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Samsung Powerbot 9000 Series Questions & Answers
VR9000 (SR20H9050U), VR9200 (SR20J9250U), VR9300 (SR20K9350WK)74 questions from our users
ruffusio420asked
Has anyone figured out how to find the mac address for your robot so you can use mac filtering on you router? I have done the setup through smartthings app, turned my mac filtering off and the vacuum always says offline. I sometimes get notifications on my phone when it finishes the auto cleaning. But as far as mapping my home so I can tell it to go vacuum the kitchen i cant because it's always offline.
1 answer
AdaSamsung
Hi, if you are experiencing troubles with your POWERbot, it would be best for you to reach out to our Customer Care department on 1300 362 603 for further assistance.
Ada
Samsung AU
ja jaasked
I've had a Powerbot 9250 since Nov 2016, has not had a lot of use, but despite that has been serviced twice in that time for 2 different faults. Now it is throwing C03 errors and the right drive wheel does indeed seem stiff compared to the left. But no blockage, nothing to clear. Probably a seized motor. Now the product is outside the nominal 2 year warranty. My question is: given its troubled history and how common the drive wheel fault is, will Samsung repair this product free of charge?
3 answers
AdaSamsung
The C 03 error code indicates that there is foreign matter caught in the right Driving wheel. It is recommended for you to turn off the emergency switch and remove the foreign matter from the driving wheel.
For more info (page 30) > http://downloadcenter.samsung.com/content/UM/201507/20150720104101652/00._DJ68-00732B.pdf
Jo
Samsung AU
Yes, I did read the manual, and did follow the instructions.
As stated previously: No blockage, nothing to clear.
AdaSamsung
If you are continuing to experience troubles with your POWERbot, it would be best for you to visit your nearest authorised service centre for further assistance.
Locate your nearest authorised service centre:
https://www.samsung.com/au/support/service-centre/
Jo
Samsung AU
Teo W.asked
My Powerbot have mute and triangle symbol luminate, It not do anything, anyone know why ?
1 answer
AdaSamsung
Hi Teo, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Jo
Samsung AU
Penny masked
My unit has started making a loud vibrating noise but its still cleaning. Ive checked the there is not hair blocking the unit and that its clean
1 answer
AdaSamsung
Hi Penny, if your unit appears to be operating unusually, we recommend for you to reach out to our Customer Care team on 1300 362 603 so that we can further look into this.
Jo
Samsung AU
Yosen Y.asked
can the firmware be upgraded? if yes, how to do it?
1 answer
AdaSamsung
Hi Yosen, when the power is supplied and your POWERbot is docked on the docking station, the POWERbot
will be connected to the server and then check if there is software updates. If there is the latest
software, it will be automatically downloaded and updated.
If UP is displayed on the display panel while the POWERbot is charging, it means that the update
is in progress. Please wait for unit to complete the rebooting.
User Manual (page 22) > https://www.samsung.com/au/support/model/VR20K9350WK/SA/
Jo
Samsung AU
Jan C.asked
hello, thanks for the manual to open the vacuum cleaner,
the problem is that the vacuumcleaner works but after 10 sec the vacuum motor stops, and the robot still drives like normal.
battery full capacity,
i open the vacuumcleaner like the discription, and i see that there was water in the vacuum motor, so with dry air i blow all the water away, assembly everything, but the problem stay.
the vacuum motor turns normal, i hear nothing special.
so maybe the electronics on the vacuum motor that maybe damage?
maybe take to much ampera,
1 answer
AdaSamsung
Hi Jan, we're sorry to hear that you are experiencing difficulties with your POWERbot. We recommend taking your device to the nearest service centre so we can take a look at this for you.
You can find your nearest authorised service centre via the link below:
https://www.samsung.com/au/support/service-centre/
Jo
Samsung AU
Trottieasked
Can you take the robot to clean just that room
1 answer
AdaSamsung
Hi Trottie, The POWERbot can move and clean automatically until it cleans entire space once. If you would like for it to stop cleaning, you are able to pause the unit. We have provided a link below to provide you with further information on the various cleaning modes and methods.
User Manual > https://www.samsung.com/au/support/model/VR20H9050UW/SA/
Jo
Samsung AU
Trottieasked
Can I move the appliance to clean a certain room?
1 answer
AdaSamsung
Hi Trottie, The POWERbot can move and clean automatically until it cleans entire space once. If you would like for it to stop cleaning, you are able to pause the unit. We have provided a link below to provide you with further information on the various cleaning modes and methods.
User Manual > https://www.samsung.com/au/support/model/VR20H9050UW/SA/
Jo
Samsung AU
Sahar K.asked
How does it work
Were to put spare parts?
1 answer
AdaSamsung
Hi Sahar, the POWERbot VR9200 picks up dust and dirt on multi-surface including carpet, hardwood, and tiles etc. with high suction generated from a powerful motor. I have provided a link below with further information.
If you would like to replace spare parts, we would be happy to guide you in the right direction by contacting our Customer Care team on 1300 362 603.
For more info > https://www.samsung.com/au/vacuum-cleaners/robot-sr20j9250u/
Jo
Samsung AU
anne castleasked
Why is my powerbot cleaner only working for about 30 mins then says battery lo, it can't find it's way to charge station, it's hasn't been moved, had this about 18 months now, also it never cleans to edges
2 answers
I have a similar issue and mine is only about 6 months old .
Samsung AUSamsung
Hi Anne, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Jo
Samsung AU
Tonyasked
Hi, can I create 2 maps of my house eg front part of the house, then do a back part of the house . I’ve tried a few times to map my entire house but the battery never goes the full length and as such it doesn’t map anything . Any ideas would be appreciated. Thank you
1 answer
AdaSamsung
Hi Tony, you should be able to map different sections/areas of your house. When your POWERbot runs out of battery, it should return to its dock to recharge and then continue mapping the house at where it was.
