See the Best Pet Insurance in 2022 as rated by Australians on ieatwords.com.au.
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Reviews

  • Value for Money
    4.3 (531)
  • Transparency
    4.4 (513)
  • Customer Service
    4.5 (539)
  • Claim Resolution Time
    • <1 week (177)
    • 1-2 weeks (112)
    • 2-4 weeks (51)
    • 1-2 months (16)
    • 3+ months (9)
  • Claim ApprovedYes (333) · No (26)
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Witcher
Witcher Sydney, NSW

Happy we joined

published

I was so happy with the information provided to me by the assistant that I found it easy to make my decision. I chose the Economy product as it met all our needs.

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Susan F
Susan F
  • 4 reviews

One of my best decisions!

published

Not knowing what is ahead, I am so happy I took this cover for my pet. I have been with them for 18 months and RSPCA service has been excellent! It's very easy to claim and the turnaround time is efficient. I am happy to recommend RSPCA for pet insurance.

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Well Worth It!

published

Very comprehensive and fair even at the basic level. Was very impressed with my claim refund after an after-hours visit to an emergency Vet. Online portal very easy to use.

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Pleasant Surprise

published

I was very dubious about all pet insurance so therefore surprised at the ease of claiming and the payouts: so far at least! Claim via the vet and paid out in couple of weeks.

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Customer RelationsRSPCA Pet Insurance

Hi JTK,
Thank you for your review. It is great to hear that you have found a policy right for you and that you are pleased with your claim's outcome. We appreciate your feedback and for the kind words you have shared.
Kind regards,
Scott

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Ruth
RuthPerth, WA

Excellent customer service

published

All my claims over the years have always been handled with courtesy and kindness. The policy was good value and I highly recommend RSPCA Pet Insurance to all my friends and family l

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Customer RelationsRSPCA Pet Insurance

Hi Ruth,
We are pleased to know of the value you have found through your policy and that you are happy with your claim. Thank you for taking the time in sharing your review with us, we really appreciate your feedback.
Kind regards,
Scott

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bwhite
bwhiteSouthwest, VIC
  • 5 reviews
  • 1 like

Never let me down! Great investment for my dog!

published

Signed my dog up when I got him at 8 weeks and have made a number claims, including major surgery over $2k, medications, doctors check up for illnesses etc and never had any issues claiming. Would highly recommend, great for peace of mind. I went with RSPCA knowing they are an animal welfare organisation and not an insurance company in it for the money.

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Heather
HeatherMetropolitan Adelaide, SA

Rushed

published

I felt rushed I would of liked to talk it over with my partner but felt I had to make a decision on spot although we have signed up with RSPCA it was helping a great course

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Good claim service

published

submitted a claim after my dog injured herself and needed stiches. Was able to do it all online and was very quickly (next day) reimbursed for 80% of all costs. Very happy with the service.
was disappointed to read that it's only a percentage of the first year premiums that go to RSPCA though.

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Bev
BevSouth East Queensland, QLD

Brilliant love it

published

Is very good value and I like it because percentage goes back to the rspca for the animals brilliant ! I have not lodged any claim I have only just joined up

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Bev,
Welcome to RSPCA Pet Insurance, it is great to hear of the value you have found in your policy. Thank you for sharing your review with us, we appreciate your lovely feedback.
Kind regards,
Scott

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Danika A.
Danika A.Sydney, NSW

A great basic package which covers 75% of most costs. I would highly recommend to other pet owners.

published

This policy is good value, and claims were processed quickly and fairly. The policy is easy to set up. I have just insured my second pet with RSPCA and I would RSPCA to others.

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Danika,
It is great to hear of the value you have found in your policy and that you are pleased with the outcome of your claim. Thank you for taking the time in sharing your review with us, we appreciate your kind words.
Kind regards,
Scott

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vchivers
vchivers
  • 3 reviews

Always a great outcome.

published

I think the policy is great value and lots of ease in lodging as vet sends off the claim to RSPCA. Insurance is quick to respond. Very happy with this company.

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So glad I had Pet Insurance

published

Good value, well worthwhile my claim took four days, I downloaded my documents directly to thé Website without any problem.I have been insured for two and a half years.Thank you.

