Robot Specialist (page 3 of 4)

I got amazing customer service from Robot Specialist, the best I’ve ever experienced anywhere. Nathan is very knowledgeable and even delivered my robot himself and set it up. I can’t recommend Robot Specialist highly enough.

Very fast turn around time on repair, quality workmanship at a fair price. Our Roomba is working great once again. Wouldn't hesitate in sending another repair to them. Thank you

My botvac was fixed and cleaned in such a timely manner. Service was great. And at a great price too. I would definitely recommend and use this company again in the future

Nathan has excellent customer service doing everything he can to help his customer with the upmost expertise and knowledge in vacuum robots. He exhausts every avenue to assist the customer and offers solutions even when near impossible. Couldn’t recommend anyone else!

Excellent service ! responded very quick to my email. Nathan gave me a great price, gave me a discount and hand delivered my 980 bin and rang me to say he had delivered. Thanks Nathan

Nathan is so cheerful and open. He gave me all the information I needed about getting my Roomba serviced, and made a great suggestion about postage that saved me time. His followup is quick and he was willing to chat so that I could get all the details I wanted. Highly recommend this service.

I phoned Nathan in desperate need to repair my old iRobot Roomba 530. Nathan answered my call immediately & advised me of all my options. I left a message for Nathan the following week and he phoned back within minutes. Nathan is courteous, efficient, helpful and a pleasure to do business with. Nathan upgraded my IiRoomba Robot and even gave me a discount. Very Happy!! Thank you Nathan. Dani

I found Nathan when my last Neato (not purchased there) vac needed help. I couldn't find anywhere else to help but Nathan was fantastic and helped me with my issue and didn't charge the earth.
So when Neato decided to die I knew where to go when I needed a robotic vacumn replacement. He doesn't rush you and happy to have a chat. He knows the right vacumn is a personal experience for lots of people. Very happy with my new purchase. Named her Regina the cleaner. He will even follow up with some texts to make sure your happy.

I contacted Nathan in the hope of obtaining a spare part for my Neato Botvac. Nathan was very helpful, communication was easy, timely and clear and the part was posted the day after I paid for it. I was impressed with the service provided, particularly when I was just after a spare part and as far as I am aware Nathan specialises in doing the repairs himself. My Botvac is back doing his cleaning 2 times a week at minimal cost thanks to Nathan's willingness to help.

Nathan fixed my Roomba 880 it is now working perfectly again. He also fixed it the day he received it and sent it straight back to me. So glad we found Nathan from robot specialist Australia

Our Roomba was failing on all accounts. Nathan was able to completely revamp it. He provided remarkable service and didn't make false promises. My husband and I were very impressed. The machine is now running as well as ever.

Spoke to Nathan about an issue I was having and he asked questions to understand and gave realistic potential paths forward with associated costs up front. After leaving my Neato with him he called to tell me that after cleaning, testing, trying new batteries and other things that unfortunately the Neato was beyond repair. When I met with him to get the Neato back and pay for his services he would not accept payment because he was not able to fix the unit.

It is rare to find someone who acts in this way and can fully explain every step of the way. I would recommend anyone to go see him.

Robot Specialist have gone out of their way to be helpful, replied to all questions within hours giving every option with no obligation, wouldn't go anywhere else for my IRobot Roomba

My vacuum was fixed quickly and now runs like a dream, fantastic service and workmanship. Nathan was super helpful, replaced parts for free and was honest and upfront about costs. His service was impeccable and my machine is running like it was new.
I have had my iRobot fixed by other people but this is the only place to have it repaired. I am so so so happy!!!!

Robot Specialist was personally recommended and didn't disappoint. Rapid service, easy communication, and a quality Roomba that does exactly what I'd hoped it would.

My neato botvac was playing up after a short period of time. I called neato but got no real help, only frustration as you do with phone support. I found robot specialist and not only did they fix the problems, they did so with minimal fuss and kept me informed throughout the process. It was repaired quickly. Thank you robot specialist for your support it will not be forgotten

I bought a robot vacuum from Robot Specialist and cannot be happier with both, the purchase and the service. The vacuum was quickly delivered and installed with a quick but sufficient demonstration of how to operate and to take care of the robot. When I needed a spare part, I contacted Nathan and he responded quickly to resolve my enquiry. Great experience, thank you Robot Specialist!

I had a great experience with the Robot Specialist. He's a prompt and professional communicator; fair, and honest about the products. A trustworthy vendor, to be sure.

Quick to respond, diagnose, test and went the extra mile to give the robot a nice clean.
Our Neato had an issue where it would stop suddenly and say “put me down” although it was already on the ground.

Neato themselves unfortunately could not solve the issue and since I got the unit off Amazon (new), they could not support it (even for a fee).
That’s where Nathan came in. Turned out it was probably some dirt that got lodged inside. Likely due to it cleaning varnish preen from the carpet.

Not only did he attempt to fix it, he tested it on various carpet surfaces to ensure the problem didn’t repeat itself before passing back to me.

Kept me informed and quick turnaround.

I have no hesitation in recommeding Robot Specialists. Their service and advice was excellent. I will use then next service for sure

Nathan knows
My Roomba went nonstop for 5 years and then died. I found this great company the Robotspecialist on the net who had my Roomba 780 working in no time .

Nathan is very customer focused, nothing is too much. I am very happy with the service provided for my two Irobot’s. Prompt service with great communication throughout process. Thank you!

I love my robot & cant live without it, so when it stopped working i contact the Robot Specialist and dealt with a lovely guy Nathan who offered a pick up & drop off service. The repair & service was prompt so i had my robot back in no time...Thank you Nathan, keep up the great work.:)

I had a major issue with my Neato robotic vacuum after it decided to vacuum up a dogs water bowl. Nathan not only offered to look at it, he said that unless he could fix it there would be no fee!

Nathan then determined the issue, supplied the parts and got my Neato back working in perfect order.

He kept me regularly informed and managed my expectations throughout the entire process, and his price point was well worth it.

I highly recommend Nathan to anyone needing his services.

Not only was the service excellent, it was so convenient. My robot was personally collected and quickly returned to me. Thank you.