again (because the brand of tyre wasn't the same..) so was charged by them as well. RentalCover refunded these expenses, within days. It was a pretty automated process, very simple and easy, barely took any time. This is really good, simple, all-inclusive cover that actually pays when you need it. 5 stars!

Rentalcover are cheap because they don't cover the third party damage excess. For example, you make a silly driving error in your rental car and run into a Ferrari causing $20K damage to the Ferrari (plus damage to your rental car). Typically, the rental car's most basic insurance covers third party damage, but has an excess of (say) $2500. That means the rental car company pays for $17.5K of damage, but asks you to pay the excess of $2500. If you take out Rentalcover insurance, they will not reimburse you for that $2500 excess. They do not cover third party damage! They do not disclose this on their 'quote' pages. As well, they are very difficult to contact. No phone numbers or email - just a chat service.

This is a genuine assessment of my experience. I have only provided 4 star rating for Rental Cover however it should be 5 stars for actual policy coverage and payment, but I would only provide less than 3 stars for my experience in Rental Cover not listening and/or acting on problems, problems which were not of my making. I implemented my policy with Rental Cover for overseas car hire (UK). Unfortunately, whilst driving in UK a large bird took off from side of road and smashed the grille of my hire car. I paid the excess, the damage was less th...

Do not use this service, it's a fraud! they only cover minor damages up to a few hundred bucks. We had an accident and they refuse to cover the full amount (5500 euro). After long time of chasing them, they replied to me that usually there is a limited insurance offered by the rental company, and since i didnt have it, they won't cover more then 2200 euro of damage. What they actually say is that their insurance covers only minor damages, but in case of an accident, it wont help you. I wouldn't mind it if that was what they initially offer. The...

just booked a rental car for mexico and saw the full insurance option that seemed to be included in the total price of rental, so booked the car, and discovered 3 days later i have been charged an extra 100aud for 4 days cover. thought it was direct through Budget car rental. not so.. have since cancelled the extra cover and will do it directly at the counter.. no hassles, no mucking around with claims and receipts and unprofessional third party insurance companies, also most travel insurance cover most damages to rental cars anyway, why have 2 forms of insurance. a complete junk insurance setup. don't bother wouldn't recommend this scenario to anyone

For the simplest of claims they kept sending automated emails asking for information that had been provided if someone had taken the time to look at it. Aim to tire you with their process so you would give up.

Was involved in an accident where someone hit me on the bumper at a junction. Paid the excess to the rental company first, and claimed from rentalcover. Claim process took 2-3weeks

When renting a car in the US I damaged a tire when driving through a road construction site, and had to purchase a replacement. When I returned from overseas I put in a claim for the tire. Once I provided the required documentation I received reimbursement for the tire. The whole process was handled promptly and efficiently. I would use Rental Cover again and recommend them.

You pay for Full Protection then when you get a scratch on the car and are charged 400 Euro by the crooked car company, you go to claim through Rental Cover and they say no, you've got to claim it through your Bank. So why do they charge a premium? Complete scammers and probably in cahoots with the dodgy car rental companies. Be very very careful!

We have been trying to get our money back for a small scratch on a wheel hub that Avis charged us. We had RentalCover insurance, and thought it would all be ok. Not so. We made our first attempt to claim when we returned from our trip in June 2022. RentalCover just tell you to supply documentation, which we've done, and then make a claim through your bank. When your bank finally rejects the claim, you then try to contact RentalCover, but you can't. And so the endless cycle begins. It's been 4 months and counting, and we still cannot get a respo...

Very Efficient. Claim approved within 24 hrs and paid the next day, Would definitely use again.
The claim process was very easy, I would much rather use Rentalcover than use the insurance that the car hire companies try and get you to by

Rentalcover.com were very competitive regarding pricing. Very easy to arrange on the internet and can be setup to cover a time period with one or more cars as I did recently.
They also cover 4x4 vehicles.
They cover almost everything including windscreens, underbody and tyres.
Recently a stone chip in the windscreen was fully covered.
I can senserly recommend rentalcover.com
Thank, Theo

Had a chip on the front bumper of the car from Hertz Edinburgh airport after a month.
Got back to Australia and contacted this insurance company.
They gave me all the steps to fill in and I sent it off. Had to wait on my credit card statement to prove I had paid Hertz but as soon as I sent that 24 hours later they finalised the bill.
They put the money into my account straight away, So would not hesitate to use them again.

