This online retailer is providing a very poor service to their paying customers. Whether that be an incomplete fulfillment of an order, missing orders, response to customers enquires concerning their missing or delayed orders.

I bought a skin product and the box came fully open. I have not used it as I have no idea whether it’s been tampered with or not. I have contacted Sephora 4 times and it’s been 3 weeks and have had no response in regards to a refund, return or anything for that matter. It seems they only care about the purchase being made and couldn’t care less if the customer was actually happy. Money hungry business and disgustingly terrible service.

I have shopped with sephora for years but recently they've messed my orders. The first one came with the box opened, the second one came in perfectly packaged but was missing $107 worth of products and missing the packaging slip. I have given them the benefit of the doubt and contacted their team to ask if I'm at least going to be compensated for it but had no luck. I'm just frustrated at how they handled this and I probs won't be shopping with them ever again.

I ordered Murad exfoliating scrub and eye cream, the box was opened and my scrub is missing. As there is no way to get I. Touch with them through phone, I wrote to them and they got back to me saying they are there to help bla bla but nothing since then, it’s been 3 days from last email I received. This is ridiculous. Will never ever shop online from there.

I ordered birthday gift for my best friend but she did not receive any things. They said that they delivered already and showed me signature of receiver name who I don’t know. They said that they will investigate and turn out with the message that they delivered without any further evidences. It’s terrible for me to experience this kind of service. I would never come to store or buy products again from Sephora.

I ordered a Anastasia eye brow dip in mid April it came nearly 4 weeks after! And it wasn't what I ordered the box was destroyed and whatever was in the box was used! I kept going back and forth with emails hardly anyone was getting back to me. In the end all I got was we can't resend you product due to influx with orders!! Disgusting never again!!!

I love how they do sales. Let’s everyone have a chance of buying stuff. I’d like to see more of a product range though (like the US) but this is nip picking. Customer service could be better

Never a bad experience shopping with sephora online. Although shipping does take quite a while, items always come in perfect condition and are packaged carefully. I will always come back to repurchase!

Everytime i buy online from sephora there is issues. It always takes forever, comes damaged or has some issue with it. They have poor customer service too i find everytime i buy from them i have to contact customer service. Horrible. Buy instore only where you can control your products and “shipping”

Everything about Sephora Australia is appalling. They are constantly out of stock of a lot of products (e.g Huda beauty lip contour pencils for nearly one year), never have sufficient cleaning and sanitisation supplies (when stores are open), terrible returns and exchange policy, poor packaging with online orders, poor customer service, not competitively priced.

I HIGHLY recommend Mecca instead, they don’t carry a couple of the brands I like so unfortunately have to go to Sephora Australia. However I am looking for alternatives to never shopping at this place again. Sephora APAC is an embarrassment to the US Sephora

I purchased a few products and one of them arrived empty. It was in the box, but an empty jar, I took a photo of it and requested a replacement. I almost had to beg but as the product was out of stock, the consultant gave me a credit note so I could repurchase the product when it came back in stock. Well it was restocked 2 months later, which is when I found out the credit was only valid for 1 month!
Not even going to follow it up with them as I doubt they would be interested in helping.
I will not buy from Sephora again, never had any issue with Mecca!

I did make an order last year, for some reasons I didn't receive the portal. Then I went overseas for like half a year. I just found I have ordered something from sephora, guess what, two people replied me and they want me to make another order instead refund. I was like... what a huge company but with this terrible customer service, how to keep your customers???

Damaged boxes. Items lost in transit. Incorrect items sent. Then no resolve for a product I can only purchase through them. They don't care about the customer experience at all. Made to feel like a liar. Not happy at all. Expected more from them. They are doing a disservice to the good brands they represent by providing unreliable customer service.

The items I ordered arrived quickly, and I was satisfied with the products I purchased! The quality of the products is amazing and I will defiantly be repurchasing more products soon!