Kane
- 4 reviews
Great work
Very impressive work guys... love the new phone just a shame you don't have notification light ANYMORE hope it's included soon in software update.. I've always been with samsung and will never leave
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Suneel Babu RavuGreater Melbourne (Metropolitan), VIC
- 5 reviews
- Galaxy S10 128GB
- Verified purchase
Not Worth and a failure Product
I have received my brand new S10 128GB phone in elegant pack and delighted to see such masterpiece from Samsung S10, but this excitement couldn't last few hours. With lot of effort and time I have migrated from my old S9+ and configured the phone . Later in the day notice battery is draining like anything, in just 9Hr 50 mins battery came from 100 to 20%. I have called customer care and reported the problem and I myself volunteered to monitor the performance another 24 Hrs, but I have recharge twice within 24 hours. on 2nd day of the phone agai...Read more
n I called customer care to notify the same and booked for return and replacement. Fortunately I have taken all the details while I was talking to the Customer care executive despite he mentioned all these details will be sent in email and it's been 3 days there is no such email very disappointing experience and lack of responsibility from Samsung team. on 3rd day I have called TOLL to book the return as per the details noted down and the parcel was picked up TOLL representative on 08/04 unfortunately it is still not delivered. Again, I have called Samsung customer care team to complain against this and seek help but yet again very irresponsible answers and no value to customer satisfaction. Surprisingly I hear from the executive that there are no supervisors available for me escalate this case @09:00 AM mel time and they will be available only after 11:00 AM. Considering all this experience, I just want to end this frustration I have requested them to refund and send the communication with the details even after 45 mins I haven't received any written confirmation as agreed. Total Disgusting Experience.1 comment
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Scott WootenSouth East Queensland, QLD
- 7 reviews
- 2 likes
- Galaxy S10 128GB
- Verified purchase
Flawless features, excellent design, outstanding display and next level camera.
As with any new phone you usually first think the obvious "Wow, this phone is so much better than my old phone". Well of course it is. It's like getting a new puppy and it's all cute until it starts baring it's true nature. While I may be in "puppy" mode with my new S10 128Gb Black model, I'm beyond impressed. Let's start with first impressions.
I unboxed my phone to find the necessities; Samsung S10 128GB Mobile Phone (good start), USB-C cable and charger along with some nice AKG earphones. I like that they went with an external brand. S...Read more
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Questions & Answers
EBGasked
still waiting for an answer as to my settings keep changing at random. how can I lock my settings ???????????????
2 answers
AdaSamsung
Hi, if you are experiencing troubles with your S10, we recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Alternatively, you can reach out to our Customer Care team on 1300 362 603 for further assistance.
Ada
Samsung AU
please read below.
This mobile was never set up correctly, the screen keeps going blank even while dialling, the brightness seems to be permanently set on energy saving mode, the Samsung shop has never heard of enhanced volume, the phone keeps signalling that there is a message but there is no message, There was a fault that the other party could not hear the caller so the first party would have to redial.
There are just too many faults that cost the owner time and money in lost time. I never had any problems with a former Galaxy s4. The customer service is 1/10. Why is it not possible to speak to someone in Australia. The user manual is not helpful.
This phone has been back to Samsung 3 time and back to Telstra 3 times. How much more time do I have to waste?
Kath from Samsung
Sorry to hear of the connectivity issues you are experiencing with your Samsung S10. I understand that you have visited our store three times previously and I would like to look further into this interaction. Would you be able to forward your enquiry over to us via the link below as it is our main point of contact?
EBG I don't have Facebook.
ADA from Samsung
If you are unable to reach the Social Team via our social channels, you can also reach out to our Customer Care team on 1300 362 603 for further assistance.
EBG
Just back from the Samsung phone shop (for the 4th time), getting my settings reset (again) to what I want. Why do my settings keep changing at random?
The 1300 number is in the Philippines. Why can’t I speak to someone in Australia? I spent 1 1/2 hours talking to the Philippines 2 weeks ago and got nowhere. They are far more concerned with verifying one’s identity than actually problem solving.
