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11 questions from our users

Natalie Ofner

Natalie Ofnerasked

ECF01RDAU (Red)

We received this machine for Christmas.2019. We love it, however since we started using it the orange light, indicating that the machine needs descaling has come on 4 times (today is 1 April 2020). I have completed the descaling process 3 times, once with descaling solution about a month ago. The light came on again today. Can someone please tell me if there could be a problem or is this common. We average about 5 coffees a day. Thank you



2 answers
Kelly W.
Kelly W.

I have the same problem and can’t find anything anywhere that may have the answer. Iv only had mine for 4 weeks

Smeg
Rodney M.Smeg

Hi Natalie,
You will need to adjust the water hardness to soft and that will extend the time you will have to descale. Please refer to your instruction manual for further information.
Regards
Smeg

Karen Munton

Karen Muntonasked

ECF01RDAU (Red)

The steam button is orange. What does that mean?

1 answer
Melissa
Melissa

It needs descaling. All coffee machines do. Read the manual for what to do



Lee

Leeasked

ECF01RDAU (Red)

i have misplaced my manual What does the flashing red light mean on my smeg cofeemaker? Located in the front of machine underneath the clock reading

1 answer
Smeg
Lesley R.Smeg

Hi Lee - Thank you for your question, it is possible that the machine needs descaling when the orange light is lit up. The steps to descale are in the instruction booklet, can you email us direct: [email protected] and we can email you a copy of it Kind Regards, Smeg Australia.

Patsy

Patsyasked

ECF01RDAU (Red)

I have a new Smegsm pump expresso machine. The coffee I have been making is too weak. I have used the same ground and type of coffeee in a stovetop machine and the strength is fine. Have you any suggestions? I think I have set the temperature to 'high'.

I would l also like to make steamed milk with less froth? is that possible?



1 answer
David B
David B

Hi,
I had the same problem when I got the SMEG. The grounds I was using for the stove top percolator made the coffee weak in the SMEG. I grind them finer and I make sure it's packed in firmly and evenly. I leave about half a centimetre clearance.

I don't like frothy milk so I microwave my milk for twenty seconds in the cup then put in under the machine.

Heat hasn't made that much difference I've found, it just determines how long you have to wait before drinking

Joel W

Joel Wasked

ECF01RDAU (Red)

Hi Smeg,

I’ve had my machine a month now and have purchased a bag of locally ground coffee.

I’m finding that the filter cups are coming or very wet, and hard to dispose of the coffee inside them.

I’m new to home coffee machines and any advice would be appreciated.

Thanks

No answers
John R

John Rasked

ECF01RDAU (Red)

We are on our third replacement machine. Same problem AGAIN. For the record, I'm a Consultant Engineer. I used to write technical manuals for robotic products:

So this latest machine now has the orange flashing light. Nowhere in the manual does it state what a FLASHING orange light means. Our first machine had a steady orange light (to notify that it needs descaling). Then, one day it started flashing, and after descaling (which has step/s missing in the instructions BTW - so you will never descale following these instructions alone) - continued to flash. They sent a replacement. It too reached the Flashing orange scenario. Unable to clear, they sent a third machine in Oct 18. now we have a flashing orange light...again!

What do I do now?

4 answers
Smeg
Rodney M.Smeg

Hi John R,
We would recommend checking the setting for the water hardness and adjusting it to 'soft'.
This should switch the orange light off.
The light should only flash orange during the descale program to prompt you to refill the water tank to rinse out the unit. After that step, the light should switch off and the descaling process is finished.
Regards
Smeg

John R
John R

We live in a (very) hard water area. This seems to be a strange answer considering that fact. Surely all that will do is delay when the light stack flashing - and potentially damage the machine because it hasn't been descaled as often as it should?

John R
John R

No further comment Mr SMEG?

Tina

Tinaasked

ECF01RDAU (Red)

Hi, I'm thinking about getting the Smeg ECF01 as I would like to use ESE pods, as we want to avoid capsules that contain aluminium. Could someone please advise:
1 - Are there any aluminium components in this machine, eg in the filter inserts?
2 - Are the 7g ESE pods adequate for a regular size cup of coffee, or is it preferable to buy 10g or 14g pods to use with this machine? Thanks.

