Read also:
ariston lff 8m 122 aus archer gas log fire not starting britax safe n sound millenia review holman retractable hose reel manual kogan 43 agora smart led tv review bauhn black series tv review rufus and coco litter reject shop aldi slim and trim reviews
Seniors Home & Contents Insurance Questions & Answers (page 2 of 2)
28 questions from our users
Vortex Spinnerasked
I cannot find one review about others experience with claiming on seniors insurance. This makes me highly suspicious. Why is there no product review on claims?
3 answers
Customer RelationsAustralian Seniors
Hi Vortex Spinner,
All of our customers have the opportunity to leave a review at any stage of their experience with us. Whilst a lot of the reviews we have received are from customers who have recently purchased their policies, we have received some lovely reviews from customers who have had to submit a claim.
Kind regards,
Jessica
You asked the question I'd been thinking as I read through the reviews. None of the reviews talk about the process of claiming. Thanks for the reference to Hollards.
Customer RelationsAustralian Seniors
Hi Pony,
Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.ieatwords.com/hc/en-us .
Kind regards,
Sharon
E Johnasked
Why all the negative claims reports from people who have to deal with Hollard your underwriters? I was about to take out House and Contents Insurance with Australian Seniors Insurance but now have second thoughts.
1 answer
Customer RelationsAustralian Seniors
Hi E John,
Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.ieatwords.com/hc/en-us .
Kind regards,
Sharon
john Vickersasked
We are interested in getting a quote on home and contents insurance on our home in Weston ACT
1 answer
Customer RelationsAustralian Seniors
Hi John Vickers,
Thank you for your question. To obtain a quote for home and contents you can visit our website https://www.seniors.com.au/home-contents-insurance, or alternatively you can call 13 13 43. However, if you would prefer us to contact you, then please send a private message and I will happy to arrange this for you.
Kind regards,
Sharon
Cincinasked
Why are customers recommending this company when they haven't even had to make a claim yet?
This seems really unusual and suspicious
5 answers
Why unusual and suspicious? I don’t really understand your meaning. You mainly review companies for there overall performance and how you think and feel when dealing with them be it the first time or continuing dealings with them. These reviews let people that havent had prior dealings with them make an informed decision to go with them or not. Some reviews are positive and some negative. But they give the overall experience of people that have encountered these companies in the past. I guess writing a review is a two part process. The first part is your overall experience in the beginning and then if for some reason you do have to unfortunately make a claim you can then review the company again if your overall experience has changed in anyway. I’m thinking you have never read a review or written one before. They help people to make the right decision for themselves. Without them i feel you go into a purchase blindfolded in a way. With no prior knowledge. They make life a lot easier for most especially if your making a purchase that could be life changing or may be costly in the future. I hope my explanation answers your question. Have a great day now.
Customer RelationsAustralian Seniors
Hi Cincin,
Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.ieatwords.com/hc/en-us .
Kind regards,
Sharon
Customer RelationsAustralian Seniors
Hi Russell w.,
Thank you for your detailed reply, greatly appreciated.
Kind regards,
Sharon
Noelasked
Hi, has anyone contacted ACCC or a Legal professional? If so, I'd be glad to hear your the outcome. I'm about to go down this path.
2 answers
Fortunately not,thanks to the ppl who share with us their bad experiences.
It is about time that someone make those shonky businesses accountable,we have been take for a ride once too often.
I wish that the government has more back bone to close the legal loopholes and punish hard those who abused the systems!!!
Please share with us the outcome,wish u all the best of luck.
ACCC are hopeless, advice only...thousand of Australians getting ripped off by unscrupulous retailers, a lot of our time is spent just trying to get refunds or replacements and it takes forever and sometimes does not happen at all, the ACCC is really a toothless tiger when it comes to consumer rights.
Daveasked
Due to the appalling feedback from VERIFIED customers I'll be taking MY business elsewhere, the great thing about the internet is that if shape up to be less than you should be people soon find out and the real losers are the shonky one's, grateful I found out before I made a claim,
bye bye aussie seniors....................happy now ?
3 answers
Greenstone F.Australian Seniors
Hi Dave, thanks for sharing your feedback. We are disappointed to hear that you will be cancelling your policy with us. If there is anything we can do to assist please let us know, thank you.
How about looking after your customers ??? can you guys really be so stupid that you'd think people wont talk and share their experiences ? thats what this site is all about and the more negative posts you get the less business you get get it now ?
After obtaining a quote I looked at the reviews. I won't be switching to this insurance so thank you to those to report on their poor experiences. I can understand when one to two negatives spoil a good run but in this case there are very few happy customers. And let's face it is is all about the claims process. Good customer service wins out every time in getting more business.
Robert F Coleasked
Can I do a direct debit online? I want to pay the $41.00 on line as it is in arrers.
1 answer
Greenstone F.Australian Seniors
Hi Robert, thanks for your enquiry. If you'd like to provide us with your policy details in a private message we can arrange for member of our Service team to contact you to assist further.
Lizardasked
I'm researching for my partner. He is owner driver of a van and needs public liability and comprehensive cover. I would also appreciate a quote on income protection & accident/disability cover. Kind regards Elizabeth Lussetich
2 answers
Customer RelationsAustralian Seniors
Hi Elizabeth, Thanks for your enquiry. Please send us your contact details via a private message here: www.facebook.com/AustralianSeniorsInsuranceAgency and our Service team will be happy to help.
Please don’t you ever sign with Australian senior insurance they don’t keep the word they phone service very bad
Please for piece of mind look some where else because you paying few dollars extra but at the end you insurred
Other Home and Contents Insurance
Youi Home and Contents
4.1(1,139)LEA Insurance Brokers
5.0(1)Other Home and Contents Insurance
Youi Home and Contents
4.1(1,139)LEA Insurance Brokers
5.0(1)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.7 May 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.19 May 2022What Is Peer-To-Peer Lending?
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
Nathan S.14 May 2022
Listing monitored by Australian Seniors representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.