Although the policy did not cover all our out of pocket costs it was better to have it than not. The policy was settled quickly enough, although it took a while to show up that a claim had been lodged by my vet (using vet hub). I have been had RSPCA pet insurance for 3 years.

Had the policy for 6yrs. Getting some money back was a great help.Amazing customer service especially after my dog passed.I rather pay a bit extra to help the RSPCA. Thankful

I am happy with the policy so far. But after getting a quote I was harassed with three phone calls a day with no message left of no indication of who was ringing. I ended up googling the number and it was RSPCA insurance. I went about picking my policy in my own time and did not need the unknown phone calls

Good value for money, especially considering a percentage of the first years premiums go towards helping other animals in need. Easy and straight forward to set up over the phone. I have only just commenced the policy but the online claims process appears to be as easy as setting up the policy if and when I need to make a claim.

Good value for money
Claim was resolved very quickly
My vet lodged claim directly
Been with this insurance company 18months.
I was never able to claim anything with previous insurance company for 10 years

Was rejected and took me to follow up 3 times and wait on the phone for about 30 minutes to tell me it was rejected.
Had the insurance 40 days and this is my first claim

Easy to use and make claim very straight forward and then you get follow ups on your phone and they are quick to send back refunds. Really happy with it all.

N/A, only just took out insurance today, so I have not made any claims yet. The website is easy to navigate and rspca makes it easy to compare levels of insurance

It can be confusing to try to compare policies from different vendors. Both of the customer service people that I spoke to at RSCPA were very knowledgeable and helpful. I'm happy with the coverage of this policy and saving quite a bit compared to our previous insurance company. Thanks!

Have needed to do multiple claims for my dog after he was diagnosed with cancer. RSPCA were prompt with their insurance payments and the process was pretty seamless. Would be good if they allowed eft payments instead of sending cheques

Like any insurance policy you wonder if it's worth it, however my claims for my very active Irish Terrier (laceration) and (leg injury) have always been easy to Claim and definitely worth the peace of mind with an eight year old dog that thinks she's a youngster and still tries to climb trees ;-)

New dog owner
Great customer service and information
Happy either offer and service received
I have not used pet insurance before nor claim.
Hopefully my new addition to family will adjust well and be healthy
Thank you very much

A pet cat received an injury to her right ear, requiring surgery by our vet. RSPCA Pet Insurance covered 75% of the costs of the procedure (as per policy). All was good.

Claim took only 4 days for the funds to appear back in my account. Simple and easy, can lodge claim straight from my phone. Highly recommend RSPCA cover to everyone!

Yes great value fasts efficient and very easy to understand,I would definitely recommend RSPCA pet Insurance to anyone looking to insure there furry family members without hesitation thank you again RSPCA

I have had this insurance for two years and frankly I have paid alot of money and received very little in claims back. The only benefit is that my pet is healthy and when she gets sick (hopefully not for along time) I will be able to afford her care. I just wished they covered and paid for more of the costs of regular/routine care as I only have insurance so I can afford my pets care.

My French Bulldog recently required urgent surgery. The biggest problem I had was getting the vet to provide the notes. Once I was able to get these to the insurance, her claim was completed swiftly and to my satisfaction. My previous dog was extremely sick for many months and required expensive tests and treatment. The RSPCA insurance allowed him to be treated by paying out swiftly for each claim. I am more than happy with this product.

I think the policy is good value until you get to the crucial ligament where it covers a dollar amount and not a percentage which makes it really expensive for the pet owner

We, unfortunately have a dog with cancer, and thankfully, we have her insured with RSPCA, and it has helped immensely as her claims have been paid promptly.
Any time I have had to speak with a team member, I have been treated with courteous, friendly and helpful service.