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Seniors Pet Insurance (page 9 of 10)
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Policy was easy to set up with a
very knowledgeable and friendly
person.Have been with this company
for a couple of years now, on
recommendation from a friend and
am very happy with the claim
outcomes.
- 2 reviews
- 1 like
Policy is great value. Very Fair. Affordable for seniors with pets
Possibly 3-6weeks.; never any longer, good service
Approximately 12 months we have been with your company. Always polite and very helpful
Hi Fred,
What a wonderful review. It is humbling to hear of the great service our customers are receiving from our team and that you find your policy suitable to your beloved pet’s needs. Thank you...
- 3 reviews
Great cover. Live more comfortably each day knowing we have fantastic support with us
Have only just joined, but we are overwhelmed with the initial contact, information supplied and simplicity of setup. "Shayla's happy".. This policy is for our purebred border collie. No more pocket money for her!
Hi Brian,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we can provide you with the peace of mind, knowing that Shayla is covered.
Kind regards,
Jessica
The customer service I received from Sophia was exceptional - friendly, professional and answered my questions promptly. She asked clear meaningful questions and humanised the whole experience taking an interest in my puppy. I haven’t had experience with any claims and the cost of insurance was comparable but what made me choose Seniors was the great service.
Hi Tracie54,
What a fantastic review. I am humbled by your review and to hear that Sophia provided you an exceptional experience by taking an interest in your puppy and providing a human touch. I wo...
Find out how Seniors Pet Insurance compares to other Pet Insurance
Know better, choose better.
- 2 reviews
On both occasions of taking my beloved companion to the vet, I logged my claim via the vet and received my health fund repayment the next day. Couldn’t be happier.
Hi Marianne,
What a lovely review. We are delighted to hear of the excellent service you have received and that submitting your claim via the vet to be very efficient. Thank you for sharing your experience with us.
Kind regards,
Sharon
Easy to submit claim.from online. Claim.was paid promptly.
Have been with seniors insurance for 15 months. Call centre helpful and easy to understand. Good value as no excess on the claim
Hi Karen,
What a great review. We are thrilled to receive positive feedback about our Call Centre staff and the ease in which you can submit a claim online and receive prompt payment. Thank you for ...
- 2 reviews
Policy good value
Claims settled within a week
Have been with seniors for 2 years
Very happy with the service over all
My dog was a rescue dog and unfortunately needed a cruciate ligament repair in the first month of his adoption to be aware that was not covered as preexisting
Also he had a lot of other problems that were in going all dental is not covered unless you take out a specific cover
Then after long Dewan out period of investigations for a chronic cough he was found to have cancer of the lung
He had an operation to remove a li...
Hi Christine Cook,
What a heart-warming review. I am humbled to hear that we have been able to ease some of the financial burden during such an emotional time and that by doing so, you have been able...
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- 3 reviews
- 2 likes
Easy to set up, value was similar to other insurers, only marginally better in price.
First time with this insurer, as I have not had a pet previously.
It appears to be value for money, although I will only know this when and if I ever make a claim.
Hi Suzanne,
Thank you for sharing your experience with us, we really appreciate it. I am pleased to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option.
Kind regards,
Jessica
- 2 reviews
Took out a new pet policy for my new puppy Chloe Ann..
The lady that helped me was very helpful and explained everything.
I didn't have to wait in a que..
So my new policy was done in about 10 mins..
Everything was very professional and well presented..
My policy was emailed to me before I hung up the phone..
Well done Seniors Insurance..
Hi Bernadette,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with the peac...
Find out how Seniors Pet Insurance compares to other Pet Insurance
Know better, choose better.
- 2 reviews
My pets Insurance is a great policy for my pet .My dog Marli has had a few health issues recently and has had to visit the vet 3 times..Each time I have mad a claim Seniors pet insurance has reimbursed me within 3 days..Excellent company.. The claims are easy to lodge online and once you lodge your claim they email and tell you that they have received your claim and are looking into it..Doesn't get better than that..Very efficient..I recommend them to anyone that's looking for a good pet Insurance..
Hi Bernadette,
What an amazing review. We are thrilled to hear of the excellent service you received when making a claim for your dog Marli who recently experienced a few health issues and you have b...
I have had 2 claims and the people involved were excellent BUT nothing happened after I submitted the information. It took further inquiries to complete the claim. Everyone was very helpful.
Hi Jan,
Thank you for bringing this to our attention. I am pleased to hear of the excellent service you received when submitting a claim, but disappointed to hear you were not kept informed of the pr...
It would help if staff could speak slowly as a pensioner I find the speech too fast
I have done my homework and find this to be the best option for my dog KIMMIE
I have signed up today feeling that I have chosen the right policy to protect my dog's future
Hi Bonnie R.,
Thank you for sharing your experience. I am pleased to hear that after completing your homework you feel confident that you have chosen the best option for Kimmie, but disappointed that...
