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Reviewer Photos & Videos
PeachyCentral West, NSW
- 2 reviews
I haven't had to use it yet, but at least I have peace of mind
Policy is good value for me as I'm a single parent on a pension. Was very easy to understand and put in place. The policy suits my budget really well.
1 comment
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ElissaSydney, NSW
I switched because the rep was so lovely!
I had signed up for another provider and she was so helpful, engaging and knowledgable that I switched over even though it will take extra time to go back and cancel the other one,
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Elissa,
It's wonderful to hear of the great service you experienced with one of our helpful team members. We appreciate you taking the time to share this with us and welcome to you to our RSPCA family!
Kind regards,
Alisa
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DeirdreSouth-Eastern Region, NSW
Accident only policy
The accident only policy for my three dogs was easy to set up and inexpensive. I have made claims and they have been met, paying out 80% of vet expenses. I feel this policy is really good value for money. I am very happy with the service I have received from the RSPCA.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Deirdre,
I'm delighted to hear we have been able to provide an affordable cover that suits you and your 3 dogs needs and that you have found value in your policy. Thank you for taking the time to ... Read more
share this with us, we really appreciate it. Kind regards, Alisa
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Find out how RSPCA Pet Insurance Economy Accident & Illness Cover compares to other Pet Insurance
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JillianMurray Region, NSW
Very good service
Easy to join up. Claims are dealt with quickly. I have just started my third year with RSPCA Insurance and I am very happy with the service. I would recommend this for your peace of mind.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Jillian,
Thank you for taking the time to share your review and recommendation with us, we really appreciate it. I am delighted to hear that we can continue to provide you with the peace of mind, k... Read more
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very good
apart from leaving a message and never receiving a call back, when i lodged the claim online, it was easy to do and i received the benefit quickly. within a week
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Lola,
I am sorry to hear that you did not receive a call back. However, I am pleased to hear of the ease in which you were able to submit your claim online and that we could finalise this efficient... Read more
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Jason SmithGreater Melbourne (Outer), VIC
- 2 reviews
Great service and great value
Recently rescued an American Bulldog and called RSPCA for a quote. Very friendly staff and great value on our policy. Would recommend RSPCA for a policy. Also with this policy it is for the life of our dog not a certain age, so peace of mind she will always be covered.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Jason,
Thank you for such a lovely review on your experience with us. I am thrilled to hear that we can provide you with the peace of mind, knowing that your new addition is covered and of the grea... Read more
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Good service
Good service from Felix and he was knowledgeable and friendly. He explained everything clearly. He also made it personal to me and my dog . I also enjoyed hearing about his dog a similar breed to mine
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Lesley,
What a wonderful review! I'm delighted to hear Felix was able to provide with a knowledgeable and informative service to arrange cover for you and your dog. Thank you for taking the time to share you lovely review.
Kind regards,
Alisa
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EmmaMetropolitan Adelaide, SA
Amazing service
Only been with u since April. So easy to set up and no time at all to receive completed claims. I was amazed and so happy with how quick it was
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Emma,
Thank you for taking the time to share this with us. It's great to hear you were able to set your policy up easily and your claims have been processed quickly. I'm glad you have been happy wi... Read more
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MaryGreater Melbourne (Metropolitan), VIC
- 2 reviews
I can’t afford to not have insurance!!
Policy is fine. Most insurance policy’s are the same. I went with the RSPCA based on the name being familiar to me; trusted and known service provider. Otherwise it’s only been one day since I signed up lol
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Mary,
I'm glad to hear you're happy with your policy and that we can provide you with cover that is suited to you and your dog's needs.
We appreciate you taking the time to share this review with us. ... Read more
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PeterPeel, WA
Only just signed up but Irene was helpful, considerate and highly professional. She was lovely.
Haven't made a claim yet so will see when the crunch time comes, but, it seems good value for money atm. The policy and conditions seem to be clear and broad enough to cover most issues we want to cover.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Peter,
Thank you for taking the time to share your thoughtful feedback with us. I am delighted to hear of the great service that you have received from Irene and that we could provide you with cove... Read more
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Easy Claims
Despite Layla's premium now being over $1000 a year I still feel it is good value. Layla is 10yrs old & has a history of pancreatitis. We have had a couple of big claims paid without question. She is now having treatment for arthritis. I like the security of knowing we wouldn't have to pay a huge bill if she got very sick again or got injured in an accident.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Karen,
I am pleased to hear that we can provide you with the peace of mind, knowing that Layla is covered and of the ease in which you have been able to submit and finalise your claims. Thank you f... Read more
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GabrielMetropolitan Adelaide, SA
Very thorough and considerate service
It is a great value.
My claim took 2 weeks, because my bank details needed to updated and some documents were incomplete.
My dogs have been RSPCA pet insurance for 5 years or more.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Gabriel,
Thank you for taking the time to share your experience with us, we really appreciate it. I am sorry to hear the claim experience wasn't as smooth as hoped, however, we are always looking ... Read more
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RabbitouseAU
- 3 reviews
Easy claim process. Fast approval
We didn't think that we would need to use it much, but it turns out we need it more than we think. The claim process has been quite easy and the refund comes back within a couple of days.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Rabbitouse,
It's a pleasure to hear we've been able to help when you and your dog need it most. Thank you for taking the time to share your claim experience with us, we really appreciate it.