1 answer
Smeg
Rodney M.Smeg

Hi Tina,
The parts of the coffee machine which are in contact with coffee and water are stainless steel. There is a pod filter which can take 7, 10 or 14 gram pods. the 7 gram pod is sufficient for espresso, if you would like a longer coffee you may want to try the larger pods.
Hope this helps
Regards
Smeg

Steve

Steveasked

ECF01RDAU (Red)

Hi,
I have a machine that is a few days old. I make one double espresso shot and froth 100ml milk - and after turning the lever back having cleared out the water / steam, the one and two cup blinking lights flash continually - they do not turn off after a few seconds - and they keep flashing until the machine turns itself off after the default time has elapsed. So no further coffees can be made unless I manually switch the machine off and restart.
Is this a fault?
Thanks.

3 answers
Smeg
Steve C.Smeg

.

Smeg
Rodney M.Smeg

Hi Steve,
When you finish frothing milk, place an empty jug under the spout and bring the lever forward, hot water will stop coming out as soon as the boiler has cooled down. Return the lever to the upright position and you can make further coffees.
For further information, please refer to your instruction manual, Chapter 3.7 How to cool down the boiler.
Regards
Smeg

Steve
Steve

Hi,
Thank you - I tried it again - it was my user error. I didn’t leave the lever down for long enough. Perfect now.
Gotta say, this machine is great! Beautiful coffee.
Cheers,
Steve.

v_williams

v_williamsasked

ECF01RDAU (Red)

Apologies - I posted initially in the "Review" section but think that is okay as I love the machine! I purchased this machine (RED) about 6 weeks ago now (May 2018) from Peters of Kensingon (online) and it is a lovely looking little beastie and makes a very nice coffee! Unfortunately I am also having a problem with the ON/OFF switch being stuck in the "ON" position and initially thought it was something I would have to live with - after checking here on Product Review I see it appears to be a problem with some machines - aside from that it makes a nice coffee with an excellent crema - unfortunately have no way of getting it back there as I don't drive a car and health problems - any help appreciated. I really do love the machine and SMEG products, have also bought and used your microwaves only over the past 10 years never having a problem with them and wouldn't consider another brand (hope I don't jinx myself!). I look forward to hearing from someone ... thank you

3 answers
alex ross
alex ross

I have the same problem, and was initially anxious about it, however the off switch tends to pop out when the water is empty. I now haven't given it a second thought. The coffee maker still works flawlessly - I am about to buy another for the holiday house- hope this helps

v_williams
v_williams

Thanks Alex! That really is helpful - it really is a great little machine for the price. I will let the water tank run down and see how that goes ... if that is the only quirk it has I think I can live with it :) v

Anthony S
Anthony S

I haven't had the problem of the on/off switch sticking so can only assume it's a issue on some machines.

Coffee lover

Coffee loverasked

ECF01RDAU (Red)

I have just bought this machine and followed instructions for first use. No water comes out whatsoever. The water tank is fitted correctly, Anyone had similar problem?

2 answers
Smeg
Steve C.Smeg

It would appear that the unit may have a pump problem, I f you could forward the information below to [email protected] and the will arrange a replacement.

1. Full Name
2. Address where to send the replacement unit
3. Contact Phone Number
4. Copy of your receipt where you purchased your appliance
5. A picture of the serial number (see underneath the appliance)
6. A picture of the appliance explaining the reason for return

Alan T
Alan T

Yes. Mine just did the same thing right out of the box. One of the springs in the base of the tanks was stuck. I tapped it until it sprung free and then gently exercised it working fine now.

Unclebob

Unclebobasked

ECF01RDAU (Red)

Purchased through Harvey Norman Marion South Australia very happy with unit . One question ...After making one successful serve the two cup symbols flash constantly frustrating to the point I have to turn off to reset for another cup.. is this normal as there is no information in booklet for this issue ??

1 answer
Smeg
Rodney M.Smeg

Hi Unclebob, does this occur when you have frothed some milk? If so, it means that the thermoblock is too hot to make a cup of coffee. To bring the temperature down, place a jug under the steam spout and pull the lever forward to release the excess steam. Once the excess steam stops coming out, turn the lever up and your ready to go again. The cup symbols not flash any longer. If you require any further assistance, please contact us on 02 8667 4855.
Regards Smeg

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