I have been trying to access my simply energy account for over 2 months and the same message that they are offline due to maintenance update is a joke ! how is this ok !!! chatted and sent inquiries, they raise a ticket and i wait for a while and to date I still cant access the my 2 accounts !!!! this is an absolute joke, is this even reasonable ?

They are a joke, took ages to sign up. They accidently cancelled account without notifyong us now we are trying to build a new home and now they are making me jump though hoops waisting my time.

Useless providers

If you choose to pay by Direct Debit Simply energy will never take the discounted amount, effectively the price you get if you pay by a certain date, they will ALWAYS charge you the highest price. A downright dirty tactic.

I called many time’s about this issue.
I still can’t see my gas bill
Saying they have a problem with their server,more then a week now.Bill comes too high as well.Customer support is not even based on australia

I got a call from Telemarketers which I normally ignore but it was worth my time ....they ended getting me half the kilowatt price than what I was being charged. I’m gutted I was paying high fees all this time

My direct debit has always been configured properly. But they intentionally didnt do direct debit on the last bill for the obvious reason.
Just remembwr yo oay your last bill manually to avoid any additional charges.

These scammers make money out of others misfortune. People who live hand to mouth sometimes are a day or two late in paying bills. These scum charge over $75 in late payment fees even if you are a day late. No heart or compassion. Their customer 'service' is non existent. No reply online and I was on hold for over 45 minutes and finally gave up. Avoid this company at all costs!!!!!

Power is reliable just too dear, l have really tried to reduce my energy consumption by the house number of people reducing, renewing fridge, washing machine an microwave as well off to work most days. No change! after changing companies and houses over a year ago l feel disappointed at this stage

joined simply energy 6months ago, customer service was not bad all, I can always reach them within few min, but things got kinda confusing when I started getting bills from them.
My wife and I we both work full time 5-6days a week and my 3 year old daughter goes to day care 4days a week...
How come on earth we could possibly use 1255 kwh in 69 days???
I did try to call them and ask how is it possible? It doesn't make sense at all but all their "explanations" are thats what they read from my meter.
The gas bill was high but not ridiculous enough to made me doubt that simply energy is robbing me off.
I have no choice but to choose other energy company.

I've been with them since they first started in 2006??? - can't remember what they were called then - no issues, even moved house twice and connection easy. Pricing seems good, they call/email advise new products and compare existing to new offer. Family are with them too - no complaints from them. I'm on legacy contract which seems cheaper than the other providers. I switched from AGL years ago who were the worst provider I ever had. No issues with Simply Energy even installing Solar.

Never respond on time, takes ages to wait for them to answer the phone. And a brunch of idiots who knows anything and can't offer any help but transferring your phone call to someone else.

I have an issue since earlier April. After many email and phone calls, still unable to solve for me. They even make it worse!

I received an unsolicited 9 page letter from this mob of scammers ; on 28/5/20 that was worded in such a manner to give me the impression I had requested their services ! The letter even had a 11 letter & number " Document Number " to add authenticity to their UNSOLICITED correspondence . I already knew it was a scam and then confirmed my suspicions after reading the multitude of NEGATIVE reviews on this site .

Just like few others here I too had unauthorised debit taken from my card for $10 "Simply Energy Post Melbourne " who's got access to our card details when we pay bills?

Electricity, gas, solar. Change over process is not resolved 5 months on. Reliable power and no drop outs. Just filling 30 word quota to submit a review that's not positive.

Called them a week before I moved to have the power transferred to new house. 2 days of constant calls to them and begging to have the power turned on after I had moved and still no power only very vague and disinterested man on the helpline. Called another company and had power within 3 hours. Stay clear of this dodgy unprofessional company. I have no idea how they're even allowed to be in this country. Scammers.