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Reviews

4.1

66 reviews
5
(46)
4
(6)
3
(0)
2
(2)
1
(12)
  • Value for Money
    4.1 (25)
  • Product Quality
    4.3 (23)
  • Return Claim MadeYes (1) · No (27)
  • Customer Service
    4.2 (25)
  • Warranty Claim MadeYes (2) · No (26)
  • Purchase Price$8,986.35 (17)
  • Installation
    4.3 (24)
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Good experience

published

Good communicators. Timely installation. Came when they said. Always called back when asked. The quote was well done after a meeting onsite. It was a competitive quote by an experienced man.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Terry

TerrySouth East Queensland, QLD

  • Verified customer

Peace of mind and pleasant to deal with SAE Group - Highly recommended SAE Group.

published

Just had the solar system installed by SAE Group. Very pleased with the professionalism of installation team and the installation of solar system. The sales rep, Craig, was very knowledgeable on the product and helpful in the decision to purchase solar system. The admin team were also helpful and kept me informed on the progress of installation from accepting the quotation to the actual install. Before accepting the quotation, I was able to cross check all the information provided. From quotes to credentials. This gave me peace of mind that I was dealing with a reputable company. I would like to say a big thank you to SAE Group and their team.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech and fronitus
System Size10 KW
Purchase Price$12,000.00
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1 comment
SAE Group
SAE GroupSAE Group
lindaL

lindaLNew South Wales

Best Install from start to finish!

published

Fantastic company to deal with, the whole process went smoothly from start to finish. Panel process was so easy, from installation to setup of my smart meter and app.I have had lots of questions and they are all only ever so keen to help, making installation and upkeep super easy. Extremely happy and couldn't recommend SAE highly enough.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
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1 comment
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Captain Snooze

Captain SnoozeRichmond-Tweed, NSW

  • 3 reviews
  • Verified customer

If you want quality products, professional service and a fair price SAE Group (Solar) can deliver.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sonneshein BATTERIES
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1 comment
SAE Group
SAE GroupSAE Group
Rico

RicoSouth East Queensland, QLD

Very happy with the installation

published

Great company to work with! They listened to what I requested and provided a solution to match. The office and installation staff were excellent. Easy process for designing a solution for my needs.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower P3
System Size6.5 KW
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1 comment
SAE Group
SAE GroupSAE Group

Hi Rico, thanks for the 5 star review! Designing a tailored solution to our customers needs is our speciality so we are thrilled to hear that we met your expectations. Enjoy your new solar powered lifestyle!

BarryG

BarryGMid North Coast, NSW

  • 2 reviews
  • Verified customer

This company listens to what you want.

published

Crew arrived on time, and sorted a problem in first few minutes. Great result. 2 other companies only wanted to do the simple solution. SAE went out of the way to accommodate our situation. (3 phase, panels on shed 30 metres from the house). Sensible solutions worked out, where other raised obstacles. Recommended to all potential clients.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$6,400.00
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1 comment
SAE Group
SAE GroupSAE Group
  • Verified customer

Highly Recommend SAE for Residential Solar.

published

I was very happy with the sales process, SAE sent someone on-site to assess (I am in Country NSW) and they were helpful and knowledgeable.

I was also impressed that SAE listened to my specific requirements and didn't just sell me something cookie-cutter. The folks in the office were friendly and proactive in updates on order progress and scheduling.

Install was over two days with two guys on-site. Really happy with the result and the guys were friendly, punctual and extremely knowledgeable of the products being installed. The end result is amazing, the system looks great on the roof and Enphase board is neat and tidy in the garage.

All in all, was a very positive experience and I would highly recommend SAE.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SunPower P3
System Size9.9 KW
Purchase Price$12,471.00
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1 comment
SAE Group
SAE GroupSAE Group

Great Company - excellent service

published

Great company to deal with from start to finish - no issues - has been a very easy process - they kept all parties informed and even put in appropriate processes for COVID-19 - very impressed - would highly recommend to anyone looking for Solar.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group

Can’t wait to use it.

published

Great company to deal with and Damian was very down to earth and very helpful. Installation was quick and team very professional. Thank you for your assistance with getting everything connected.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
SAE Group
SAE GroupSAE Group

The reviewer stated that an incentive was offered for this review

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vldp

vldpSouth East Queensland, QLD

Great job, great guys and very professional

published

The guys had to deal poor wet weather but did a great job professionally and safe, installation was quick and efficient and completed in reasonable time, I highly recommend SAE

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase Price$6,200.00
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1 comment
SAE Group
SAE GroupSAE Group
Paul B.

