Samsung WW11K8412OW

My machine was five years old. It leaked from the beginning (but never enough for me to bother doing anything about it- I just soaked it up with a towel, as it didn’t happen every time) and within a year the “add wash” door cracked and broke in two places. Despite that, I stuck with the machine until the motor broke. When that happened the repair man told me he could order a new part, which I was happy to do, however he couldn’t guarantee how long I would be waiting for the part and said he had seen some people wait for up to three months. Not ...

Board gave up at 4 years old so throw away not worth the repair costs - great size but very aggressive washer on clothes would NEVER buy a Samsung washing machine again.

Really unhappy with the door seal. I use my washing machine very carefully but the door seal has warped and water has started leaking. Not going to buy a Samsung again ☹️

The drum stop turning after burnt smell, poor quality motor. Only two at home without kids, little use. The best of this washing machine was the add wash door, it is very usefull.

Washing kid and every day laundry used.
Nothing hard or ever reach over load.
As it instructed cleaned and let the door open. Tried looked after it, so it long last.
Add wash door seal is broken. I don’t know how, all we did open and close and rubber seal torn and broken. Samsung replied its user's fault. I had other brand washing machine before this, used them for 10years, changed only because cosmetic reason. Samsung add wash door gave me trouble already x 2 within 4years. This time is my fault. Who will change rubber seal regularly and they don't even have rubber seal replacement package. I won't choose Samsung next time.

I spent close to $1,000 on this 11kg washer only to have it break down in 2.5years. I was advised the repair would cost $650. I certainly will never buy Samsung again.

DO NOT BUY THIS WASHING MACHINE Leaking Seal
Samsung washing machine purchased 2017 with Concierge Gold
We were told that the fault is caused by our negligence, accidental or deliberate misuse.

As a 2 person household we dont use our washing machine excessively. Broke down after 3 years as the motor went in it. Certainly not a durable machine and not fit for the purpose of washing. Always left large amounts of lint in the machine and you were always cleaning the drum and the glass.

Machine no longer spinning properly so clothes are saturated when they come out! Quote to repair around $600 plus the $150 call out fee, so disappointing in a machine that is less than 4 years old!!

Purchased August 2017 and has now carked it in mid load. Reading through, seems it's a common problem and absolutely should not be happening in a 3.5 yr old machine. I've followed the instructions to emergency drain but now door is still locked shut and my clothing is trapped inside. Machine has leaked from the seal regularly and seems to develop mouldy smells for no reason at all. The rubber bits that help seal the door gather all the gunge from the washing and it's really hard to clean, not to mention gross as all get out. The washing t...

This has to be the most expensive lemon of a machine ever bought. Has constantly leaked from.front seal even after replacing once, bought extended warranty but it only covers the motor, now it doesn't dry spin properly and has become noisy. Have checked all pipes and drain pump no problems there. Have been to by an independent technician thats its cheaper to buy a new one now. This machine is like max 4yrs old. Will not buy samsung again. Considering this was a replacement machine from the last lemon samsung machine under warranty enough is enough.

Paid over $1200 for this top of the range Samsung front loader 4 years ago. Was working ok until recently, except occasional water leak - but now very noisy, makes a loud clatter and won’t spin at all. The bearings and spindle worn out after just 4 years! Very expensive to repair. Not what you expect after 4 years of use from a reputable brand. Only gets used approx once or twice per week on average - hence very disappointed with Samsung durability. Bearings usually last approx 10+ years in a good quality washer. Previous Fisher & Paykel washe...

This machine has had a intermittent fault of "Door Open Check" warning coming on since I bought it. This means that the machine won't work while the warning is on. The fault is intermittent and resolved itself when I rang to report it. Because there was no apparent fault I could point to, Samsung wouldn't come to fix it. Now the fault appears to be permanent and the warranty is up.

Don't buy this machine. I will not buy any Samsung product again.

UPDATE. Following my initial review, I was contacted by Samsung via ieatwords. I rang...

The board and seal both failed while under warranty. Warranty would only cover the board, not the seal which is also a common fault. This cost around $140 to replace. I hope other people are having more luck

This is crazy, top of the range super expensive "intelligent" washing machine from samsung and laundry floor covered in water after every wash. Was watching closely and indeed seems to be the seal issue as water is dripping from under the door. I dont care about stupid messages "wash is over" popping on my Samsung TV i just want reliable washing machine, must previous Hitachi lasted 15(!) years with no issues until the motor died, another dodgy super expensive product from Samsung (eg 8K TV that cant play anything in 8K)