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Reviews

4.1

69 reviews
5
(49)
4
(6)
3
(0)
2
(2)
1
(12)
  • Value for Money
    4.2 (28)
  • Product Quality
    4.4 (26)
  • Return Claim MadeYes (1) · No (30)
  • Customer Service
    4.3 (28)
  • Warranty Claim MadeYes (2) · No (29)
  • Purchase Price$8,986.35 (17)
  • Installation
    4.3 (27)
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12.5 Kw solar installation

published

SAE was a good company to deal with. Good communication from quoting to installation. Mark from sales was quick and efficient. Arthur at installation was excellent. Warranties on panels and inverter satisfactory. Only just installed so have no experience with after sales service. Very happy.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
SAE Group
SAE GroupSAE Group

A Pleasure to deal with

published

The guys who did the install were very professional, pleasant to deal with and clearly knew their product.Early days for us as the final metering yet to be installed by the power company. I love the wifi feed to my laptop that shows me power generated and consumed etc in real time.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 319 panels and Fronius 63A inverter
System Size6.5 KW
Purchase Price$7,400.00
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1 comment
SAE Group
SAE GroupSAE Group

Thanks for the five start review Stewart! It's fantastic to hear that you were impressed with our install team. Hopefully your power company will have your meter up and running really soon. Enjoy watching those savings on your wifi feed!

John D.

John D.South East Queensland, QLD

Great team work.

published

The company coordinate greatly all my request even the week of the install. The team that install the panels was really helpful with their advises and solving all my questions.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 325w & Fronuis
System Size7.15 KW
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1 comment
SAE Group
SAE GroupSAE Group
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Gerry

GerryMid North Coast, NSW

Very Disappointed with this group - they used to have a very good reputation, but now......

published

We were accepted for the Low Income Solar Scheme, and we have been given the run around since the end of November. It is now the 1st March! This has wasted our summer benefits, and god knows how long it will be before they contact us again. Not Happy Jan!

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased None
System Size0 KW
Purchase Price$0.00
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2 comments
SAE Group
SAE GroupSAE Group
Gerry
Gerry

A phone call or an email would have been good but hey, lets move on.

CHEAPA AUTO SPARES

CHEAPA AUTO SPARESSouth East Queensland, QLD

Auto spares ashmore

published

They fitted 2 chinese inverters with 10 year warrant which failed in 5
Year they were fitted at the same day but they only wont warrant 1
My company spent $26000.00 evry thing they fitted failed

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased CHINESE
System Size10 KW
Purchase Price$6,500.00
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JTB

JTB

  • 2 reviews

Beware Warranty

published

I have had little reduction in bills. I have requested SAE send out a tech but they want to charge me $150 call out fee while under warranty. Inverter on the wrong time but SAE claim this is not a fault. Not interested in assisting you once they have installed panels. Like getting blood out of stone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Seraphim
System Size4.94 KW
Purchase Price$10,000.00
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Melissa

MelissaRichmond-Tweed, NSW

  • Verified customer

Very poor after sales service

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Frontius
System Size19 KW
Purchase Price$16,323.00
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Cindy

CindySouth East Queensland, QLD

Smooth process from start to finish

published

After contacting several companies who didn't even return our calls, SAE responded professionally with an on site visit and additional support to answer any questions we had. Highly recommend Craig (Brisbane sales). The process was clearly explained. The installation was efficient and the team of installers were lovely. We have had some minor initial trouble shooting that they have responded to promptly. Looking forward to saving lots of money!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
SAE Group
SAE GroupSAE Group

Hi Cindy, thank you for taking the time to share your feedback! We are so pleased that everything met your expectations and you are happy with your new solar system. No doubt you're already reaping the rewards - ENJOY!

Professional and on time..

published

Good company to deal with. Workers turned up on time and carried out the job of installing the PV panels and associated meters etc in a professional way. I can recommend this company.

1 comment
SAE Group
SAE GroupSAE Group

Thanks for your review Ken! We bet you're loving your new solar powered lifestyle and reaping the rewards by now - enjoy!!

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HER

HERAU

  • 8 reviews

No supply, refuses to refund deposit after 7 weeks.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower
System Size28 KW
Purchase Price$8,000.00
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gayle wilson

gayle wilsonSouth East Queensland, QLD

  • 8 reviews
  • Verified customer

AMENDED REVIEW of SAE Group

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius
System Size6.6 KW
Purchase Price$6,700.00
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John.Z

John.ZSouth East Queensland, QLD

Highly recommend SAE for your solar installation

published

My friend used them last year, and after hearing about their experience, they were happy to refer me to SAE for my solar. Used the same consultant, he really knew what he was talking about, and I made sure to ask lots of questions too. Went with Seraphim and Fronius in the end, plus added the smartmeter (again would recommend if you like to watch your electricity usage). Installation was smooth, systems running as expected as watching it on the meter. Overall good experience, and happy to recommend.

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size5.5 KW
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Carrie

CarrieRURAL VIEW

Money Grab

published

Quote given to be able to apply for the Qld Government grant was great. Not so when it came to arranging installation. An additional $3,000 added on for installation, travel and administration. Money grabbing at its best.

s birkbeck

s birkbeckBrisbane

  • 2 reviews
  • Verified customer

many system faults from the beginning still unresolved and has been months...

published

many system faults from the beginning still unresolved and has been months, poor response from SAE and the enphase team

Las

LasBrisbane

  • 7 reviews
  • 7 likes
  • Verified customer

AAA service, highly recommended

published

Everything went flawlessly, even when we had a problem with the agreed timeline, they were smooth and flexible. Professional Installers, Sales, Admin. Thank you!

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  • Verified customer

Great Communication and Friendly Staff. Best Experience.

published

From the first phone call to the final installation. the whole team were friendly informative and well presented. Perfect way to do business. Great Work.

Ryan

RyanSouth East Queensland, QLD

  • 7 reviews
  • Verified customer

Helpful sales rep

published

Paid $1750 deposit for a solar system on 10/08/18 and received a phone call last week that I need to pay more due to the government incentive changes so I've asked for the refund and they've refunded my deposit very quick, Damian was always helpful in answering all the questions.

Installing my solar system Great job

published

Simon and Iassc have now installed to solar systems for us and both times I have been overwhelmed and happy with the result and their work.

Reviewer

ReviewerGold Coast

Poor service and Rude staff

published

Very disappointing after sales service. I had a ducted airconditioning system installed that has never worked properly due to poor equipment/installation. Multiple issues and rude staff. Do yourself a favour and use a different company.

Great Company

published

Great company to deal with. I was totally impressed by their professional service and quality installation. Totally recommend SAE Group

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