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SMB Australia Car Transport Questions & Answers
12 questions from our users
ingoasked
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
No answers
nilamasked
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
[email protected]
No answers
Samasked
Who do I make a complaint to about the company called moving car s its been 4 weeks n they today told me it will take 10 to 12 business days to drop my car I don't think they will even deliver it
2 answers
Hi Sam,
Sorry to hear about that!
I had the same problem. They don't care at all.
They promised to deliver in 10 business days. The car was delivered almost a month after it was dropped off.
I couldn't do anything as well. Just kept calling to them...
Fabio
Sit down and wait cause your car will be in their depot for a month before they even load the truck with it....
maoriboy666asked
how much to cart trailer from syd to brisbane plz?
1 answer
SMB Australia C.SMB Australia Car Transport
Hi, the price is dependent on the dimensions of the trailer, what type of trailer and where exactly it was going from and going too. Feel free to contact us on 1300 362 085 or [email protected] with further info. Thanks, SMB
Daveasked
I currently have a classic vehicle booked with SMB to travel from Sydney to Darwin.
My booking # is C746684
Upon reading the reviews on “Damage” to vehicles I have Some concerns, specifically as the transfer is via Adelaide. The value on my particular vehicle is the original condition of the car. Any potential repairs required to the original condition will de value the vehicle considerably.
If you do not believe you can take ownership of the integrity of the quality of service and an undertaking of no damage to the vehicle I will take the opportunity to look for an alternative carrier.
If you do not reply to my request I will take it that you accept responsibility to deliver my vehicle in as received condition.
Yours faithfully
David Hague
1 answer
SMB Australia C.SMB Australia Car Transport
Afternoon David,
Thanks for sending through your questions,
Please note that we have only open car carriers that transport our vehicles. Your vehicle will be transported from Sydney -> Adelaide and then Adelaide-> Darwin on an open car carrier.
Our transport insurance does not cover vehicles that are 20 years or older.
Your vehicle is currently in our Seven Hills depot in Sydney if wish to choose another carrier.
I can send you through the consignment note/ terms and conditions/ images of the vehicle that where completed when the vehicle entered into our care in our Sydney Depot - please send through your email address so I can send.
Any problems feel free to call on 0288894444 or [email protected]
Thank you, Daniella
Tienasked
Can I please have a update on where my car is and a ETA?
Reference: C701881
No answers
Fernandoasked
How long will it take to bring my car from Melbourne to Darwin? Would like to hear Minimum and Maximum days(Range of days).
2 answers
SMB Australia C.SMB Australia Car Transport
Hi Fernando,
Our transit times do vary depending on such factors like, freight capacity, road/route closures, vehicle weight/heights etc. Each booking is different.
Our current approximate transit times for a running small sedan is 15-20 working days.
For a more accurate quote and timeframe please call us on 1300362085 or email [email protected]
Thanks, Paige
I'm still waiting for my car to be delivered from Melbourne to Darwin, i have been waiting 33 days. Don't go with this company.
K J Martinasked
I need to move a car from Enogerra to Keperra (both suburbs in Brisbane 4,5km apart 9 mins travel time) & I can’t pay much. Is it possible?
1 answer
SMB Australia C.SMB Australia Car Transport
Thank you for your enquiry,
Unfortunately we don’t do local movements in Brisbane, i can recommend Border Towing - 1300 679 869
if you give them a call they may be able to assist.
Thank you
SMB
Aze23asked
is the car insured during the transport?
2 answers
SMB Australia C.SMB Australia Car Transport
Hi Aza23, The car is insured to the market value for any transport damage occurred. There is an excess of $800.00 on any claim as per our insurer.
If you would like the full Terms and conditions I can forward via email. Thank you
Thanks heaps, I was able to have my car transported without any issues at all.
ALFREDasked
Hi, Can you advise on a cost to relocate my Territory from Melbourne to Perth, also advise on drop off and pick up locations?
thanks Allan
1 answer
SMB Australia C.SMB Australia Car Transport
Hi Alfred,
For any quotes please contact our head office on [email protected] or 02 8889 4444
Thank you
SMB
Mel Gasked
Has anyone taken their car/s from the mainland to Tasmania? How was that experience?
1 answer
SMB Australia C.SMB Australia Car Transport
Hello Mel,
Letting you know that SMB does not transport vehicles to or from Tasmania.
Thank you, Daniella @ SMB
Fionaasked
Anyone actually managed to get compensation from damage they have caused?
1 answer
I have written to ACCC who have noted the complaint and referred me to the Office of Fair Trading.
I am currently dealing with me. I suggest you do the same.
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