Rheem Stellar/RheemPlus 5 Star Questions & Answers (page 3 of 5)

Yes there is an anode. Manufacturer recommends a major service on the unit every 5 years. At this time they will inspect and if necessary replace it . They also check pilot light, burner etc and replace temp valve and pressure relief valve etc

Good luck getting RHEEMED to show any compassion. We had proof of phone calls/asking for advice, was told probably wind problem.We to were just out of warranty obviously they are selling poor product. NEXT REPAIR WE HAVE WILL BE RIPPING IT OUT. no prepared to pay $300-$400 for repairs every 2 years or so.,

You should definitely contact consumer affairs. If a gas hot water service cannot last more than a year or maybe 2 or 3 years it is not merchantable quality and as such you are entitled to a repair or replacement. Rheem customer service were no help to me at all, I don't know how they continue to get away with this shoddy treatment.
We will never buy another Rheem product, neither will any family members, or friends.

Hi Khushboo,

Thank you for your detailed response, to my query with the operation of my Rheem Hot Water System.

I do feel a little guilty about bothering you, as after some further investigation late last night, I realised that probably the root cause to my concern was probably the pilot light may have just extinguished.

On checking this morning (between showers), this proved to be the case.

System now operating to my satisfaction.

I guess just moving into this new house and the gas being connected, did not initially consider such a simple resolution, as the gas people had signed of on operation two days earlier!!

Once again sorry for inconveniencing you unnecessarily, and thank you for your intended service back up support.

Hot outlet blocked from unit

Hello Clare, firstly sorry to hear about your major problems with your Rheem stellar hot water unit, welcome to the club ? l have different problems than you with my unit. But you are covered by warranty and should contact your plumber and store of purchase and demand to have it fixed asap, your have the right under Australian consumer law to have it working properly, you can even get a full refund. l hope l was of some support ?

Regards

Besiktas.

Hi you've probably solved your problem by now but in case it helps others in probably the anode factory fitted there are different anodes for hardness of water, talk to plumbing supplies or to rheem

Thank you. Rheem eventually installed new anodes, the correct ones. They would not, however take resposibility for my exploded washing machine and damaged taps.

Hello Ador,

Firstly sorry to hear about your major problems with your Rheem Stellar HW unit, l am in the same situation with my Rheem HW unit and my isn't even 2 years old. You mentioned that your unit is about 10 years old, and that you have spent money trying to fix your major issues without any luck ? l would stop spending any more money on it, replace your unit with any other brand except Rheem. Tell any one and every one about Rheem and its product faults, there service officials are not very helpful. Rheem just keep handballing my issues around waiting for me to give up, l have had just over 1000 people view my comments about my Rheem Stellar gas hot water unit from this sight alone. The majority of people who have commented on this sight about Rheem Stellar have the same major problem "Pilot light keeps going out" ????? l am in the process of taking them to consumer affairs. l hope l was off some help or support.

Regards Besiktas.

Hi Alca, it's best if you contact Rheem and ask them as they know all about their products
Sorry I don't know the answer to your question
Thank you
Kind Regards

I got mine from ebay but any plumbing shop should have them. Mine were 12 years old and still had a bit left in them.

Two clear openings and 500mm clearances around flue

I'm not a plumber, so I'm not the best person to answer your question, but at a guess, it sounds like you might be having an issue with the tempering valve. This is the inline valve that mixes cold water at the system outlet so that people inside don't get scalded. They cost a couple of hundred dollars, so if you add the plumber bill to that you're likely to be looking at a $400 bill. At least your water will be hot and you can save some gas by turning the dial down as well.

What is it like at the kitchen sink? They don't usually have the mixer valve there or the laundry as you need hotter water there.

Rheem Stellar dimensions are as follows Height 1630, depth 600 and width 470 without fittings and 630 with fittings, fits perfectly into a Russian bomber to be dropped on an ISIS stronghold, but not much chop as a hot water system, makes noises as if a mad bomber is trying to get out, if you haven’t purchased anything yet think about a Gas instantaneous Rinnai Infinity, does an absolutely brilliant job. I threw my working Stellar in the tip and purchased two Rinnai infinity’s, one upstairs and one down stairs. Rheem will be as handy as a door on a canoe when it comes to your hot water problems.

Your plumber is looking for a few bucks and a quick fix, just check the gas is on at the mains and the unit and persist in the lighting, they can be a Cuxt somtines to light, but if its a stellar HWS get rid of it and buy another make.

Cheers
Dead right, I persisted trying to light it and sure enough, hey presto, we have hot water now,
I think our LPG isn't very good quality according to gas bottle delivery man,also being inactive for a while seems to make, oven, and BBQ harder to light first time .(I'm no expert )

Get an instantaneous RINNAI, never a problem, also if its a new house put two in, one each side of the house, save all the water waste waiting for hot water to come through and two can shower at the same time without robbing the hot from the other, the stellar is a pig, if there was a outlet right down the bottom of the unit you could empty it out of the impurities that I am told cause all the noise. do what elvis did with his car when he had problems and shoot it.

Hi Aussie Perth, it is normal for the steam and plastic smell on initial start up as the by-products from manufacturing (glues, paint, etc) dissolve. This should resolve itself once the heater has been functioning for a couple of days.

Thanks Paul. I worked that out the past few days. It's definitely getting lesser as time goes on. Would've been nice if they actually put that information in their owner's manuals.