Terrible, purchased two at the same time and they both broke down. Multiple error messages, lint on all washing.
Lint on washing, always restarts cycles. Multiple error messages, Sometimes doesn't start at all. Makes strange noises, Samsung willing to refund one but not the other, seriously?
Bought both machines at the same time.
This washing machine is a total nightmare.
Please don't waste your money on this machine. It constantly restarts itself and I shudder to think of all the water wasted because of this. I often have to pull the washing out soaking wet as it won't spin. I bought it for the size and have nothing but regret.
Purchased for $1,150.00.
Time and water waster, dont buy it!
The machine always have 4c error, n its keeping feed water and draining, a simple cycle took hours, end less washing, product reviews tell that I am not alone, this problem has been there since 2017, n its still exist! I just had it few months ago! Disappointed reviews on your official website, three years Samsung didnt improved at all! Are you going to destroy the world after all? Flood people s house by endless water feeding wash machine, wasting precious water resources and bombing the world with mobile phones!
Purchased in July 2020.
This washing machine has been very disappointing
We purchased this machine about 18 months ago and find it to be very disappointing. Did a wash today on a quick wash and it took 3 hours! Have tried a spin only cycle as well and found the machine wants to do a rinse cycle as well. We are going to take it to the tip as we wouldn't want to inflicted it on anyone else.
Purchased in March 2017 at Binglee taree for $999.00.
I love it!
Had this machine for a year and cannot fault it! I use it daily for a family of 5 and never had a problem. The self cleaning tub and reminder is a fabulous addition. No smelly build ups like I had in a previous (different brand) machine.
I have great trust in my washing machine it just keeps on washing. I would definitely purchase another samsung washer, when I need it. The machine washes delicates in a gentle way and also good for those tougher jobs
Purchased in October 2016.
- Verified purchase
Excellent washing machine but some minor issues. Model number for Aust/NZ is WA13M8700GW/SA
Over all the washing machine does everything we expect from a good quality washing machine.
All the washing functions work well and has good controls so you can control the washing process from start to end, we love the ability to control the outcome of our washing process and not have a computer to do it for us.
Though I have rated this as very high even stating this issues below is because the washing machine minus the hand bowl function is excellent at present and I will update this report if anything changes.
Issues for me as an engineer...was poor lacking documentation of all functions in the manual and sales brochure information. For example I was unable to determine if the wash cycle does hot wash then do rinse in cold. This washing machine has a feature for hand washing in a tub that sits under the top door. The problem with this is it leaks a small amount of water down the washing machine outside the main bowl to the floor of the laundry when transferring the contents from the small hand bowl to the main washing machine bowl. Also the control to put water in this bowl, this function is explained by Samsung "The Activ DualWash™ includes a built-in sink and a powerful water jet for a one stop solution to pre-treat stains or hand-wash delicate items."
This is a perfect washing machine easy to use
This washing machine can wash all types of clothing including bedding. It cleans well and has a choice of wash cycles plus the advantage of a tub clean. It even washes delicate's well without any damage to clothing. The cycle times of the washing machine offer a great range and selection with the choice of hot or cold or a mixture of both water temperatures. The cycles of this washing machine are excellent as you can choose a quick wash or a fuzzy wash which is good for a mixture of clothing in one cycle. I absolutely enjoy using this product.
- Verified purchase
Very modern and looks amazing
I absolutely love my Samsung washing machine. I love the colour black. It looks fantastic compared to your average white. The features are AMAZING. Regardless of it being a big washing machine there is a water saving mode which I found saved me because my water bill hasn’t really changed and I run it three time a day! I’ve had ours for six months now and I’m soo happy with it. It’s my baby! It’s so perfect!!!!
Samsung Top Loader - Bad Experience
This Samsung Top Loader flooded my laundry intermittently on any level setting over 4.
After 9 months of arguing with Samsung and 5 service calls later, Samsung declared that there was nothing wrong with the washer.
Harvey Norman thankfully agreed that the washer was faulty and replaced it with another one. A different brand of course.
Poor Washer and very poor customer service. Avoid Samsung products
Still Have Problems
The problem still exists even after 2 visits from a repairman under warranty.
The error message 4C keeps coming up when I have a full load.
The machine then fully drains and cannot be stopped - which is a huge problem when we are only on tank water.
Worse than this problem is when I have to ring Samsung to book a service call.
