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12.5 Kw solar installation
SAE was a good company to deal with. Good communication from quoting to installation. Mark from sales was quick and efficient. Arthur at installation was excellent. Warranties on panels and inverter satisfactory. Only just installed so have no experience with after sales service. Very happy.
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A Pleasure to deal with
The guys who did the install were very professional, pleasant to deal with and clearly knew their product.Early days for us as the final metering yet to be installed by the power company. I love the wifi feed to my laptop that shows me power generated and consumed etc in real time.
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SAE GroupSAE Group
Thanks for the five start review Stewart! It's fantastic to hear that you were impressed with our install team. Hopefully your power company will have your meter up and running really soon. Enjoy watching those savings on your wifi feed!
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John D.South East Queensland, QLD
Great team work.
The company coordinate greatly all my request even the week of the install. The team that install the panels was really helpful with their advises and solving all my questions.
1 comment
SAE GroupSAE Group
Hi John, thanks for taking the time to leave your review. We are very pleased to hear that you are happy with our service and that we were able to answer all your questions for you. If we can be of an... Read more
y help in the future please don't hesitate to contact us. Enjoy your new solar powered lifestyle! Thanks and kindest regards, the SAE team.Similar opinion? Write a review on ieatwords.com.au!
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GerryMid North Coast, NSW
Very Disappointed with this group - they used to have a very good reputation, but now......
We were accepted for the Low Income Solar Scheme, and we have been given the run around since the end of November. It is now the 1st March! This has wasted our summer benefits, and god knows how long it will be before they contact us again. Not Happy Jan!
2 comments
SAE GroupSAE Group
Hi Gerry, thank you for leaving your review. We do apologise for not being in contact as expected. Your application has needed reviewing by the Low Income Solar Scheme government department and we are... Read more
awaiting their approval before we can proceed any further. If our team haven't already been in contact with you they will be directly to let you know how things are proceeding. Please rest assured we are aiming to have this resolved for you as soon as possible. Hopefully it won't be much longer for you now, Thanks and kindest regards the SAE Team.A phone call or an email would have been good but hey, lets move on.
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CHEAPA AUTO SPARESSouth East Queensland, QLD
Auto spares ashmore
They fitted 2 chinese inverters with 10 year warrant which failed in 5
Year they were fitted at the same day but they only wont warrant 1
My company spent $26000.00 evry thing they fitted failed
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JTB
- 2 reviews
Beware Warranty
I have had little reduction in bills. I have requested SAE send out a tech but they want to charge me $150 call out fee while under warranty. Inverter on the wrong time but SAE claim this is not a fault. Not interested in assisting you once they have installed panels. Like getting blood out of stone.
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MelissaRichmond-Tweed, NSW
- Verified customer
Very poor after sales service
We had solar installed by SAE 2 years ago on our business. We were told by the salesman that not only would we be self sufficient, but that we would 'make money". Well I'd hardly call getting $1500 power bills quarterly 'self sufficient'! After numerous enquiries to SAE over the 2 years as to why we were not producing the amount promised we got another company to take a look. Turns out by cheaply screwing the panels flat on our roof 5 degrees south east is not best practice. Had we been given the option to add a tilt system to face the panels c...Read more
orrectly we would have gone with this. It was blind faith that they were doing the right thing. Also being 5 degrees means that the panels do not self-clean and are constantly filling up with dirt and grit, decreasing production even more. Also the Frontius solar web has been unavailable for quite some time now and I have called SAE to rectify this and no one will even get back to me. All in all, it has been very disappointing dealing with SAE and I do not recommend this company to my family or friends.Similar opinion? Write a review on ieatwords.com.au!
CindySouth East Queensland, QLD
Smooth process from start to finish
After contacting several companies who didn't even return our calls, SAE responded professionally with an on site visit and additional support to answer any questions we had. Highly recommend Craig (Brisbane sales). The process was clearly explained. The installation was efficient and the team of installers were lovely. We have had some minor initial trouble shooting that they have responded to promptly. Looking forward to saving lots of money!
1 comment
SAE GroupSAE Group
Hi Cindy, thank you for taking the time to share your feedback! We are so pleased that everything met your expectations and you are happy with your new solar system. No doubt you're already reaping the rewards - ENJOY!
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Professional and on time..
Good company to deal with. Workers turned up on time and carried out the job of installing the PV panels and associated meters etc in a professional way. I can recommend this company.