If you have any further questions, please feel free to let us know.
Jo
Samsung AU
Dman20002000asked
Question was asked last year with no replies by someone else.
Powerbot is displaying mute and error triangle. Will not start. Tried turning off and on the master switch and powerbot displays these 2 icons while system check is performed.
Any help would be greatly appreciated.
I have even pulled the battery, and let sit overnight to see if that worked with no positive results.
1 answer
PhilSamsung
Hi there, we're sorry to hear you are experiencing these issues. This will be best to get looked at by our technicians at your nearest service centre. Please follow this link in to locate your nearest Samsung approved service centre: https://www.samsung.com/au/support/service-centre/
Justinasked
I have a powerbot 9050 that will only run for about 7 minutes before it returns to the charging base. It still has full battery, an empty bin, and no error codes. I have moved the base twice, tried restarting it doesn’t help. Does anyone have any idea how to fix this or maybe factory reset the device?
2 answers
PhilSamsung
Hi Justin, a basic factor reset may do the trick, however if symptoms persist, I suggest taking the unit to a service centre so that our techs can assess the unit.
How do I Factory reset it?
Deirdreasked
I have had my powerbot for about 4 months (SR2AK9350WK)
Last night it simply lost all suction, so it is riding around but not working. Also, when it starts it makes a sort of grinding noise. I have cleaned everything that it is possible to clean, and it is fully charged. Help?!
1 answer
PhilSamsung
Hi there, it sounds like there may be an issue with your PowerBot that needs to be looked at by a technician. Please follow the link provided so that you can locate your nearest service centre for a visit, and our friendly techs can assist you further!
https://www.samsung.com/au/support/service-centre/
Philip
Samsung Australia
KimRasked
Hi,
I have the Samsung 9000 series (SR20J9250U) and for the past 2 months it will turn itself off when vacuuming and also when charging. I have to reboot it but sometimes will not turn back on for hours. I had it on charge the other night and did not charge at all. I cannot use it and have to use my Dyson. Will this be covered under warranty?
1 answer
PhilSamsung
Hi there Kim, it sounds like you may have a fault with your Powerbot. I suggest you head into your nearest Samsung service centre with the Powerbot and get one of our technicians to assess your unit. Here are a few links which can help you get to where you need to go:
Store locator: https://www.samsung.com/au/support/service-centre/
Studio bookings: https://www.samsung.com/au/samsungstore/bookings/#/
Self Service AusPost: http://samsungcare2.samsungcsportal.com:81/samsungcare/au/index_m
Customer care line: 1300 362 603
Philip
Samsung Australia
Laneasked
I've had our powerbot for about three years (SR2AK9350WK). It will charge when docked with the remote but when I press start it backs up off the dock about an inch and stop. If I manually try to press buttons nothing happens and if I use the remote to get it to re-dock nothing happens. Any ideas?
1 answer
PhilSamsung
Hi there, sounds like your PowerBot may have a fault! It's okay, our technicians can look into this for you. Please visit your nearest service centre with the PowerBot for assistance.
Here is a link to find your nearest:
https://www.samsung.com/au/support/service-centre/
Bookings
https://www.samsung.com/au/samsungstore/bookings/#/
Philip
Samsung Australia
Colinasked
I have changed the location of the docking station but the Powerbot only goes back to the old location.
Any tips?
2 answers
PhilSamsung
Hi there, you can either go into the Smart Things app, and reconnect the device, if this method does not work, we can get our L2 techs to contact you to run troubleshooting for the unit. You can either reach out to us via Facebook, Twitter or email us on [email protected]
Phil
Samsung Australia
Thank you it fixed itself. no more problem.
It's works great., I love it
Matthew Vasked
Anyone have an issue with their vacuum not being able to vacuum an area rug? I have owned this vacuum for about a year. I have never had an issue with it transitioning from carpet to tile or hardwood. I bought an area rug and now it won't go over it. I either wanted $300 on this rug or $700 on the vacuum. Anyone have any ideas?
1 answer
PhilSamsung
Depending on thick the rug material is, the Powerbot is generally designed to go over floor surfaces such as carpet, tile or timberfloors, unfortunately as rugs are an external surface, the Powerbot may struggle, especially if the rug has a thick surface on top. It would be recommended that you manually clean the rug surface.
Lee Gasked
I have a 9000 series cyclone and all of the sudden after 11 months when you press button to clean it backs up a half inch and stops and acts as if battery is dead I have to reboot vacuum to get it to charge but it will not vacuum. Any ideas?
2 answers
Samsung AUSamsung
That's strange, Lee. Have you had the chance to get this checked out by a technician? If you send us a message on Facebook/Twitter with your suburb and postcode, I will be able to locate your nearest service centre for you, alternatively you can contact our support line on > 1300 362 603
Sara
Samsung Australia
Hi Lee,
I'm having a similar issue after 2 years of faultless operation. No actual error code, just backs up, wiggles around a bit and the exclamation symbol lights up.
No resoloution with reset and full clean.
Was your issue solved?
Thanks in advance,
Rachel
Linda Lasked
My Samsung robot SR2AJ9040W brush does not spin. Brush is clean and nothing stuck on it vacuum runs has suction but brush does not turn. Any ideas?
1 answer
Samsung AUSamsung
That doesn't seem right Linda, let's get this looked at by one of our authorised technicians. If you click on the below link you can locate your nearest service centre, they will be able to try some troubleshooting steps with you first hand and have this resolved in no time.
> https://www.samsung.com/au/support/service-centre/
We do hope this is resolved for you very soon.
Jazz
Samsung Australia
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