Samsung Powerbot VR9000 (SR20H9050U) Questions & Answers

How do I Factory reset it?

Hi Lee,
I'm having a similar issue after 2 years of faultless operation. No actual error code, just backs up, wiggles around a bit and the exclamation symbol lights up.
No resoloution with reset and full clean.

Was your issue solved?

Thanks in advance,
Rachel

Put a piece of tape over the sensor. I know that worked with Rhoombas with the same issue.

I put white paper over all the senses and taped them down, everything works fine on black rugs.

The motor runs but the bot doesnt move? Sounds like a Software problem as you have tried to reboot by switching off at the isolating switch under the bot. Suggest you try and get Samsung to fix (good luck)

Sorry. I can't help you. It's a lot of money to pay for lemons isn't it.

Check if there's something stuck or the container is full

Hi, Did you manage to fix this issue?I have got the same problem with my one.

Any luck on this? Ours just started doing the Mute+triangle symbol and no action.
I love this little guy...I hope it's not dead.

Did you ever figure this out. My is doing same thing.

Same here...

Same here.

The mute button turns off the notification sound. It does not silence the running vacuum. The notification sounds when the PowerBot gets stuck, when it begins it's cleaning cycle, and when it connects to the charger.

To lower the noise level of the vacuum itself, try turning down the power level (cyclone shaped button). This gives a quieter cleaning and makes better use of the battery

I have made myself my own professional powerbot fixer (prefer 9000+ models and I made a deal with the crap that’s this expensive beast has turned into and I am fully capable for pretty much fixing anything and the best part. I speak tech/ not tech and have over a 100 parts to fix basically anything. I’m a geeky engineer that always works on my own equipment because we can even take these to vacuums stores in the Washington D C metro area. So if you don’t mind shipping out to me ( hopefully not far you’ll go from someone reading a damn manual (tier 1, then escelsted to Tier 2, then up to the FEW rocket scientists who let this go out for sale with NO R&D. Meaning it won’t go over black lines and for almost $1000 you have to get the craziest support to get you up and running. I’m honest. This is my hobby and I do not intend to get rich from you ok. You pay for parts that I do not have I snd WILL NOT order anything w/o your approval and signature. If not about to fix (that would be the first in over 50 9000-9050’s......you can text me at(703) 517-0709 (Ed wolfe) nothing to hide and my address is15780 Crocus lane, Dumfries VA 22025 if you really want the best chance because not only does their lame ass support take so long they DONT KNOW how to fix. Man I wish I could make a business of this but have no where to start as far as charging outside of parts that I have to pay for. Any parts I have in surplus are free to you. Why???? Because I believe it paying it forward and helping others.....so I guess let chat text, call etc and we can work out a fair exchange and if you want to insure your broken bot be my guest. Maybe it will get lost in transit and the UPS will give you the money for the new one.

Ok folks here’s the good news. It’s the best and can take on all terrain and even thin lynolium and hardood floor very well. When it works. When I first disassembled this is was soooo pissed at Samsung. Most the parts are cheap plastic that are to hold forever and I expected it to be. H2 in my house! Hey I may even get a welding set and start making monster bots that I’d it grab the cats tail “uh-oh!” I don’t have a cNnans my heavily shedding dogs just move out of its way......

Anyway feel free to reach out. I’ve got some follow now and if it goes at this rate MSN’s I’ll be their next US base pre-release R&D engineer. Better pay me a ton cause I’m not chanrging much (yet) more I Lean quicker infix good for you

Just watching in, on this question, i have the same trouble, with mine.

Same issue here with the VR7000 powerbot.... any updates?

Same issue any answers?

Use the magnetic strips,supplied with the vacuum, to keep it out of places you don't want it to go.

Try turning it off with the emergency switch on the bottom and unplugging the base. Then plug it back in and turn the robot back on. This has been known to resolve issues with the bot finding and docking to the base.

Turns out it couldn't find the dock because it was on carpet. I put a flattened cardboard box under the dock and on a hard surface it works just fine.

Have a look that have you installed it perfectly the dust chambers yet. Try goggle or go to any store that has samsung rep they can help. They are really helpful.

Have a look how you have put the dust bin ! Take it to nearest harvey norman home or jb hi fi home and ask a samsung rep

Sounds like the electronics got damaged. Leave it as open as possible for a few days, then try again, and if it does not work you will have to bring it back where you bought it.

I have the same problem did you know how to fix

Well, I'm lucky that it is still under warranty and they change a new one for us.

Hi Kaz,

My Powerbot also drove me crazy. I am not sure if Samsung can update the firmware of the Powerbot. What I did was I bought another docking station with power adaptor from their service center. Put one in front of the house and the other at the back of the house. It can now find the station to charge. But same problem as yours. It will not finish a room. Sometimes what I'll do is close the room where it is vacuuming until it finishes it then open the door when it's done. I guess the Powerbot needs supervision and is not very smart...

Thanks for taking the time to help K. I've started closing doors but it's still crazy. Helpline have advised me to take it to service centre :}

If you have no steps that it can fall down, try covering the "Cliff Sensor" under the front edge of the unit. It is a somewhat recessed, rectangular area about 1/2" X 2" under the front edge of the unit. I used black electrical tape on mine that work well. I have a multi colored rug that the unit just would not vacuum, stopping every time the color changed on the rug.

Hi Harry, good question...unfortunately my couch sits on the ground so i dont have an issue with the height...i havent run into any other issues regarding it either. The front third section however is lower than the 13.5 stated so it does allow the nose of it to get under the front sections that are visible to the eye....and it doesnt get stuck. Hope that helps.

Hi Harry, never had an issue with the height. Just like any robot vacuum you will still need to get into those hard-to-reach places yourself so adding under a couch would be a small price to pay I guess. Cheers

the VR9200/ SR20H9050U has a wifi connection that lets you control the device from your phone. I believe it also has the 10 yr warranty on the motor whereas the VR9000 doesnt have that.

I think the VR9000 has only a 70Watt motor - the VR9200 has a 180Watt motor.