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Reviewer Photos & Videos
DonnaSouth East Queensland, QLD
Easy to compare, Easy to set up
We have a 9 week old pup and have been comparing the market for the past 2 weeks, RSPCA has consistently come back number 1 when you look into the detail. Easy to apply on line with a 30 day cooling off period. I made phone enquires last week I had no pressure from any one and this week made my decision once comfortable.
1 comment
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Matt
- 3 reviews
Amazing
RSPCA pet insurance helped us in our time of need. Our dogs vet bills totalled $8700 in just over a month and the insurance paid out. Without them we would have been stuck.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Matt,
It is a pleasure to hear that we were able to assist in providing support for your pet, when needed and that we could assist with your claim efficiently. Thank you for taking the time to shar... Read more
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Great service and timely processig of claim
I have been with RSPCA for over 5 years and this is the first time I have had to make a substantial claim for surgery related. The claim was processed and in my account within 1 week and couldn’t be happier with service. Will be continuing cover with RSPCA for many years to come.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Brooke,
Thank you for taking the time to share your experience with us and I hope that your pet is recovering well from surgery. I am delighted to hear that we were able to assist with your claim a... Read more
nd finalise your claim efficiently for you. Kind regards, Jessica
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Find out how RSPCA Pet Insurance Economy Accident & Illness Cover compares to other Pet Insurance
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KarenMetropolitan Adelaide, SA
- Economy Accident & Illness Cover
- Verified customer
Great thank you
It was fine just signed up, so obviously have not used it as yet. Lady was very nice and sweet. I asked for all information sent to my email address and it was there when I got off the phone.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Karen,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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RomaineGreater Melbourne (Metropolitan), VIC
Valuable Part of the Family
Very easy to setup, this is my first time using RSPCA insurance. The consultant was very friendly and professional and explained everything very clearly. The policy is very good value
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Romaine,
I am delighted to hear of the great, friendly service that you have received from our team and that we can provide you with cover, suitable for your pet. Thank you for taking the time to s... Read more
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Colleen K.Perth, WA
Good but I would prefer direct deposit refunds rather than cheques.
It was a reasonable process but it can be a bit longwinded for new claims.I was required to submit info on every vet my dog had ever attended,which seemed a bit unnecessary to me.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Colleen,
Thank you for taking the time to share your feedback with us, we really appreciate it. If you would like to have any future claims payments paid directly into your bank account, you can up... Read more
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pushed for timeSydney, NSW
- 3 reviews
So very grateful!
After about a year of having our two cats insured, our youngest ingested a 'googly eye' (we found this out after lots of vet investigation!). Ultrasounds, X-rays, and eventually a major emergency operation was needed. I was feeling very stressed not knowing exactly what this was going to cost us. Unfortunately, the cat who looked as though it was on the mend and sent home from the vet on Friday rapidly went downhill over the weekend necessitating a visit to the emergency vet which comes with emergency kind of prices. ouch! We had by the en...Read more
d gotten to around $7000 in vet bills over 5 days. Thankfully we had taken out pet insurance and knew that the type of treatment our kitty had was covered under our plan. We ended up being around $1500 out of pocket which is fantastic. We love our cats dearly and could not have denied this one a life saving operation. The payments back to us were made very promptly and seamlessly between the vets and RSPCA and we are so so relieved that we have it. It is certainly worth it. Do make sure you read the conditions carefully though as there are many things not covered but we were in luck this time! We were also impressed that there was no excess to pay. Thanks RSPCA!1 comment
Customer RelationsRSPCA Pet Insurance
Hi Pushed for time,
What a heart-warming review. It is our pleasure to provide you with cover suitable to your cats needs and I am pleased to hear that we could support you financial during this tou... Read more
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GeoffreyPerth, WA
- 2 reviews
Exactly what i was after when i was researching pet insurance was
Was exactly what I was after and was extremely easy to set up.
Portal was easy to get operational and has all the information i require. New member came from another insurer
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Geoffrey,
Welcome to the RSPCA community. I am delighted to hear this policy is exactly what you were after, and you found our portal easy to navigate, as well as informative. Thank you for sharing your experience.