Rented a car with cover. Two months after rental got charged AU6000-00 by Hertz. Rental cover has no one to speak to. Only a chat bot. We have no psperwork from Hertz.
Terribel

This company is by far the worst company I have ever had to deal with. They charged me 2 lots of cover and are impossible to get in touch with. This company has made the car 3 times the price of what it would have cost just to go to the car rental yourself and got a top of the line car. Still 3 days on and no response. The car rental app blame them they blame they car rental and no one takes responsibility and the customer ends up out of pocket every time. Please do not use this company you will regret it.

The policy was much lower than the normal hire car companies.
But when we had an accident and tried to claim, all I got was a standard letter with a request for some documentation. I sent this documentation several times. Each time I sent it, with the relevant documents, I received the same standard letter asking for the same documents.
It's been going round in circles for weeks now.
This company clearly does not pay out on claims which is probably why they can offer such low insurance.
The claim is still unsettled after 4 weeks of correspondence.

Saved me a small fortune and had to make a claim. Easy, easy, easy and paid super quick. Payment made directly into my bank account the same day..!! Will deffo use again.

no value here at all, in fact i think it was a scam. insurance deducted on booking....... but no car delivery at all. birmingham uk for delivery in australia? scam?

Clear options and choices of cover. Higher cover than other companies and cover for items not usually offered such as glass, tyres and wheels. We did need to make a claim which was easy. You need to supply specific documents and as much info as possible. Our claim was settled within 5 days of sending documents.

We have used rentalcars.com and always take out the rentalcover.com, over the past 5 years, travelling overseas twice a year and this was our first claim. The rental cover is excellent, is very reasonable and very easy to set up.
Our claim was for damage done while on holiday in Hungary. The car was parked, the offender did not leave a note and we had no witnesses.
We went through the claim process on-line, were contacted by email within 24 hours, and were kept informed about the claim over the next 4 days, then told it had been accepted and it was in our Bank account 3 days after the acceptance. We were very impressed with the whole system, excellent communications.

Terrible Service. I rent a car in Brazil and had a claim with the rental company after I ran over an animal on the road. I did the police report in Brazil and got all the receipts for the damages from the rental agency. But since I was flying back to the US, I did not get all the crazy documents they require for this claim. It has been over a month and I still did not get any response from the insurance company. I turned in all the documents possible: police report, receipts from the rental company and photos, but they ask for a demand for paym...

Paid $200 for additional cover. On arrival in Ireland was informed by Europcar that this is not and never has been recognised by them, despite Europcar being listed on the website. They assured me they would have it reimbursed, but of course didn’t! Rental cover are now refusing to reimburse me as it is past the policy date. Currently have lodged a dispute with my bank as they now refuse to answer my emails. This is an absolute scam!!!

Took out a policy for a three week rental on a car in Germany, very easy set-up.

Someone decided that it would be fun to scratch a fish into the boot of the rental (enjoy the karmic universe, friend) against which we had to claim. The process was quite easy, upload the rental agreement, damage receipt and proof of deduction from bank. All in all the refund took a little over a week, but I was busy with work, so delays were my own fault. Just to reiterate: we got a vandalism claim paid out in full and without any excess in a little over a week - our travel insurance doesn't even cover damage by vandalism.

This is our third policy with rentalcover.com and I can honestly say I won't rent another car without it.

Very fast and efficient service. Setting up the policy was very simple.
Unfortunately, at the end of the car rental I had to make a claim against the policy (windscreen damage). I logged on to the rentalcover.com website, completed the claim form and uploaded the paperwork from the car rental company. I very quickly received a reply from a rentalcover.com representative asking me to rescan a couple of documents. Once these had been resent the claim was processed and approved within 24 hours. I'm very happy with the service and speed of rentalcover.com. Definitely would recommend them.