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Samsung Galaxy A5 Questions & Answers
2nd Generation (2017), 1st Generation (2014)7 questions from our users
Jan C.asked
Judyasked
I cant connect my phone to my suburu Forrester 2022 using the android app. It works on the phone itself but wont display the maps on the cars screen
2 answers
KathSamsung
Hi Judy. Would you be able to confirm if this issue has been occurring since you first paired your Samsung A5 to your car?
Kath
Samsung AU
Hi I did a live chat with a samsung rep yesterday and apparently it is my version of android auto that is the problem so it looks like i need to upgrade my phone. thanks anyway
Tracey Casked
Hi there,
I currently own a Samsung Galaxy A5 - gold ....great phone
I am seriously thinking of upgrading and going to the Samsung Galaxy A50.
My question is ...does the A50 come in gold?
If they do, where can I purchase one in Frankston, Melbourne, Victoria?
Thanks
Tracey C, Frankston
1 answer
AdaSamsung
Hi Tracey, the A50 comes in either Blue or Black. You can purchase it at an authorised Australian retailer or via the link below.
Purchase online > https://www.samsung.com/au/smartphones/galaxy-a50-a505/SM-A505YZBNXSA/
List of Participating Retailers >https://www.samsung.com/au/made-for-australia/
Jo
Samsung AU
N.Newtonasked
how do I transfer photos off my phone to computer
2 answers
Samsung AUSamsung
We have provided a link below to help you transfer photos from your phone to PC. We hope this helps :)
> https://www.samsung.com/au/support/mobile-devices/transfer-photos-from-phone-to-pc/
Jo
Samsung AU
Thank you I will try it.
Chamithasked
I am using Samsung A5.
I 've lost my original charger.
Now I couldn't find a charger that providing fast charging.
It indicates a system message as slow charging and asked me to use my original charger.
I went to Samsung Chadstone to buy orginal charger but that chrger also indicates as slow charging.
What can I do for this matter?
1 answer
I would suggest returning back to the Samsung Store or referring to another Samsung Stores .. I have located the Highpoint SC and Melbourne Central Stores within close proximity in order to address this issue. I beleive they will be able to assist you better with this matter. It could possibly be an issue with the charging port or a simple firmware flaw within the Samsung OS
Daveasked
My phone after only 8 months suddenly went into a slow charge mode took it in and told it was my fault i had damaged the connection point to the charger i have only used the factory issued charger is this a design fault or a faulty phone?
2 answers
Anna S.Samsung
Hi Dave, thanks for taking the time to write to us. Please reach out to us on our Facebook page so we can assist in getting this resolved for you.
Anna
Samsung Australia
It's a type C connection at the phone end..they seem to be more robust.. did they say it was damaged at the phone or charger end ? I'd contact Samsung rather then a mobile repair shop, or the retailer.. Under a year, in normal usage...that's a warranty issue.., and if you don't get satisfaction, contact the ACCC. The A5 is a pretty robust phone designed to be tough..
Patasked
spaces being inserted into middle of words.....why? How do I fix this?
1 answer
I'm sorry Pat, I'm not a technician and I did not have this problem with my A5. My only problem is with it not being able to recharge it and Samsung repairer claiming it has water damage when I know it has never been wet. Have you tried searching for a Samsung user group on the internet? Sometimes another user can provide an answer.
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