Kind regards,
Sharon
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AntoniaSydney, NSW
Peace of mind for our cat Murphy
Yes this new cover for my cat Murphy was easy to set up and very straight forward. I was pleased that the RSPCA provided a large selection of payment options.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Antonia,
Welcome the to the RSPCA community. It is our pleasure to provide suitable cover and peace of mind that Murphy is protected for the unexpected. Thank you for sharing your experience.
Kind regards,
Sharon
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Find out how RSPCA Pet Insurance Economy Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
KerrieSydney, NSW
Peace of mind for our dog
I feel the policy great value. Hayley who took my call was very helpful and explained the policy in detail and was a pleasure to deal with. This is my first pet insurance. I have therefore not lodged any claim.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Kerrie,
Welcome to the RSPCA community. It is our pleasure to assist you with cover suitable to your pets needs and to hear you have peace of mind your pet is protected for the unexpected. Thank ... Read more
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This level of cover will be appropriate for my pet’s requirements.
Yes this new cover for my kitten was easy to set up with no complications. I was pleased that the RSPCA provided a large selection of payment
options. Very easy to complete.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Robyn,
Welcome to the RSPCA community. It is our pleasure to provide you cover suitable for your kitten’s needs and pleased to hear you liked the variety of payments options available. Thank you f... Read more
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KirstenNortheast, VIC
I would recommend this to everyone
I find this product easy to use and gives me so much peace of mind. I have made two claims and was extremely satisfied both times. I would recommend this product to others.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Kirsten,
It is our pleasure to provide you with cover suitable to your pets needs and peace of mind your pet is protected of the unexpected. Thank you for sharing your experience and for your recommendation.
Kind regards,
Sharon
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Richard PorterSydney, NSW
19% annual premium hike!
I insured my dog as a puppy and at first renewal my premium was raised by 19%! The customer service agent said this was due to the dogs age (15 months!) Breed (Cavoodle- not known to have health problems according to vetinary advice) and Vet increases ( our vet has increased 2020 prices less than 3%) its a complete shake down, got cheaper quotes in 5 minutes, this commercialisation of such a trusted brand is shameful- oh and we never claimed a cent!
3 comments
Customer RelationsRSPCA Pet Insurance
Hi Richard,
I am sorry to hear of your disappointment. Factors that are taken into consideration for renewal premium calculation include your pet’s age and breed, as well as data relating to the heal... Read more
This matter has been successfully resolved to my satisfaction and I remain an RSPCA customer
Customer RelationsRSPCA Pet Insurance
Hi Richard,
Thank you for your reply. I am pleased to hear that you will be remaining a valued customer of ours and your query has been resolved to your satisfaction.
Kind regards,
Sharon
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Don’t bother
This company will happily take your money but when it comes to paying will have you jumping through hoops only to reject your claim based on whatever excuse they can find not to pay you.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Chris,
I am sorry to hear about your claim experience and I would like the opportunity to have a senior team member look into this further for you. I have sent a private message requesting some ad... Read more
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So far so good
Compared to other policies in the market this was good value. It was simple (thank you!) And fairly comprehensive with only a few exclusions. The quotation and application process was easy and painless.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi new customer,
Welcome to the RSPCA community. I am pleased to hear that after comparing with other policies, you found our policy to be good value and the application easy and straightforward. Tha... Read more
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Find out how RSPCA Pet Insurance Economy Accident & Illness Cover compares to other Pet Insurance
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Time will tell!