Appears that I get connected to a third world country and then the fun begins.
They read from a script and will not listen. Each time I have had to call I waste approximately 40minutes on the phone. Every time ...
Fantastic machine for a family! The washtub comes in so handy for treating stains prior to washing, and the lift and dump option is a perfect touch.
The lint filter collects so much lint which is great!
I love being able to do 1 load a day and it’s enough to do a family of 5’s washing.
Also really love the tub clean reminder after every 20 washes.
Would definitely recommend it.
I got this machine recently. It is ok. Nothing flash but it does the job. It is 11kg with no agitator which is great. It has a soaking area on top which we never use as it really for 1 or 2 items tops. I not sure yet how i really feel about it but it does what it needs to do so i can't complain. It is simple to work. The all electrics do worry me a little though.
Amazing, works well!
I love everything about this top loader, I have always had second hand stuff and now to own a brand new machine makes me LOVE doing laundry! The features are cool, and I love the colour if it as well and the fact that it holds 13kg!! It will look amazing in my newly built home.
Has Issues But is still a good machine
Okay after my LG died after 10 years of loyal service I was going to go buy what I knew but came across this machine from Samsung. I liked the soak sink I liked the cycles etc and most importantly I liked the size of the barrel. I got it home installed easily enough, did a calibration and a quick test cycle. All worked well. Then I did my very first warm wash and this is where I discovered problem number 1. Unlike most washing machines if you set this one to do a warm or hot wash it will rinse in hot or warm water. The only way you can get a co...ld water rinse is if it is set to do a wash in cold water first. I have spoken to Samsung and they have said that this is normal for their machines... I pointed out it is not normal, as most machines do a warm wash followed by a rinse in cold water. So be prepared for your hot water usage to increase. The only way around this is turning the hot water tap off for the rinse cycle. Problem number 2, if you a person who is not tall and I mean over 1.74cm then you will need to get a step for you to be able to reach the bottom of the machine to get clothes out when done. Problem number 3, the cycles are very long even a quick wash is an hour so it will use also more power.Now the machine does do a good job and due to the 2 extra large filters inside it does indeed get rid of a lot of the lint off of your clothes and cat hair . Would I buy this machine again, after lots of thoughts the answer is, not until there is a way I can get a cold rinse and more power saving options.
- Verified purchase
Best top loader we have ever purchsed
Our LG 14kg top loader gave up few months back.
We shopped around and decided to purchase the 13kg Samsung top loading. We were a bit weary due to previous issues on the basic model cashing fire. But it looked a solid build and we took a chance.
So after using it for 4 months. We are very happy from our purchase . Love the simplicity of use.
Great inbuilt lint filter, the extra soak tray and much more then our previous model.
Can not fault it.
Questions & Answers
Can you do a cold wash only on this machine? My laundry does not have hot water available
what does error U6 mean? how do I fix the problem.
U6 or Ub see samsung code web site
i dont see the U6 error code.
Hi Liz, would you be able to check the error code displayed on the unit again? We believe this may have been misread :)
You can also send us a photo of the error code via Facebook- please ensure to copy and paste your enquiry in a private message to us.
I recently Purchased Samsung WA13M8700G and the manual is not enough for me to select the actual washing mode.
Please help me with the amount of washing liquid to be used for 13 kg normal wash and the water level, rinse time, wash time, spin speed, cold/hot temp.
Please also let me know what 40c magic clean and 60c magic clean?
Thanks for choosing Samsung, Tharini. We'd be more than happy to help you out on your enquiries. The 40°C / 60°C Magic Clean heats the supplied water up to a custom temperature of 40 °C / 60°C and uses the water to clean heavily soiled or stubborn items in an effective way.
To start your washing machine:
1. Press POWER to turn on the washing machine.
2. Select a cycle in the cycle panel.
3. Change the cycle settings (water level, wash time, rinse count, and/or spinning speed) as
4. To add an option such as Delay End and Soak, press the corresponding button.
5. Press and hold START/PAUSE
With the amount of detergent used, we recommend for you to follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area.
For more info | User Manual > https://www.samsung.com/au/support/model/WA13M8700GV/SA/
Hi Jo thanks for the reply also another question, if i use half load washing will it use the water for full load 13 kg washing or will the water usage be for the load of cloths I wash!
Hey Tharini, you are able to adjust the water level of the wash to your suitability.
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