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Jane,
We are delighted to hear that you have been with RSPCA for two and a half years and of the value you have found from your policy. Thank you for sharing your review with us, we appreciate your feedback.
Kind regards,
Scott

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JILLTEE
JILLTEEQLD, 4300
  • 40 reviews
  • 16 likes

QUICK CLAIM PROCESSING.

published

I have recently had to submit quite a few claims for my dog, due to an operation, and problems post surgery, the claims have been paid very quickly, most claim refunds have been deposited into my account within 3 days always quick with payouts and keep me posted on my claims statuses.

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 Simon
SimonPerth, WA

Little paws are happy !!

published

Our dogs had to do unexpected scans and claims with RSPCA was quick and efficient. Our vet highly recommended RSPCA for their fast response and handling of the claims. We also received notifications and updates, both via SMS and emails on the progress. We are happy to be with RSPCA Pet Insurance which helped relieve us in times of hardship with our little pups.

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Great value pet insurance

published

We had to rush our puppy to an emergency vet and he stayed overnight, resulting in an eye-watering bill. I put in a claim via the pet portal and it was completed quickly and we received a sizeable amount of our bill back, without any fuss.

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Great experience making first claim

published

Made my first claim and got the expected portion of my vet costs back from my Economy insurance. Took quite a few weeks to complete the whole claim, but that was due to the vet needing to provide invoices to RSPCA Pet Insurance. The Claims Manager was very nice and kept me updated via phonecall and email.

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Bren
BrenPerth, WA

Poster Dog for Insurance

published

My dog is the poster child for why you need to have RSPCA insurance. Once again he ate a foreign object (kids soft toy thrown over the fence) and needed operation. We did all this safe in the knowledge RSPCA were there.

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prompt and efficient

published

It was easy to set up, I was very happy to receive the payment to assist in paying the bill.
Staff seem helpful when called, waiting can be a little longer but reasonable, I find it difficult to change my details o the computer as it doesn't accept them.
My 1st and only claim thus far was resolved within 3 weeks,

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Sayuri
SayuriSydney, NSW
  • 2 reviews
  • 7 likes

Great until you actually need them!

published

My dog has an accident with the stairs and dislocated his hip - all of a sudden, it's not considered an accident and they won't pay. Really unhappy with their service

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Fantastic service. Easy to deal with and supporting a good cause

published

Very easy to manage claims for my doggy that went through extended treatment. Fast turnaround and one less thing to worry about whilst dealing with the emotions of supporting your best friend through difficult times.

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Florence
FlorenceSydney, NSW

Excellent

published

Very easy to sign up online.
I have received a lot of calls from them prior signing up almost too many to be honest however it is a sign of great follow up.

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Hi Florence,
We are delighted to hear that you have found signing up online was very easy. thank you for your feedback and for taking the time in sharing your review.
Kind regards,
Scott

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Very easy to set up

published

So far so good, it has been easy to set up. Hopefully I will not need to use it. I juts hope I will get regular updates that might be helpful to support the health of my dog

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Amanda
Amanda Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Great, easy claim and swift payment.

published

Good coverage although very expensive as my dog ages. The claims process is easy and payment was very quick. The online portal makes checking cover and claiming very simple. I don't like the exclusions for elder dogs, particularly when covered for most of their life with limited claims.

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Lorrae
LorraePerth, WA
  • 3 reviews

Very pleased to have this insurance & make a claim

published

Policy was setup over 2 years ago. My Vet lodged a claim for my dog which I was very happy about & extra happy to receive a reduced Vet bill to pay.

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Chloe
ChloeSydney, NSW
  • 2 reviews

Insurance has paid for itself already!

published

We had to rush our 5month French Bulldog to Sash in North Ryde with a suspected swallowing of glass.
It was stressful and emotional and expensive but because of the insurance that we had in place everything was sorted on the spot, the claim was approved and we only paid a gap, I still not really understand how it all happened but it was such comfort to know that we had this security of insurance and it was processed and approved on the spot and we were able to focus on looking after Billie.

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Chloe
Chloe
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Chloe,
Thank you for your reply and for letting us know. It's great to hear that Billie has recovered well and is back on her feet, we appreciate the update. Again thank you for your kind words and hope you have a great day.
Kind regards,
Scott

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