Kind regards,
Alisa
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Pam MAdelaide
- 2 reviews
- Economy Accident & Illness Cover
- Verified customer
Essentials In Life
Just acquired RSPCA Insurance. Site easy to navigate. Service Agent professional and all questions answered. Policy not cheap but our puppy is a member of our family and so it becomes an essential component.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Pam,
I'm glad you found our website user-friendly and felt fully informed when speaking with one of our team members. It's lovely to hear the value you find in your policy and that we can provide ... Read more
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Yolanda LinSydney, NSW
- Economy Accident & Illness Cover
- Verified customer
The service advisor is very helpful and passionate about helping me to find the most suitable plan for my pets.
Yes. It’s easy to set up and the service advisor is very helpful and knowledgeable. But I haven’t made a claim yet. I start the plan on 6 Feb 2020 and will see how it goes.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Yolanda,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team when setting up your policy and that you fel... Read more
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Find out how RSPCA Pet Insurance Economy Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
KatharinaGreater Melbourne (Metropolitan), VIC
New customer
So far good value and have heard good feedback from other existing customers. I hope that it lives up to its name and that my puppy and I will get good value out of this cover.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Katharina,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to you and your puppy's needs an... Read more
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Cathie H.
- 2 reviews
Good but premium has become exorbitant
I have have had the policy first almost 7.5 years. I had to make a large claim around 2015. Prior to this the premium was reasonable, after making the large claim that year the premium skyrocketed, even though RSPCA states you can claim up to $11,000 a year. Instead on an insurance company i feel RSPCA is behaving like a bank, just making sure they get back what they have paid out. The structure of the policy has changed, a limit has been placed on consultations you claim the limit being $300 per year; the average consultation fee is $65-70. I...Read more
f you have a dog with a chronic illness when sometime an after hours vet is needed or a referral to a specialist you have used almost all the consultation dollars allowed. The underwriters have really backed you into a corner, you've been sold a policy that has ben restructured from what is was in the beginning. All-in-all it is very disappointing and I hate to think what the premium will be this year. Claiming online has been made easier in the last year it was beyond ridiculous before then.2 comments
Customer RelationsRSPCA Pet Insurance
Hi Cathie,
Thank you for taking the time to share your feedback with us. Customer feedback is extremely important to us especially because they provide us with opportunities to improve. The premium th... Read more
I don't think you understand my comment at all. I expect increases, but not to increase to the extent that it has. My pet's health problems have now been diagnosed after that year when he had to under... Read more
go a surgical biopsy. Now that we have the diagnosis very little is claimed throughout the year except for reimbursement for some standard medication. So I am paying an exorbitant premium for not much. You take out insurance for whay may happen. Your response was not unexpected, I took out the policy based on what I was told not expecting to have the goalposts changed and similar pets are not my pet.Similar opinion? Write a review on ieatwords.com.au!
Incomplete and circuitous
April 2022. Not good value yet. Claim lodged but not resolved. Not clear what can be claimed. Probably should have claimed for previous visits to vet for other reasons etc
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Carole,
I am sorry to hear of your dissatisfaction. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica
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My experience with claims has been excellent
I have been with rspca for 5 years since my dog was a puppy.When I put a claim in its processed pretty quick,I receive a text message stating that they are working on the claim then within a week or two I receive payment.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Joanna,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that your first claim was completed efficiently and that we could provide support during that time.
Kind regards,
Alisa
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PeterPeel, WA
Great value for money
Every thing was done for us, so very good, one minute I was looking online for a policy the next I was talking to a girl on the phone helping me to set up a policy
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Peter,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we can provide you with an affordable option that is suitable to your needs and of the great servic... Read more
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Questions & Answers
Helen B.asked
Hello, my 3 year old dog is going to the vets for x-rays next week to see if she has hip dysplasia. (showing symptoms) Will she be covered if the vet advised a hip replacement?
many thanks.
3 answers
Customer RelationsRSPCA Pet Insurance
Hi Helen,
Thank you for taking the time to reach out to us with your query and I hope that your pet is doing well. I would like to arrange for one of our team to contact you to discuss this directly to confirm policy specifics. I have sent you a private message to obtain further information.
Kind regards,
Jessica
Customer RelationsRSPCA Pet Insurance
Hi Helen,
Thank you for providing us with your details. I understand that a member of our team has been in contact and assisted with your query. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Jessica
Hi, Jessica
Yes, thank you for your quick response and from your team. You all have been very helpful in my inquiry
Kind regards :)
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Customer RelationsRSPCA Pet Insurance
Hi Peachy,
reciate you sharing your experience with us. Kind regards, AlisaThank you for taking the time to write your lovely review. It's fantastic to hear we have been able to provide an affordable cover that suits your needs and was easy to put in place. We app... Read more