Find out how Seniors Pet Insurance compares to other Pet Insurance
Know better, choose better.
I feel much safer now I have something to protect our special baby.
I feel the Senior's Pet Policy is of Good Value and it was set up easily.
No, we have not made a claim.
This is our first experience with this insurance company
Hi Jacqueline,
Welcome to the Australian Seniors family. I am thrilled to hear the ease in which you were able to set up this policy and that you find your policy to be good value. Thank you for sharing your experience.
Kind regards,
Sharon
We had a very sick young girl our Labrador very very sick, we had a big vet bill, after we paid our bill we submitted all the paper work and within 3 days our money was paid back to us
Hi Donna,
I am sorry to hear about your young Labrador becoming so sick and I hope that she is now on the mend. I am pleased that we were able to assist in providing support for her, when it was needed.
Kind regards,
Jessica
Helpful customer service, but long call wait time. Be wary, it's less than 1 minute if you want to buy insurance, but 15 minutes if you have already paid up.
Hi Mia,
I am sorry to hear of the extended wait time you were experiencing when trying to contact us. If you would like to discuss your query further, please do not hesitate to send me a private messa...
Hi Mia,
This is a public comment field. You should have received a separate notification advising of a private message.
Kind regards,
Jessica
The policy was easy to set up ...I’ve had the policy nearly 12 months and still have not received policy documents as promised that day on the phone. I have made a claim for desexing and dew claw removal. I did not realise that that all comes under elective surgery as I had no paperwork to refer to.The claim was completed within 7 days but received less than 10% of the total cost refund. So I’m not too impressed at the moment.
Hi Karen,
I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica
Hi Karen,
Thank you for providing us with the opportunity to look into your experience. I am sorry that you had not received your policy documents and understand that these have now been sent to you f...
- 2 reviews
The person i spoke to was very helpful and knew her product. I felt confident in making the purchase.
It would have been preferred if the policy doc's, arrived as promised, initially when making the purchase, within 2 hours.
Instead of me having to ask twice for them to be sent to me. I was not impressed I can only hope you process any claims in a more timely manner.
Hi Sue,
I am sorry to hear that you did not receive your policy documents within the timeframe advised, however I am pleased that you have now received these. We are always looking to improve the serv...
- 3 reviews
I took out pet insurance when we first got our kelpie who is now 2.5 years old and for our Maltese x who is 11 months as had older dogs in the past and wished i had taken out pet insurance and I haven’t had any problem making a claim and i have been with this company since our pups were eight nine weeks old
Hi Liz,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide you with the peace of mind, knowing that your pets are cover...
I felt the policy was very good and the person I spoke to was very helpful. It was very well explained to me. I have not made a claim yet.
Hi Lorraine,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received and that we can provide you with cover that is suitable to yours and your pet’s needs.
Kind regards,
Jessica
- 2 reviews
I have had funeral insurance for some years and that is why i got pet insurance, the service was excellent an i will be telling some of my friends about this
Hi Michael,
Thank you for sharing your experience with us and for also sharing with your friends, we really appreciate it. I am pleased to hear that we have been able to assist with your insurance nee...
I was setting up the policy online, my phone rang. It was an officer who talked me through the process. The policy has not been emailed yet. Snail mail soon?
Hi Karin
Thank you for sharing your experience. If you did provide an email address, you have should have received a confirmation email within minutes of taking out your policy. If you still have not ...
Hi Karin,
I understand our team has resent the email for you. Please don’t hesitate to reach out if you need further assistance.
Kind regards,
Sharon
- 2 reviews
I haven't had to claim yet but I'm happy with it and have already recommended it to friends and family, when I have been in contact with them in the course of things.
Hi Paul,
What a great review. I am delighted to hear that your policy has everything you were looking for in pet insurance. Thank you for recommending us to your friends and family.
Kind regards,
Sharon
- 2 reviews
Great value policy and informative consultation professional and caring
Excellent sales person kind and considerate and very informative and helpful indeed- I could not fault her professionalism and enthusiasm and attention to detail and to meeting our needs and wishes
Hi Haje,
Thank you for taking the time to share your wonderful review with us. I am thrilled to hear of the excellent service that you have received and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
I have been with the company for 2 years. I had no trouble making a claim for The Cat's visit to the vet. Senior's Pet insurance was diligent in notifying me of receipt, assessment and refund.
Hi Valerie,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to assist with your claim, when needed and that you enjoyed the updates provided.
Kind regards,
Jessica
Only just applied, had no complaints so far Hope it is value for money. Easy to set up . First time with the company. Can’t say any more because only joined today
Hi Helen,
Thank you for sharing your experience with us. I am pleased to hear that we have been able to assist with setting up your policy and it is a pleasure to have you join the Australian Seniors community.
Kind regards,
Jessica
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Hi Veronica,
Read moreKind Regards RebeccaWe appreciate your lovely feedback and are happy that you still remember your positive experience when taking out the cover.
Thank you for your support and loyalty....