Paul B.South East Queensland, QLD

Great trades men

published

The installation went along great Electrician was very knowledgeable and helpful. lots of back ground checks due to not knowing very much and hearing a lot of different ideas about solar.

Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
1 comment
SAE Group
SAE GroupSAE Group

Hi Paul, we're thrilled that you had a great experience and found the team helpful - awesome to hear and just how it should be! We know that you'll be reaping the rewards in no time - enjoy! Thanks for choosing SAE Group Paul.

Brilliant company

published

These guys are great - pricing is good, they explain everything, and are VERY prompt responding to questions.

Sales staff were very helpful, explaining the various options for inverters and panels, Installers showed up on time, were done quickly, and were very professional.

Overall a pleasure to deal with, and would wholeheartedly recommend to anyone looking to install a solar system.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower P3 330w
System Size6.6 KW
Purchase Price$7,000.00
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1 comment
SAE Group
SAE GroupSAE Group
Steve Hunter

Steve HunterRichmond-Tweed, NSW

Solar install

published

Friendly and efficient installation team who turned up on time. Information supplied from admin team is accurate and timely. Not connected yet but should be good. Can't wait to see my first bill

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphin blade
System Size10 KW
Purchase Price$7,800.00
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1 comment
SAE Group
SAE GroupSAE Group

Hi Steve, thank you for sharing your feedback. We are so pleased to read that everything went smoothly for you and you're happy with your new solar system. We have no doubt at all that you'll be seeing the amazing benefits in no time at all - enjoy!

Alastair - Gulmarrad NSW

Alastair - Gulmarrad NSWMid North Coast, NSW

  • Verified customer

Fantastic company to deal with, can't recommend them highly enough.

published

The panel installation was faultless, The team obviously all knew their roles during the installation, were extremely professional, polite and courteous. The finished job was extremely neat, and the guys left the house clean and tidy without any mess or leftover material.
Have not had any issues, the initial on-site assessment was professional, initial design very good. We asked for a larger install and whether pricing could be improved. Everything was done well and truly to our satisfaction.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Blade 330W
System Size6.6 KW
Purchase Price$5,100.00
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1 comment
SAE Group
SAE GroupSAE Group
G Hill

G HillRichmond-Tweed, NSW

Great Install

published

We had long planning phase due to my DA and SAE stayed with me over the two years of discussion, answering questions regarding specs for the new build

Once we had the go ahead the process moved fwd quickly and completed on the dates scheduled.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim blade
System Size7.26 KW
Purchase Price$12,000.00
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1 comment
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PKPK

PKPKSouth East Queensland, QLD

13kW system installation

published

SAE was an excellent company to deal with. Craig was knowledgeable, and came up with a plan for the best use of our roof space for our chosen system. Communication was excellent, and there were no 'pushy' sales tactics. The two guys that installed our system were meticulous, including a minor re-design to maximise the panels on the roof. I could not fault the service from start to finish, and I am currently recommending SAE to friends. Early days, but the system is pumping out power as promised and is likely to pay for itself in under four years.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 40 x 325W Sunpower P19 solar panels
System Size13 KW
Purchase Price$13,874.00
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1 comment
SAE Group
SAE GroupSAE Group
Ian Elliott

Ian ElliottSouth East Queensland, QLD

  • 2 reviews

13kw High End System

published

Sales process was good, 15kw SMA inverter, 13kw of Sungrow panels with Solar Analytics software, installation was poor, SAE sent a different team back to fix the issues, communication was average at best. Overall the price was highly competitive.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow
System Size13 KW
Purchase Price$15,000.00
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1 comment
SAE Group
SAE GroupSAE Group

12.5 Kw solar installation

published

SAE was a good company to deal with. Good communication from quoting to installation. Mark from sales was quick and efficient. Arthur at installation was excellent. Warranties on panels and inverter satisfactory. Only just installed so have no experience with after sales service. Very happy.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group

A Pleasure to deal with

published

The guys who did the install were very professional, pleasant to deal with and clearly knew their product.Early days for us as the final metering yet to be installed by the power company. I love the wifi feed to my laptop that shows me power generated and consumed etc in real time.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 319 panels and Fronius 63A inverter
System Size6.5 KW
Purchase Price$7,400.00
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1 comment
SAE Group
SAE GroupSAE Group

Thanks for the five start review Stewart! It's fantastic to hear that you were impressed with our install team. Hopefully your power company will have your meter up and running really soon. Enjoy watching those savings on your wifi feed!

John D.

John D.South East Queensland, QLD

Great team work.

published

The company coordinate greatly all my request even the week of the install. The team that install the panels was really helpful with their advises and solving all my questions.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 325w & Fronuis
System Size7.15 KW
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1 comment
SAE Group
SAE GroupSAE Group
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