1 comment
SAE GroupSAE Group
Thanks for your review Ken! We bet you're loving your new solar powered lifestyle and reaping the rewards by now - enjoy!!
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HERAU
- 8 reviews
No supply, refuses to refund deposit after 7 weeks.
We paid our deposit for a Sunpower system in good faith. A month later and no word. We contacted them to find out that there was a delay with the Inverter. 7 weeks have passed, no contact. We chase them to find out that they now cannot supply the panels as agreed. Nor could they give us a time frame when they would be able to install the system as agreed. We asked for our deposit back but were told that because we "chose to opt out" that they would not refund the whole deposit. We did not opt out. They are unable to supply the system as agreed....Read more
They have told us that they will install a system with lower wattage panels than we requested and we should be happy with that. We aren't. Poor communication and a rip off sales style. So disappointed. Never use SAE!!! I hate to think what their after sales service is like if this is their before sales!Similar opinion? Write a review on ieatwords.com.au!
gayle wilsonSouth East Queensland, QLD
- 8 reviews
- Verified customer
AMENDED REVIEW of SAE Group
I made a very negative review earlier this month and would like to update my experience.
Andrew the sales rep, rang and profusely apologised. The marketing department then contacted me on the same day to apologise and to organise for our smart meter to be installed. This meter had not be added to the installation job sheet even though it was on the original contract. The smart meter was installed within 5 days from the phone calls.
I was already familiar with the app, however the installer did take the time to explain the app. He and his app...Read more
rentice were very friendly. From my experience, make sure you take the time to understand exactly what you are buying, how it will be monitored and on the day, ensure all components listed on your contract are installed. Installation for us took all day as two new apprentices were being trained which made the 'how it works' lesson rushed as we were running out of sunlight. I would like to recommend to SAE that some instructional videos on their website would be helpful as a follow up for those in a similar position as us. We actually found some brilliant youtube vidoes from a local competitor. That will make the after sales service experience exceptional. We believe we have a quality product.Similar opinion? Write a review on ieatwords.com.au!
John.ZSouth East Queensland, QLD
Highly recommend SAE for your solar installation
My friend used them last year, and after hearing about their experience, they were happy to refer me to SAE for my solar. Used the same consultant, he really knew what he was talking about, and I made sure to ask lots of questions too. Went with Seraphim and Fronius in the end, plus added the smartmeter (again would recommend if you like to watch your electricity usage). Installation was smooth, systems running as expected as watching it on the meter. Overall good experience, and happy to recommend.
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CarrieRURAL VIEW
Money Grab
Quote given to be able to apply for the Qld Government grant was great. Not so when it came to arranging installation. An additional $3,000 added on for installation, travel and administration. Money grabbing at its best.
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s birkbeckBrisbane
- 2 reviews
- Verified customer
many system faults from the beginning still unresolved and has been months...
many system faults from the beginning still unresolved and has been months, poor response from SAE and the enphase team
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LasBrisbane
- 7 reviews
- 7 likes
- Verified customer
AAA service, highly recommended
Everything went flawlessly, even when we had a problem with the agreed timeline, they were smooth and flexible. Professional Installers, Sales, Admin. Thank you!
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- Verified customer
Great Communication and Friendly Staff. Best Experience.
From the first phone call to the final installation. the whole team were friendly informative and well presented. Perfect way to do business. Great Work.
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RyanSouth East Queensland, QLD
- 7 reviews
- Verified customer
Helpful sales rep
Paid $1750 deposit for a solar system on 10/08/18 and received a phone call last week that I need to pay more due to the government incentive changes so I've asked for the refund and they've refunded my deposit very quick, Damian was always helpful in answering all the questions.
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Installing my solar system Great job
Simon and Iassc have now installed to solar systems for us and both times I have been overwhelmed and happy with the result and their work.
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ReviewerGold Coast
Poor service and Rude staff
Very disappointing after sales service. I had a ducted airconditioning system installed that has never worked properly due to poor equipment/installation. Multiple issues and rude staff. Do yourself a favour and use a different company.
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Great Company
Great company to deal with. I was totally impressed by their professional service and quality installation. Totally recommend SAE Group
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SAE GroupSAE Group
Hi Paul, sounds like you had a great end to end experience with our team. Thanks for the five star review! We aim to continue this level of service beyond your install so if we can be of any help in t... Read more
he future please don't hesitate to contact us. Enjoy those savings from your fantastic new 12.5kw system!