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1 question from our users
Sallyasked
Only bought the machine1 month ago and does not finish cycle. 5c message for filter blocked and nothing in it. Very disappointed, continually draining by hose. Won't even spin
1 answer
AdaSamsung
Hi Sally, if the pump filter is clogged, an information code of “5C” appears on the screen. We recommend for you to clean the pump filter via the steps in the link below.
User Manual (page 43) > http://downloadcenter.samsung.com/content/UM/201803/20180303111357091/WW5000J_SEHC_DC68-03887A-00_EN_TH.pdf
Please also:
- Make sure the drain hose is not frozen or clogged.
- Make sure the drain hose is positioned correctly, depending
on the connection type.
- Clean the debris filter as it may be clogged.
- Make sure the drain hose is straightened all the way to the
drain system
If you continue to experience troubles with this, please feel free to send us a private message through the link below.
https://messenger.com/t/samsungaustralia
Jo
Samsung AU
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