After an online comparison with other companies we decided on RSPCA Pet Insurance for our puppy. The 3 insurers we were seriously looking at are all underwritten by the same company, so the decision came down to cost. Easy to arrange. Yet to make a claim.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Robby,
Welcome to the RSPCA community. I am delighted to hear that after comparing three insurers you found our policy to be suitable to your puppy’s needs and competitively priced. Thank you for... Read more
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ChantelleSouthwest, VIC
Was a smooth process
Was very hesitant at first to get coverage but after our dog had an accident was well worth it! Reco to anyone with a pet to take up pet insurance.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Chantelle,
Thank you for taking the time to share your experience. I am pleased to hear that your recent claim for your dog was processed smoothly. We appreciate your recommendation and I hope y... Read more
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KevinSydney, NSW
- Economy Accident & Illness Cover
- Verified customer
Offers adequate cover
Good value and easy to set up
Claims are resolved quite quickly, We haven't claimed very often
The policy is more that 7 years old, the dogs covered will be 8 yo in May 2020
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Kevin,
Thank you for taking the time to share your experience. I am delighted to hear that you find your policy to be good value and although you have not had to claim often, your claims have bee... Read more
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David D.Metropolitan Adelaide, SA
Fast and prompt service
My dog had an accident and i was not sure if I could claim, so I just checked the website attached my invoice, a copy of the vets notes, so easy, i received a confirmation email, and within 10 days the money was in my account. Fantastic service.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi David D.,
What a great review. I am thrilled to hear the ease in which you were able to claim through the website and delighted that you received your reimbursement within ten days. Thank you for... Read more
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WendyHPeel, WA
- 2 reviews
Every pet owner needs this
Only thought about pet insurance too late for Tom (too old at 9yrs)) but ok for Tilly - it has been a Godsend, it was really easy to set up and I have been really impressed with the efficiency and speed that my claims for Tilly have been processed. I have had RSPCA Pet Insurance for 6+ years.
5 comments
Customer RelationsRSPCA Pet Insurance
Hi WendyH,
Thank you for your support and loyalty over the past six years. I am delighted to hear that we have been able to impress you with our service when making a claim for Tilly. If you are sti... Read more
Hi Sharon- your comment ref GA and illness cover lead me to enquire further today. I have been dismayed to learn that Tom's Basic Cover policy no longer exists. Tom turned 16 on 1/9/2019 - and will n... Read more
ot turn 17 until 1/9/20 - and yet I have been told that he is not eligible for increased cover. I am disappointed that I was not offered the opportunity to upgrade the policy when Basic Cover was withdrawn - I would like to upgrade his cover if at all possible, as you will see from his policy no: RS0042 he has been covered for over 6 years - your comment stated that cover was available until he was 16, but I am advised by your help line that his eligibility ceased at 16 and 1 day - really? - I am disappointed that apparently no effort was made to see if I wanted to upgrade his policy when Basic Cover ceased to exist - and would have remained in ignorance of this change if you had nor mentioned it in your reply to my post. I would appreciate some clarification on the situation - as my interpretation of the policy ie "cover 8 weeks to 16 years" means just that - he is covered until he is 17. My thanks in advance for your kind attention - Wendy HarmanCustomer RelationsRSPCA Pet Insurance
Hi WendyH,
Thank you for your reply. I will forward your details to a senior team member to discuss this further with you.
Kind regards,
Sharon
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Questions & Answers
Helen B.asked
Hello, my 3 year old dog is going to the vets for x-rays next week to see if she has hip dysplasia. (showing symptoms) Will she be covered if the vet advised a hip replacement?
many thanks.
3 answers
Customer RelationsRSPCA Pet Insurance
Hi Helen,
Thank you for taking the time to reach out to us with your query and I hope that your pet is doing well. I would like to arrange for one of our team to contact you to discuss this directly to confirm policy specifics. I have sent you a private message to obtain further information.
Kind regards,
Jessica
Customer RelationsRSPCA Pet Insurance
Hi Helen,
Thank you for providing us with your details. I understand that a member of our team has been in contact and assisted with your query. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Jessica
Hi, Jessica
Yes, thank you for your quick response and from your team. You all have been very helpful in my inquiry
Kind regards :)
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Customer RelationsRSPCA Pet Insurance
Hi Donna,
experience with us, we really appreciate it. I hope that your new puppy is settling in well. Kind regards, JessicaI am thrilled to hear of the ease in which you were able to set up your policy online and that we were able to assist with your queries last week. Thank you for taking the time to share your... Read more