Read also:
e-volt electric bike aldi weight loss shakes ingredients how to clean fisher and paykel washing machine pump salin plus salt therapy air purifier review kmart noise cancelling headphones review contempo stick mixer with beaker
Samsung Powerbot VR9300 (SR20K9350WK) Questions & Answers
8 questions from our users
allmyfriendsasked
Is the filter for the Powerbot HEPA rated? I can't find any information, it looks like a foam filter only.
1 answer
AdaSamsung
Hi, the VR9300 has HEPA rated filters.
Ada
Samsung AU
ruffusio420asked
Has anyone figured out how to find the mac address for your robot so you can use mac filtering on you router? I have done the setup through smartthings app, turned my mac filtering off and the vacuum always says offline. I sometimes get notifications on my phone when it finishes the auto cleaning. But as far as mapping my home so I can tell it to go vacuum the kitchen i cant because it's always offline.
1 answer
AdaSamsung
Hi, if you are experiencing troubles with your POWERbot, it would be best for you to reach out to our Customer Care department on 1300 362 603 for further assistance.
Ada
Samsung AU
Yosen Y.asked
can the firmware be upgraded? if yes, how to do it?
1 answer
AdaSamsung
Hi Yosen, when the power is supplied and your POWERbot is docked on the docking station, the POWERbot
will be connected to the server and then check if there is software updates. If there is the latest
software, it will be automatically downloaded and updated.
If UP is displayed on the display panel while the POWERbot is charging, it means that the update
is in progress. Please wait for unit to complete the rebooting.
User Manual (page 22) > https://www.samsung.com/au/support/model/VR20K9350WK/SA/
Jo
Samsung AU
anne castleasked
Why is my powerbot cleaner only working for about 30 mins then says battery lo, it can't find it's way to charge station, it's hasn't been moved, had this about 18 months now, also it never cleans to edges
2 answers
I have a similar issue and mine is only about 6 months old .
Samsung AUSamsung
Hi Anne, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Jo
Samsung AU
Deirdreasked
I have had my powerbot for about 4 months (SR2AK9350WK)
Last night it simply lost all suction, so it is riding around but not working. Also, when it starts it makes a sort of grinding noise. I have cleaned everything that it is possible to clean, and it is fully charged. Help?!
1 answer
PhilSamsung
Hi there, it sounds like there may be an issue with your PowerBot that needs to be looked at by a technician. Please follow the link provided so that you can locate your nearest service centre for a visit, and our friendly techs can assist you further!
https://www.samsung.com/au/support/service-centre/
Philip
Samsung Australia
Chrisasked
C1 error code comes up aftet 10 seconds. Brand new and have taken the brush out 5 times and cleaned though already clean as first time using and code still comes up. Any ideas?
1 answer
I had the same problem, what I found is there is a circuit board on top of the brush, when I took that out I could see components that burned up. I order a used replacement board and put it in and that fixed the problem.
Jimmykwasked
my vacc can not find home dock even when right in front of it with power on, any help?
1 answer
It might be because you lifted or moved it while it was operating, that kind of confuses it and can't find its way back to the charging dock.
adrigeddonasked
I think that my vacuum has aspired water, and now it starts well( all the lights, wifi, conections etc.. it is full of charge ), but when it try to start de engine ( play button ), it turn off. I cant bring it to a service, becouse now i am living in Argentina. What can i do? any possible solution?
2 answers
My solution would be to find a second hand shop and pass your troubles to someone else
Samsung will be no help!
My solution would be to find a second hand shop and pass your troubles to someone else
Samsung will be no help!
Other Robot Vacuum Cleaners
Xiaomi Mi Robot Vacuum (1st gen)
4.6(215)iRobot Roomba 600 Series
4.1(197)ALDI Robot Vacuum
3.8(76)Vorwerk Kobold VR200
3.7(46)Samsung Powerbot VR7000M
4.0(15)Ecovacs Deebot 900
3.6(17)iRobot Braava Jet 240
4.0(11)Ecovacs Deebot Ozmo 610
3.8(12)Electrolux Purei9 PI91-5SGM
3.8(11)Ecovacs Deebot 600
4.7(3)Other Robot Vacuum Cleaners
Xiaomi Mi Robot Vacuum (1st gen)
4.6(215)iRobot Roomba 600 Series
4.1(197)ALDI Robot Vacuum
3.8(76)Vorwerk Kobold VR200
3.7(46)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.Nov 01, 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2022
Listing monitored by Samsung representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.