Seniors Car Insurance Questions & Answers (page 2 of 2)

If you look at the review profile, they rated quite low until the last 12 months. I suspect they had a big drive to get people to review them as soon as they signed up. Agreed that this is pretty much meaningless - claims experience and repair quality is the only really relevant stat.

Spot on Mark the only way you'll find out what a real insurance company is like is when you actually claim as I found out to my dismay with APIA but I cancelled with them and they lost a good customer their fault entirely, not the way to do business.
regards,
Dave

Totally agree these reviews are absolutely useless

I would like to know this information too. OK to get a cheaper policy, but if it doesn't work when you need to use it - then it doesn't save you any stress or money at all.

Hi gillangakoon,
I recently investigated renewing the insurance of our 2 cars from another company, we already have our house and contents with Australian Seniors and was delighted with the service and the speed it was all handled plus it was quite a lot cheaper than where we were, better still it was all done speaking to a real person

Quicker, cheaper, a real person... I wished someone would get real and describe their experience with a real claim

I also noted this but Seniors was cheaper than Woolies for the same thing. At the end of the day its the underwriting insurance company you need to look at for their expertise. in handling claims. Its also the same company underwriting the Woolies quote

So in essence you can look at the claims experience of people with Woolies car insurance as they both have the same claims department.

Good to know.

I noticed this also. The reviews simply indicate that the company has a pretty decent, if not a little too pushy, sales department. If it didn't, no one would buy its policies. There's no indication here that claims would be handled as happily!

I ended up renewing with AAMI even though they have a lot to be embarrassed about given some of the AAMI claim reviews on this and other sites. The Seniors quote was a lot less, something that's important for self funded retirees such as ourselves, but seeing as my question here wasn't answered, and after chatting again to their telesales centre about this issue whereupon they pointed out that they have reviews on their website but very few claims reviews that I could find so I wasn't satisfied. Generally speaking, buying products and services is one thing, getting great customer care after purchase is very often quite another thing.

Hi Sana. I guess you give them a call and tell them what's the story. Touch wood, I haven't had to make any claims for many years.

I read some of the reviews posted regarding claims and the issues and delays they experienced. Can you please confirms

[Email Address Removed]

Call me on my mobile.[Number Removed]

I have previously made a Australian Seniors Travel Insurance claim for my Mother who was hospitalised for a week in foreign country. I was very impressed with how quickly and easily they rebooked our flights and paid the full Hospital bill with no quibbling. No claim yet with Car Insurance.

Thanks Jenny

Thank you for your quick reply, so even though your underwriters is a South African company will I be dealing direct with the Australian Call Centre if unfortunately I had to make a claim?