Kath from Samsung
Multiple factors could be the cause, EBG. This may include but not be limited to third party applications downloaded on your Samsung S10. If you would like further support, I would recommend contacting the number provided or alternatively, you can visit your nearest Samsung service centre to get a member of our team to help look into this for you! You can find your nearest authorised service centre via the link below:
EBG
just wasted 35 minutes talking to someone in the Philippines and achieved nothing. The suggested I take my phone to the nearest service centre at Olympic park Sydney .great I live in Adelaide.!
ADA from Samsung
Your feedback has not gone unnoticed and will be passed on.
You can however, find your nearest service centre via the link below:
https://www.samsung.com/au/suppormult/service-centre/
If you don't have time to visit, or can't get to one of our Service Locations - you also have the option to drop it off at your local Australia Post office. For more information, please see below:
https://cybersvc2.samsungcsportal.com:83/samsungcare/au/index_m?dpFlag=Y
Problems of random setting changes.1. This phone permanently set on energy saving mode. The screen brightness keeps going dim while I am trying to take pictures for work out doors .
2. The volume keeps doing down. I am partially deaf and have to keep setting the volume back to max. Samsung customer service centre has never heard of enhanced Volume.!
3. I wanted the battery charged to show on screen but the manual does not show how to set this up.
4. The screen keeps going blank after 10 seconds even while I am still dialling.
5. The picture settings keep changing at random ie the photo size and shape.
6. Today the photo mode keeps reversing to Selfi mode instead of picture mode
7. The screen rotation would not work for more than 1 week.
8. There has been a persistent problem where after 5 minutes the call partially drops out I can hear the other party but they can]t hear me. No one at Samsung has ever addressed this problem. This means I have to make more calls than necessary.
9. I want all my pictures stored in one place. I don’t want them stored under separate headings or in separate files.
10. Why does Gallery open in edit mode?
11. There is something wrong with the screen sensitivity in theat one has to swipe the screen up to 10 times just to answer a call.
12. And many more problems with random setting changes. This phone cannot do even the most functions ie take a picture then send by either email or SMS. With this This phone there is no guarantee that I can complete a call without the call dropping out.
13. This phone is now costing me time and money both in lost calls and visiting your Samsung agents . I am a civil engineer and I charge $A75 per hour. So far you have wasted more than 10 hours of my time. so what are you goinh to do about it ???????
EBGasked
I wrote a review of the Samsung s10 why is it not on your web site???????
Pending
worst mobile ever, worst customer service ever
This mobile was never set up correctly, the screen keeps going blank even while dialling, the brightness seems to be permanently set on energy saving mode, the Samsung shop has never heard of enhanced volume, the phone keeps signalling that there is a message but there is no message, There was a fault that the other party could not hear the caller so the first party would have to redial.
There are just too many faults that cost the owner time and money in lost time. I never had any problems with a former Galaxy s4.The customer service is 1/10. Why is it not possible to speak to someone in Australia. The user manual is not helpful.
10 answers
I dont believe its a bad phone at all. It could be you just got a lemon which happens in ever product we buy. Perhaps go to a phone or computer shop and ask for help in a calm manner. It could be something very simple.
Good luck
you cant use a lemon to make phone calls. this phone has been back to Samsung 3 time and back to Telstra twice. how much more time do I have to waste?
KathSamsung
Sorry to hear of the connectivity issues you are experiencing with your Samsung S10. I understand that you have visited our store three times previously and I would like to look further into this interaction. Would you be able to forward your enquiry over to us via the link below as it is our main point of contact?
https://www.messenger.com/t/SamsungAustralia
A member of our team will endeavour to reach out to you as soon as possible!
Kath
Samsung AU
Kamalasked
Stuck between s10 and s10+. I’m happy to get s10 as I don’t like bigger phones but battery concerns me, as all the reviews I have seen reported it. Kindly advice.
1 answer
Samsung AUSamsung
Hi Kamal, the main differences between the S10+ and S10 include battery size, camera specs as well as internal storage options. We have provided a link below to assist you with a side-by-side comparison of the two models.
> https://www.samsung.com/au/smartphones/galaxy-s10/compare/
Jo
Samsung AU
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Samsung AUSamsung
We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU